Jack Brickey Expert

This has always bugged me and can be confusing to others. I wish that Atlassian would provide a means of changing any ‘system/automated’ notifications so they appear as coming from the system. I considered resolving by creating a special user account “JSD.admin@company.com” but couldn’t justify the value. I expect there is…

it would also be good to know how long it ran before you stopped and the number of issues in the project(s) in question.

@Romer Ventura, cloud or server? In cloud I can do the following. Unsure about server though I do recall that organization support was lagging behind cloud. 

@FCP Support, it appears you may be new to JSD. So that the Community may assist better you may wish to read the Atlassian documentation if you have not already done so, based upon your question, I would recommend the following links: Working w/ Workflows Configuring statuses, resolutions, and priorities I think what you…

yes. once it reaches the Resolved state again it will. simple test to prove it out.

@Utku Yildirim, server or cloud? If cloud click the magnifying glass where you will find a number of options including Boards (most recent and “View all boards”.

@Sudipta Panda, I see you are new to the Community so I thought I would first let you know that, for future reference, in this case it would be best to start a new thread for your question as this thread is very old and it isn’t clear if your question is precisely the same. To your question, more info is needed so that the…

@Alan Erwin Guerra Saavedra, first let me ask if you are on cloud or server? Second, if by "settings boards" you mean the ability to configure the board then that ability for sure is still there. If you use cloud, below is a view of my board showing it is there. If you are on server I'm sure the board 

@JIRA Trainer is correct. You should use the Transition on Comment and either refactor it to meet your needs or copy it if you are using that rule already. This should be quite straight forward to do.

@SamLyon, I want to reset here and restate what I think you are saying and them give my $0.02. * You have a board that is displaying Tasks and some tasks have sub-tasks. * If the sub-tasks are in the same column under the task then you can change the ranking (order) of the sub-tasks. Example: you have T1:S1,S2,S3 then you…

@Alan Erwin Guerra Saavedra, do you see "view all boards" when you select the magnifying glass? If so does your board show there? By default the boards that show under the search menu will be most recent.

if the question is answered please accept by clicking the check mark. if not please specify remaining questions.

excellent. if my input provided the necessary answer please accept by clicking the check box. if not and you solved some other way please post the answer and accept it.

we need more info. specifically under what conditions do you wish to accomplish? You can have all issues for a project default to the project lead you can have issues associated w/ Components you define default to the Component lead. you can use post processing on the workflow to assign based upon certain conditions.

@Andreas Hugi, just to be clear most of the folks that work the Community are non-Atlassian employees though Atlassian members do monitor an contribute so they may chime in here. With that said here is some input that may or may not be of value. In my experience folks are more likely to migrate from cloud to server for…

you click the search magnifying glass and look down and find boards and "view all boards" is there. just as was indicated in the accepted answer.

Are you using Cloud version? If so please read the following document - Workflows. It may seem complicated on the surface but it really is not. You can use the default workflow for the non-approval and then create a new one w/ the approval steps. Then simply go to the settings/workflow and add the workflow there and choose…

you will want to create two workflows (one with approval and one w/o approval). Then you will have to create Issue Types and assign them to the appropriate workflow. In this way when the customer opens a request they will need to specify the issue type. If the customer chooses the incorrect issue type or uses email to open…

@Lakshmi Narayana, if you are asking about how to set up an approval workflow please read this document. Note the link is to the Cloud document if you are on server you should search for server version.

@Lakshmi Narayana, unsure what you mean by "define custom conditions". To allow the customer to reopen a resolved ticket edit the workflow and ensure there is a 'reopen' transition from done/closed status then click on the transition and expose it on portal, here is image.

If you are an admin, check the project settings under details. If you are listed as project lead then it may be that the Default Assignee is set to that role. Change to unassigned. If it is already set to unassigned then either it is assigned to you as a Component lead (check in settings>Components) or there is a post…

Certainly using auto-refresh is for a Wallboard instance of a dashboard is warranted but you are limited to the 15m interval.

I ran into this same issue. If memory serves I removed & re-added the email address entirely. I'm not 100% sure what finally resolved my issue as that was many months ago and just recalled trying several things. When we finally figured out the RC we set pwd to never expire.

I am on cloud and see the link. images below...

unfortunately not. There is a ticket about this but closed as won't fix. A similar ticket to be able to control per project remains open.

You could also consider separate project w/ the necessary permissions. I doubt this is what you would want but it is an option.

There is not an option for this. Users need to have an account to open issues. They can be automatically added as @Alex Christensen indicates. If they only ever use email for opening/commenting on issues then not login required but if they use the portal then they need to login.

I second the warning on the performance hit. I have disabled all auto refreshing for my dashboards.

You may want to see if the trick Nic suggests in the thread suggested under “Related Content” to the right here (Restricting Time Recording...) could work for you. Not clean from a long term maintenance perspective but the only way I could see this working.

@Barry Goed (GMAIL), what issue are you experiencing w/ emails from accounts that are not users (customers or agents)? As long as you have JSD setup to only allow users access that have been added by agent/admin then you do not need to worry w/ ‘non-user’ emails.