Jack Brickey Expert

I'm sure the post function would be on the SW workflow. Nice to have an option but geez, I have to fork out $50/mo for this (100 users). I will have a closer look at the plugin. Hopefully i can somehow find some additional value that would equate to the cost. It used to be that you would buy a software application that had…

Yep, server is generally the way to go and what I used at my last job but cloud is certainly much easier and, with a few exceptions, meets my current needs. Aligning workflows isn't going to work for me unfortunately. I'm going to keep investigating solutions. If I find something I will post here.

I too am trying to achieve the very same thing. I have created a status (state) in my workflow called "Development". When an IT request comes in for an internal software application that is a bug or enhancement and we 'accept' it for development we transition the JSD ticket to Development, clone it and move the clone to…

looks ok. are you sure that the incoming issue has issuetype = Incident? If so then clearly something has changed. Recent version update?

Let me start by saying that I'm confident you can accomplish most if not all of your needs. With that said, you are venturing into questions that I have dealt with personally and it will take more playing around to get it to where you want. With that out of the way... The first issue is to figure out is if the server…

Emily, I hope this answer meets your needs. If not please let me know where I may be misunderstanding your requirements. * Yes you can run many independent customer projects on the same instance. Whether they are internal or external is not a concern. You simply add all of your customers into JIRA and assign them to the…

Joe, You could do this by creating having two different 'in progress' workflow statuses, e.g. "IP-Internal" and "IP-External" or similar. The employee would need to transition to "IP-External" if they pass it off and vice-versa. This would have other potential reporting benefits as well. There may be other ways but this…

yes. you want to have the post function set the resolution unless you want the 'type' of resolution to be selected at the time of closure. By default resolution types are: Done, Cannot reproduce, Won't do, etc. But if you don't care about the reason for closing then just set to Done or whatever you want via post function.

thanks for the reply Nic and now I understand and this is why I use time vs. story points. Also agree on the sub-task bit as it relates to velocity, etc. however, the option to do this would be useful as for some teams these reports are not as critical. in any event there are work arounds that i employ today.

@Nic Brough [Adaptavist], can you elaborate on your last statement "JIRA Software only really supports estimates...". I don't quite follow your point. What we typically do is to not estimate the parent in favor of placing estimates on the sub-tasks leaving the parent (story/task) to be a container…

Ocean, I assume you are inquiring about the ability to sort on the columns for a given queue. If so, this is not yet available. there are numerous requests w/ https://jira.atlassian.com/browse/JSD-298 being the one to watch.

Scott, this is not possible today. For this to work you JSD would need to allow the admin to specify the domain(s) to be associated with the Organization. There is a feature request that you can watch/vote for - JSD-4519 j 

* add custom field that is of type URL image2017-2-16 8:56:42.png * you can create a "create screen" for the project in question and add the new custom field to it. If you already have a create screen OR you want the field to simply be on the default screen then simply add the new field to the screen. image2017-2-16…

Thanks Michal. I noted that it is only for server installations. 

Question - "Email this issue" plugin? can you provide a link to this plugin?

Bob, sorry for delay getting back. Ok so that detail helped a great deal. So basically you have a customer that wants to monitor all tickets opened by their organization. I'm assuming that this will translate to a 1:1 relationship between organization and project. That is, the individual wants to know about various (all?)…

Bob, can you provide more info. Are there multiple users you want to assign issues to and if so based upon what criteria? If a single person then simply make them project lead and assign all new issues to them. If multiple, you could consider using Components and setting up component leads and making the Component field…

Chris, i'm sure you have this right but just in case - https://confluence.atlassian.com/adminjiracloud/customizing-jira-service-desk-permissions-776636379.html

Odd, seems to be a permissions thing. You should have access if you are System or Project Admin. So I assume you can do other sysadmin functions, e.g. if you go to Email requests you can modify the email, etc. If that is the case then I suggest contacting Atlassian Support to open a ticket.

Chris, the feature is that and works. See images below. In my instance displayed I current have 3 groups: Fortress...., General, Access. Add a group by clicking the "Add group" image2016-11-18 11:14:53.png

the only way i have found to do this (cloud version) is using labels. so my filter looks something like this.... "Epic Link" = proj-111 OR labels = proj111 where: proj-111 is the JIRA issue # for the epic and proj111 is a label i place on all sub tasks. obviously this is flawed if and sub-tasks are missing the label. it…

Alicia, i'm unclear exactly how these tickets are getting created. However, if you have enabled ticket creation via email and the email you are sending the issue to aligns with the projects email address then tickets should be created and if they are created they will show up in the queue(s). So some follow up questions to…

it may help if you could provide the filter you are using currently.