M Amine Expert

Hi Andrew, Yes you can. You just have to create your US and then affect this US to the version in backlog view (for example). You can even choose the fix version of your US. Then when you go to the release hub and click on the unreleased version, you will your US there. hope it helps. cheers

Hi Dante, First thing is to go to the logs in order to see what happens (Home Directory > Log > "you will find logs there". And then you can share them and we can help. cheers

The case is that the same client has multiple teams (A1, A2, A3, A4 ...Etc). For each team, when a team member raises a request we have to : * Assigne the request to the Team leader of the team to whom the user belongs (roles can do nothing here, I think) * Give the permission to only this user (Team leader) to…

Hi Ronan, You are right. Templates can be customized/enabled/disabled/promoted per Space. The screenshot below shows how : 

you have to talk to the person who created the board (I would think that he is the Board Admin). 

Hi Matt, I do not work for Atlasssian. I'm working with an Atlassian Partner but I'll be glad to help you out. PS : Can't give my number in this forum. Cheers

Hi Nick, I would suggest that : * Define an "organization" for your high level customers (so that all theses customers belong to the newly created organization) * Set a SLA goal using JQL based on the newly created organization (Organization = "NAME OF YOUR ORGANIZATION HERE") et voila hope it helps cheers

Hi Matt, As any system, Jira requires you to understand some basic concepts. Afterwards it is quite straight forward. In order to do what you want you have to follow these steps : * Create all your fields, as custom fields (You have to be JIRA Admin) * In the Field Configuration used by your project, you can set what field…

Hi, Users (and groups) fetched from your LDAP don't have any access until you configure them to have access to your Atlasssian applications. So if you want to begin using your LDAP fetched users/groups you have to grant them access to your Atlasssian applications and then assigne them to project roles according to your…

Hi Donald, In the KanBan Board, you will find "..." button in the top right hand corner (see picture below). PS : Of course you have to be the Board Admin or Jira Admin. Cheers 

Hi Brian, I think the easiest way to do what you want is by using Jira Automation by following these steps : * When : "Issue Transitionned" * Add new condition : "Compare condition" {{issue.status.name}} equals "YOUR STATUS" * add a "Branch rule" (on Current issue")* Add new condition : "Compare condition" {{issue.Custom…

Hi Amanda, If my understanding is correct, you want to activate the backlog in your kanban board. here is how : link.

I thought you wanted only to input hours. Have you tried to use the time tracking field? you can input estimation with h, d and w. Here is the documentation. best regards

Yes @Joe Pitt you r right, using project roles is better and advisable. Using a specific user, although permitted, is not a very good practice. But there are a lot of situations where are forced to assign to a specific user and only give the permission to that specific user in order to transition the issue. Of course, with…

mmm sorry, you don't have access to the database if you are using the cloud version. You can try this instead. Paste the following URL in your browser, and then search for your field Id : https://Your-JIRA-URL/rest/api/2/field<br>

Hi Eddy, You will find a detailed explanation here. Resolution : One of the following options: * Grant the users that need to create issues through e-mail application access to JIRA; * Register the users in JIRA's user base with a different e-mail address; * Setup anonymous issue creation, and then control who is…

Hi, A detailed answer is here, by @[deleted] : link cheers

Hi, Yes you can without using any third-party add-on. In fact JSD has a powerful automation engine that you can use to create a rule like this : * When : "Status Changed" * If : "Issue Matches" and you choose the status that you want or even you set the JQL Query that you wnat * Then : "Send email" * To : "Reporter" *…

The button (Configure Fields > Show Fields : All) shows you only what the admin has configured in : * The screen of issue creation * The 'Field Configuration' related to your issue type (Field Configuration Scheme) In order to show the field you want, you (if you have Admin rights) or your JIRA Admin have/has to add the…

Hi Maurus, I would advice to go the database (cfname column) : select * from customfield where id=10119; cheers

Hi Sanjeev, You have to update the Base URL of your JIRA. To configure the Base URL: * Choose "Cog Icon" > System. * Choose General Configuration in the left-hand panel. * Choose Edit Settings. * Enter the new URL in the Base URL text box. * Choose Save. Cheers

Hi Kirsten, * Your field has to be in the screen of issue creation (so please go to the creation screen you are using and make sure the field is there) * The field must not be 'Hidden' in the Field Configuration your are using. For more information, see this link. The two conditions (1 & 2) are mandatory in order to see…

Hi Ezaru, I would say that the best practice is to have a reverse proxy installed (Apache or Nginx) so that this proxy will handle the FQDN. Moreover it is advisable to use SSL. You can follow one of these tutorials, depending on your choice (Apache vs Nginx) : * Integrating JIRA with Nginx * Integrating JIRA with Apache…

Hi Ron, Try looking to this answer : here * Mapping project with ProjectCategory : select * from project where ID in (select SOURCE_NODE_ID from nodeassociation where ASSOCIATION_TYPE = 'ProjectCategory' and SINK_NODE_ID=10100); where 10100 is the id of 'ProjectCategory'. and this answer : here * Mapping project with…

Hi Nima, Have you tried resending the invitation? cheers

Hi Esteban, You can use "Two Dimensional Filter Statistics" gadget where in Y axis you put 'Component' Field and in X Axis you put for example 'Assignee' field. Of course, you have to prepare a filter with your scope and use that filter in the gadget. hope it helps. best regards

Hi Juan, You have to use an add-on (like JIRA PDF View Plugin for example) It is not possible to export attachment without using an add-on. Cheers

Hi Ada, According to Atlasssian documentation : "Organizations are groups of customers that are shared across projects". Also according to another documentation : "Service teams can : * Filter queues by organization. You can now scan your queues by the organization that submitted them and assign team members who are…

Hi Temur, As you will notice by reading some documentation, it is not really possible to make full customization of the URL. My advice is to use a proxy, so your customers/clients can use the URL that you want. Please read this documentation and even this one too. Cheers

Hi, (I think you are using JIRA Cloud) Have you tried resending the invitation? cheers