Jack Brickey Expert

Rob, what do you see if you use that filter in the "search for issues" screen? Stupid question here - I assume as the "currentuser" you do have issues assigned to you?

Marcin, it would be best to ask followon questions on a separate thread and select the checkmark for the best answer to this current issue so we can close one issue out at a time. Having said that, Not sure what "For Testing" column is. I am assuming you are looking at a filtered list under the Issues screen? Or is this a…

Ok so let's take a step back then. First and foremost I highly recommend going thru Atlassian's documentation. It will take you from ground zero to novice and intermdeiate w/ a bit of hands on effort. Are you on Cloud of Server? If server then the following may need to be adapted but will be close. * Go to Issues>search…

Try the following - go to Project Settings>Issue Types click Actions>Edit Issue Types which takes you to the Issue Type Scheme. Drag the ones you don't want off to the right.

The invalid error message has been an issue Atlassian has been chasing for some time and it was my understanding that they had resolved yesterday, apparently not or it hasn't been rolled out yet. If you have links in your post including "@ mentions" then remove and retry. Regarding your original question, have you been…

If "none" is displayed that just means the field is blank. Unless there is a bug here. To test, pick one of the issues, edit it and enter something for one of the fields showing "none". Go back to your board and see if you see the data.

GMT-6

click on "+ Add calendar". you need to create a new calendar and define the timezone you desire.

if the dashboard doesn't meet your needs and you prefer a kanban/scrum board you could create a filter and then create you own board as follows: * Create and save a filter for all open sprints - sprint in openSprints(). if you need/want to limit to certain projects then add a "projects in (a,b,c...)" to the query. * Create…

The answer depends on what you want to see and do w/ this "view". Personally, as a product manager you might want to create an 'all sprints dashboard' and place the various gadgets that exist for sprints, e.g. burndown, health, filtered list, etc.

I would suggest using a label, e.g. "archive" and then edit your Kanban/Scrum board's filter to exclude those issues.

Kyle, just to be sure here...when you say the project doesn't appear under the Projects drop down menu, do you mean the user cannot find if they go to Projects>View all projects? The list of projects represent recent projects visited so if they never went to the project it would not show. I expect this isn't the problem…

This is available. A quick search in Atlassian's documentation would yield the result - https://confluence.atlassian.com/servicedeskcloud/setting-up-slas-732528967.html

Unsure if this is the previous link i sent or not. It isn't showing in my browser window at the moment. The following should help. 1G seems lite for a production system but should work initially. When you say the installation doesn't work what does that mean exactly? What are you seeing? Did you following the latest…

Vote and monitor this suggestion: https://jira.atlassian.com/browse/JSD-3387

You may wish to start here if haven't already done so - Supported Platforms

Tyler, added a new error scenario into the public jira ticket. Sure seems to be related to the @ mention. HA....and when i tried to @ mention Tyler here it faile too. I think it is happening 100% of the time for me.

please ignore this response....i am testing issues w/ 'incorrect spam detection'

Unfortunately there is not a good place for this w/ in JSD for customers. In JSW you can have profiles for each user where such info could be retained but no so for your customers. There are however, many plugins that could be used for this. Just go to the marketplace and search for "Customer contact" under JSD. If you are…

thanks. makes sense so now we know... yep same thing. 

test <-- this to get me by the spam bug ok so now for my real question... @Thomas, , what happens if the epic has associated stories/tasks? Assume you have to move separately and re-associate?

I am wondering if maybe you could use KB to achieve this? Such as, create a KB page for each release that captures all fixes etc. in the release. Then customer could enter say 3.5.2 Release Notes in "find help..." search window. might not be the solution you desire.

Marcin, if you share the filters from your boards I'm sure we can assist. Basically if you have three projects and three guys and you want them to have their own kanban the filter should simply be Project = A, Project = B, Project = C. Of course you can add more details to get precisely what you want. If we see the current…

@audrey_bay, unsure why this is occurring. without seeing it firsthand at this point I'm unsure how to help. From everything I have seen deleting and re-adding should result in email invite. I would suggest opening a support ticket w/ Atlassian as I'm sure they can assist.

That is the best way. 

Hmmm, i'm totaly lost on the question here...so go with what @Steven F Behnke says because he has a clue! LOL

scratching my head a bit on this one. maybe try adding a new customer that represents say at test gmail account just to see if the signup email is created. Or, go into user management and verify the user is gone and then "Create user" unchecking any application access. i need to work on some other things and will be out of…

ok so. what does a customer see if they hit the login page. i'm wondering if they get a reset password option. I haven't run into this in awhile so unsure. when you delete an readd are you doing this from the project page or user management/portal only?

cloud or server? in Cloud and I thought server. for anyone that never has logged in there should be a "resend" link to the far right of their name.

In addition to @Boris Berenberg - Atlas Authority input which is very probable.... i use cloud so this is a bit different I don't have "type" everything is issuetype. however, I am wondering about the WHEN and IF here. I am suspicious that the IF is not triggering. I assume that "issuetype" is not an option for the IF?…