Jack Brickey Expert

Hola @Lucas Silvera , Creo que tu JQL está mal formado o al menos no es lo que estás buscando. En primer lugar, parece que tienes un espacio entre tus símbolos mayores o menores y el símbolo igual. En segundo lugar, creo que la lógica puede ser incorrecta. Creo que quieres lo siguiente... status = completed and updated <=…

@Alex , your use case is different so I suggest a new question.

Hi @Eoin , is this a temporary work around based on this earlier mentioned bug? JSWCLOUD-25592

Hola @Lucas Silvera , Debe configurar una regla programada diaria y usar un JQL de problemas relacionados con la rama con el estado cambiado a hecho ANTES del inicio del día (-3) seguido de una acción para cambiar el estado. Pruébalo y avísame si funciona o no.

Hi @Osama Al-Areky , for the epic transition rule I would use an if/else block - if epic status is checkin then create your 'checkin tasks' else if epic status is "customer journey" then create your 'customer journey tasks', etc. when you create these tasks add a label to distinguish them, e.g. "checkin-task', and…

Also "Email this Issue" formally known as JETI is an option. There may be other email handler apps as well.

@Nini Enukidze , you may want to add your company name to you username per this article - Atlassian-Community-online-guidelines-Marketplace-Solution-Partners . This one sure that other community members are aware of your affiliation.

But why are there failures happening in the first place? We should try to address that problem. 

Hi @Raielle Pigozzo Mendes , Bem-vindo à Comunidade. O cliente pode acessar problemas pendentes de aprovação sob o mesmo ícone onde você encontra Solicitações no canto superior direito.

Hi @k , コミュニティへようこそ。 問題の種類について言及していますか？その場合、問題の作成時に選択された最後の問題タイプがデフォルトになります。

Duplicate post

@Tiago Souza Gonzaga , Bem-vindo à comunidade. Precisamos de mais informações do que você forneceu aqui. Presumo que você estava tentando fazer login e não conseguiu fazê-lo? Você está confiante de que tem a URL certa para a sua instância? Você é o administrador desta instância ou outra pessoa? Se outra pessoa, eu…

I fully understand And appreciate that. I would highly recommend you reach out to Atlassian support directly to discuss any of your possible concerns. They should be able to log into your system and review the data and help answer your detailed questions.

???

You will have to do in batches, marking 100 as unread. This should be a one time recovery action, right?

I guess it depends on how you view Epics. What works for one may not for another. I certainly appreciate your perspective. 

Hi Maticce, It should be possible, as I have seen others commenting on this in the community, to use automation to analyze the incoming issue. I have achieved similar goals by interrogating the description and setting various values for the issue. You can inspect the description for an email address, and then set the…

Hi @[deleted] , this is new to all of us, so take the following with a grain of salt. I believe the reason you are seeing this is that the counting is now done on successful rule executions not just the rule being triggered. Does this make sense?

Hi @Pavan Kumar , The only thing you may need to configure is adding the epic status to your screen. To do that go to project settings, and then under issues, choose screens find the screen scheme that is used for the epic issuetype and add the epic status if it does not already exist. once this field is in place, you can…

Hi @nano.space , any email that is sent to the email address you have configured as the email handler for your JSM project will be processed by the JSM email handler. Generally that will result in a new ticket being created unless a previously created ticket key is in the subject at which point it would be a comment added.…

I have never seen anything like that posted or discussed in the community. I will tag the post to see if someone from Atlassian can comment.

Could you please share screenshots for your automation rule and the audit log that results when an issue is escalated?

If you are using a custom email address for your JSM project and you can log into the inbox then you can mark those older emails as unread. This should cause the JSM email handler to reprocess them. 

I would assume so. Is that not what you are seeing?

@Rachit Singhal , Sorry, if my answer above was not clear… no it is not possible in JSW.

Hi @Carolina Waizani , this is a rather old thread to post, in which limits the number of folks that see it. Nonetheless, if you are using a business project (JWM) then you first need to ensure that you have added the epic issue type to your project. This can be done under project settings > Issue types. Next you can…

Did you try dragging and dropping? If that fails highlight the image and then cut it (ctrl/cmd+c), place your cursor, where you wish to move the image to and paste it (ctrl/cmd+v).

Hi @Pavan Kumar , please check to see that the epic is set to Done which is different from the issue status field. 

@Ahmed Magdy , can you check my above question/suggestion?

What is selected in the Group by filter at the top? My guess is that it may be none. Can you try subtask?