Jack Brickey Expert

Hi @Rita Saad YOUNES , can you have a look at this previous post where I offered a solution to a similar question - Automation-related-to-how-long-a-ticket-has-been-in-a-certain-status let me know your thoughts.

Hi @Adrian Radulescu , could you try different browsers if you have not already done so?

Hi @青山 明 , it's hard to say what you might be experiencing here with a limited information. Maybe you could provide an example or explain what the difference might be when you see a value and when you don't. One thought that comes to mind, it could be that the SLA doesn't apply to the specific issue. So it would help to…

For me this would be unnecessary but that is just my situation. It comes down to how many admins you have and if they are adequately trained. Control who can create KB spaces and content in the spaces. Be sure to have a process to control KB pages. Secondarily, consider the true sensitivity of your material.

Hi @Alina Mitroi , I am still seeing this in my instance. Do you have other sprints going on that you can check just to confirm that it is a systemwide problem? My guess is that some change has rolled out into your instance, and not mine as yet, that has resulted in this disappearance. If that is true, either it was…

Hi @JK , welcome to the community. First, to explain the redirection to the community when trying to open a support ticket, this is because if you are on a free plan, you do not get Atlassian support. Instead, the community will be your source of assistance. That aside, I can't really say what might be going on with your…

If you wish to change from Free to a paid plan you should see an "Upgrade" button in the upper left corner when on one of your project pages. If you do not then click on the cog/gear in upper right then select Billing. N the Billing page find the product you want to upgrade and click Manage. Finally you should see Change…

The way forms works is associated with a specific request type (RT) so when the customer goes to the portal they will have various RTs to choose from. Once they select a RT they will be presented with a form requiring them to input the requested info. A form can be structured in such a way that the requested info changes…

Hi @Fazal Ameen , have you looked at Forms? what-are-forms from what I have read here it seems that you would simply want to create a form with different sections based on the users input. Forms are pretty powerful.

Hi @Mart Postma , JPD is quite new and as such the behavioral details are still new to me. What is clear is that the underlying permission scheme is much more limited than that of your software. As mentioned by myself and Kseniia it appears that we simply have Creator, Contributor and Administrator roles. What is unclear…

You should not have to do that. I have verified in my instance with a JPD project that automation for Jira can be the actor and assign issues. I think the issue lies within the Access settings of your JPD project. Please share your config info.

Hi @Chris Lowth , welcome to the Community. Can you verify what is configured under project settings > email requests? Could you share a screenshot. In my example below you will see what email is configured for email requests.

also, is CORD your JPD or JSW project? Have you, or can you create a test automation for CORD that simply checks to see if you can assign an issue? Example... Issue created, Assign issue. This is simply to isolate where the issue may/may not be in current rule.

did you check the Assign issues permissions in CORD project?

@Armin Meyer _Seibert - Coderay_ , please review the Community guidelines for marketplace vendors here. You should update your username to reflect that you are a marketplace vendor.

Also, is this a paid or free instance?

What error message are you receiving when you attempt to login? Can anyone login to the instance? It may very well be that the instance has been suspended.

@Antuan Sammak , you might want to update your username to be more transparent about being a Marketplace partner. See guidelines here - Community-rules-of-engagement 

Hi @Daniel Sedlacek , in the case of Jira Projects...one size does not fit all. 🙂 examples of how I use define projects: * Teams - I have set up projects for specific teams that like to get work done. In today's world I would typically use JWM for this. * Software products - If software development is your thing, then…

Hi @Till , as a Jira admin you can login as another user. Go to admin > user management and find the user you wish to login as click on show details, and in that screen you will see the variou product access for the user. Select the ellipses next to the product and you can login as that user.

Good to know. Thanks for confirming. @Salvatore Montalto , can you please check and see if you have any JSM TMP projects?

@Marc -Devoteam- , it could be that the combo would result in dips. I recall that in the past you would see dup statuses (one for every TMP project and one for all CMP) but I thought that was addressed. TBH, I use TMP very rarely. Have you verified that the TTFR shows twice if you have both JSM project types? If not I may…

To be clear, are you saying that you tested your rule with both SLAs and one worked as desired while the other did not? That would be my suspicion. Could you check the SLA configuration and verify a single TTFR SLA exists? I wonder if there is any spelling differences between the two, maybe spaces? BTW, you probably should…

Hi @Salvatore Montalto , are you using team managed or company managed projects or maybe both? Have you experimented in your automation rule with the two different TTFR options and if so, what are the results? In other words, if you test and breach the SLA does one work in the other not? Is you rule global or multi project?

Are emails received for some invitations? It could be that emails are being blacklisted. For such support you would need to contact Atlassian support.

The Atlassian support website is not based upon JSM. I am unsure of what product infrastructure the site is based upon. What are your requirements? What about the site is of interest to you? JSM may meet your needs and maybe not. It all comes down to requirements.

Developers can make internal comments in JSM issues without a JSM license. They just need to have proper permissions. viewing-developer-escalations 

thanks for clarifying. You cannot do that from Epic view. You could consider using bulk edit - create JQL to view all tasks that you wish to add to the epic and then use book change operation to add epic link. Of course, if you only have a few tasks to add, it might be easier to simply go to the issues and edit the epic…

Hi @Yong Yang , correct - only licensed users (agents) can be assigned to issues in a JSM project. Typically you would create a linked issue to a JSM issue in a JSW issue if a developer support is required. I need to evaluate the "developer escalation" in the sidebar. From what I read here, this link simply gives easy…

Hi @Eran Roiter , You can add child issues to an epic from the epic detailed view by clicking on the icon illustrated below. If you're asking for something different, please clarify.