Gary Atlassian Team

Hi Jorge, With the OnDemand platform, we don't support java code in custom fields or comment fields. Are you using the standalone/btf version of JIRA possibly? If so, you would need to perform this using a third party plugin or at the filesystem level. If you are using OnDemand, we do not support third party plugins or…

Hi, The UI has changed a bit since you originally asked this question. Is this still an issue? Cheers, Gary 

Hi Jasmine, The team that writes and supports this plugin has a helpdesk at https://wisoft.atlassian.net where you can also post this to get a response form them. Cheers, Gary 

Hi Min, Is this still an issue for you? I believe we had an outstanding issue at that time most likely affecting you. Cheers, Gary 

Hey Yash, Check this page out: https://confluence.atlassian.com/display/JIRA/Creating+Issues+via+direct+HTML+links Cheers, Gary

Hi Derk, DVCS links should be part of https://bitbucket.org/account/repo/admin/links. The services tab will be going away, but not for a good 6 months at the minimum. Cheers, Gary 

Hi Lou, Per https://answers.atlassian.com/questions/247448: "The integration with Quickbooks is on our Roadmap but I can not give you any timeframe yet when this feature will be available. In the meantime, as Quickbooks offers the import of Excel and CSV files, you could use the Excel export for worklogs and the CSV for…

Hi, The t shortcut for logging work is specific to the Tempo plugin: http://blog.tempoplugin.com/2013/tempo-tip-of-the-month-keyboard-shortcuts/ Are you using Tempo in your OnDemand instance? Cheers, Gary

Hi Guillaume, Unfortunately, it is not possible to change or customize the invitations that are sent to users when creating them in the Cloud platform. We have a new feature request for this functionality: https://jira.atlassian.com/browse/CLOUD-7649 Please feel free to add any feedback to the feature request. Cheers, Gary 

Hi Daniel,Unfortunately, there is not an add on available that has any of the functionality you are looking for in the OnDemand platform, and mail archiving is a restricted function in onDemand (https://confluence.atlassian.com/display/AOD/Restricted+Functions+in+Atlassian+OnDemand). Currently, the only options available…

Hi, Yes - the owner of the repo will need to explicitly give you access in order for you to access this repo since it is a privately owned repository. Cheers, Gary 

Hi Alex, This can happen if there is a crossover of your git config where you have the same email specified. Also, remember, there is a difference between the commiter and author - someone can commit code, but still have a separate author. Cheers, Gary 

Hi David, Nothing that we support. However, you could utilize sending data back and forth from, and to JIRA using the JIRA API: https://developer.atlassian.com/display/JIRADEV/JIRA+REST+APIs You would have to create some customized scripting, and then you could poll data, and sent it to source, or wiki really. Cheers, Gary 

Hi Eugene, Our team is investigating this as a possible bug per your bug report at https://bitbucket.org/site/master/issues/13789/bitbucketorg-error-500-with-some-cookie. Updates will be made to the report as it is investigated. Cheers, Gary 

Hi Penelope, Our goal is to improve all facets of the OnDemand platform including core functionality, cosmetic, user experience, etc. Part of that is unifying the look and feel of the entire platform to make using the product is easier and more efficient without sacrificing the core functionalities. Tht being said, there…

Hi Everyone, With 2.4 we added an option to have SourceTree manage your SSH key per account - it generates the key and optionally adds to your SSH configuration. The warning just indicates when that isn't present. We did not detect existing SSH configurations and map them to accounts you've set up in ST.…

Hi Michael, Currently this will not work, as we recently shutdown our REST API due to a security vulnerability. Once fixed, you should be able to make jsonp calls to your hosteed instance. As a reference, here is the advisory:…

Heh - would be a great t-shirt Bryce! We are moving forward with the plugins beta for OnDemand and the platform will be available next year. Once we get there, voting on plugins would be an awesome idea - getting third party plugin vendors as well would be great as they would be the ones building the plugins. I'll pass…

Hi Karthik, For #1, it is not possible to export comments on the JIRA Cloud platform. I believe this will also prevent #2 from happening as well. The only workaround would be to export your Cloud data, import it in to the self hosted version of JIRA, and then use a third party plugin to get the comments -…

Hi Hariharan, If you have a billing question, please open a support case at https://suppost.atlassian.com. Cheers, Gary 

Hi Daniel, For OnDemand, see if any of these would work: http://quickstart.atlassian.com/ondemand/jira/add-ons For the standalone download version, there are many more options:…

Hi Janice, Unfortunately, we do not support custom javascript in field descriptions for instances in the onDemand platform currently: https://confluence.atlassian.com/display/AOD/Restricted+Functions+in+Atlassian+OnDemand Can you tell me exactly what you are trying to accomplish, ad we will see if we can find you a…

Hi, #1 - Yes, Gliffy works in the download version as well. You install the gliffy plugin and then contact them for a license. See http://www.gliffy.com/products/confluence-plugin/ #2 - You will be able to export each one of your spaces from OnDemand, and then import them in to your standalone Confluence. Cheers, Gary

Hi Sebastian, If you want the repo to be under the team in Bitbucket Cloud, you would need to create the repo in Bitbucket Cloud. If the repo sits under your account, then you can create it via Sourcetree. Once you create it in Bitbucket Cloud, you will be given a url that you can use in Sourcetree to clone it. Cheers,…

Hi Chanan, Unfortunately, we only support webhooks in Jira OnDemand at the moment: https://confluence.atlassian.com/display/AOD/Managing+Webhooks Since Fisheye for OnDemand is going away at the end of the year, I dont think they will be added. Cheers, Gary

Hi Gary, Unfortunately that plugin is not supported in the cloud environment. We actually only support the eclipse base in the server platforms: https://marketplace.atlassian.com/plugins/com.atlassian.ide.plugins.eclipse.jira Cheers, Gary 

Hi Susan, I don't think this would be possible. The closest workaround would be to write a custom script that uses the bamboo build task to run and searches for keywords you are looking for, and output a list. You could probably incorporate the fisheye api as well in to this script. Cheers, Gary

Hi, Looks lie a typo in your url: https:/bigbucket.org/spotfireiag Should be: https:/bitbucket.org/spotfireiag Chers, Gary 

Hi David, The license has to be in an active period for you to be able to upgrade, so this would not work. Cheers, Gary 

Hi Mark, The permissions should stay with the page that the customer is landing on. So if they click a link to another page, they will only be able to see that page based on the page restrictions, or space permissions for the space it belongs too. See https://confluence.atlassian.com/display/DOC/Page+Restrictions Cheers,…