Jack Brickey Expert

ah ok. i think i'm understanding better. That said, i'm trying to establish a well formed answer for you. I'm thinking what we need to do here, if possible, is to amend the SLA in a manner that excludes the bot. Can we have a look at your SLA? BTW, server or cloud?

not as a column but you can display it. just go to the backlog, board settings and select Card Layout and then for Backlog add Story Points or whatever field you want. Note I'm on Cloud so if you are on Server your milage may vary. Example below...

@Ian Johnsen, i'm a bit confused by what you are trying to do. There seems to be two parts here? First you want to create an automation rule that spoofs the customer (reporter?) and adds a comment. The second part is that you want this comment to start the "Respond to Customer" SLA timer. Do I have this correct? Unsure…

great! please accept the answer by clicking the check mark.

add the following rule. you may have to tweak to map to your installation/desires. if you have further Qs JLMK.

@Addactis Support&Operations, no that is not normal. Please check the Project Settings for Automation. There should be a rule to transition on comment. Can you let us know what you see there.

if you are an admin go to the User Management area, search for the user and "Deactivate" them. If they are deactivated you should not be charged. You can also look at the billing section to check the number of users being billed.

@Cristina Chiciudean, if you are satisfied w/ the responses here please accept the answer to 'close' it out so others can benefit when they have similar questions.

@Carol Gurski, não há suporte para isso. Talvez se houver uma maneira de converter o MS Project em excel, você poderia começar e importar.

@Richard Foxworthy, So this would seem on the surface to be a relatively straightforward thing in JSD. Here is what I "think" you would want to do: * Within the project create an Organization,e.g. "Fulfillment" * Create customer for each of your ~30 fulfillment members and add them to the organization. * Create a queue…

@Bojana Vasic, this is an old thread so likely best served to create new thread in these cases. You can set up SLAs based upon #hours and you can use different fields to refine this, e.g. Priority. Business days are managed w/in the Calendar you define. If you define your calendar to exclude weekends, holidays etc then the…

Thanks for chiming in Nic. this was what I was expecting but unsure.

yep that 10Mb is the limit from the documentation the following.... * File formats: GIFs, JPGs, PNGs * A valid file name cannot contain any of these characters: '\', '/','\"', '%', ':', '$', '?', '*'. * By default, the maximum size of any one file is 10MB, although this limit can be customized by your Jira admin.

I don't have anything to add to what is discussed in the JSD ticket. In there I note that there is a discussion about editing the jar file. So if you wish to know more on that I suggest you review it and ask any questions you have of the users that have done this.

@Hussain Shahid, this is an often asked question in the forum and you will find several thread on this. Currently not possible. You can vote for JSDSERVER-1708.

Ok so you want to restrict the first date of a date picker? So if i create an issue on 9/1/2017 the first date I can pick for this field should be 9/6/2017? If so, I’m unsure how to accomplish. I’m unsure if there is an addon that could do this. It might mean changing the code, creating a specialize date picker. Hopefully…

@Gernot, it is usually best to create a new issue for those questions answered this encourages a clean thread. With that said let’s dive in here... Typically the transition should occur when you use the transition button not the public comment button, IMO. I think the transition button is “Reply to customer” but don’t have…

Not sure what the Ultimate Theming addon will provide but you cannot do this natively. You may wish to check the JSDCLOUD/JSDSERVER issues for existing suggestion and vote for this. I too believe the ability for customers to check on the status of issues could use a facelift w/in JSD.

Not sure what server allows but for cloud there is only one email. Email per issue type won’t work. 

One thing to check is whether the email account has password expiry enabled. This happens to me. If so and it has timed out then JIRA won’t be able to log in to process the email.

I have confirmed that if I place ONLY a "-1" in a single line text field of my Cloud instance it will not save. However, if I place any other text with the "-1" e.g. "-1 text" then it works. Also a "-" works. And if i place quotes around "-1" it works. Unsure of your specific use case and if you can work around this…

it appears that most if not all posts after a certain point yesterday were lost. It is being investigated. In any case I believe the change you made is what would be required to achieve your goal. Basically if you want to have issues be aware of other users in the organization, i.e. users can search for other users then…

so are you not using the Approver function? I think this is what you would want. Review this doc if you have not already done so.

ah ok. So first off as to the application access message, it means that the user is a "Portal Only" user. They do not have access to the application itself. Yes they can log into the portal but that is all. they cannot log into JSD, Jira, etc. The reason they do not show up in autofill is that they are Customers, i.e.…

so then I assume all of your customers are shown under Settings>User Management>Portal Only Customers and they show as "never logged in"? Have you ever been successful adding a customer where the invite was sent?

How were the users added? Regardless - Go to the user management under settings and verify the users are there and see if it indicates "resend" beside the user(s) names. If so pick someone internally and resend to see if they receive the invitation.

@Jason Freeman, this seems odd. As I was reading I was thinking it might be because the user doesn't have permissions for the project, i.e. can be assigned to work on the issue. However, the last part where you say that the name is recognized if fully entered and submitted would refute my initial thought. When you say user…

Interesting. Can you add a link to where you found this? Server or Cloud docs? There may be a way to change and I just haven't found it. 

You assign an issue type to the email address. I also hide that type from the portal so it is unique to email. If you need/want you can move an issue to a new type once created. 

When you export the number will be in seconds.