Jack Brickey Expert

You don't change the board you simply create a new board and choose Kanban. After that, if you wish, you can delete previous board.

@Mark Malamutyou can create a new board as follows: * click magnifying glass * select View all boards * top right you will see "Create board" if you create a lot of boards and 3-clicks is undesirable you might bookmark the https://urcompany.atlassian.net/secure/ManageRapidViews.jspa link.

@Krishna, you cannot change the location of where the Due Date field is presented.

The only limitation here is if they are approving via email and not w/in the app this won't work. Often times w/ JSD the approver doesn't have direct access to JSD, e.g. a CFO approving staffing.

You have to add it to the screen. One way to find this is to do the following: * go into view * click admin * select "where is my field" * enter field * it will diagnose why not showing * click link to add to screen Note the above is for cloud so if on server the details may vary also the field needs to have a value before…

this does not make sense. Issues belong to projects not boards. Can you verify the Project still exists? and if so go to the search for issues view and create a filter for the project and see if you can find the issue. Better yet if you recall one of the issue IDs simply search for it, e.g. issuekey = abc-1234 or click the…

ok. those are the test users. See if you can delete the accounts altogether. If you are system admin go into the system admin settings and user accounts. Find these accounts and delete them.

bit confused. can you provide a screenshot of what you see in Customers that you do not under "People"?

@Meg Holbrook, good point I almost always uncheck the send email notifications when doing bulk updates. No one likes spam. :-)

disable notifications for Issues Closed, close them, reenable notifications. You can use bulk edit to close a bunch at one time. If you want to retain history of you doing this use an internal comment.

in cloud - project > settings > People > click remove by their name

create kanban w/ filter of all closed sprints.

You could create a Kanban board and add a quick filter for version but that is going to require ongoing updating for version. Or you could use swimlanes by version. if you want to simply deal w/ one or two versions you could create kanban boards for each version of interest.

you should see something like this...

Go to Settings for the project and Notifications. Check on the Create Issue settings. 

Here is the Getting Started guide. I suggest you stand up two quick projects add a couple test customers to each and see what the can access/view. 

You simply need to ensure your customers only appear on their project. When you creat a project you add customers to the project. check the documentation on Atlassian’s site for setting up projects! I.e. getting started. 

To “stay within JSD” somhow the third party needs to have a user account. Either as an agent ($) or as a customer or as a JSW user. You could try this - crelate a separate project and make the third parties the customers. Create a linked issue to the original when needed. Open the linked issue on the customers behalf reply…

The sprint works off the right-most column being equivalent to work completed. Since on hold is in that position those issues disappear from board when closing sprint. You should have a done column on far right. If you don’t want to see them then set up a quick filter to hide done. 

I’m not following you on your question. You mention creating filters without using JQL but you want to default the search for issue to the Advanced search screen which is in fact for constructing JQL. 

You have two options: * add developers (Jira users) as agents. Rarely is this the right option * created linked issues to the SD issue in the appropriate Jira project. Move the SD ticket into a ‘development’ Status. Use automation to transition the SD issue once Jira issue transitions.

@Rachid Amajoud, there is a great deal of into in the Atlassian documentation. Here is a Getting Started doc. That link is for cloud so if you are on server please find the server version.

yes you can continue to find all "released" issues. From the Kanban board perspective the Release simply groups the done issues under a fix version and 'hides' them from the board. You can easily find all issues via search. The Archive is a function that hides a Fix version from the Fix Versions field so that the field…

@Linda Lückner, this function is not available. You may wish to open a suggestion with Atlassian if this is a desired feature. However, I’m not sure this is something that will become a high priority TBH. Of course, I’m just a user like you so take my opinion lightly. You can use this link to create an issue against Jira…

Another option that I employee is to create a set of filters for open issues, issues completed, etc using the parameter “currentuser()” in the filters. I then share these filters and create a “My Activities” dashboard which is shared as well. On the dashboard it has a number of gadgets that leverage the filters, e.g. ‘my…

oh wouldn't that but nice! but alas - JRACLOUD-28728 you can always open a new suggestion in hopes it will get more traction.

it was originally JIRA but now officially Jira.

do you mean documents attached w/in Jira? I don't believe that is possible. You can search comments and descriptions natively. You could leverage Confluence as a documentation method that links w/ Jira.

I’m not quite following here so I will ask a couple questions in hopes that I can then assist. Are you on Cloud or Server instance? If server, what version. are you speaking of built in Automation or an add-on? can you provide a screenshot of your automation?

@Sze Wing Choi, first let’s be sure you truly want to “delete” these issues. When you delete them they are gone for good from the system not just the Backlog. assuming you wish to proceed then bulk edit is the way to go. You will need to have permissions to perform delete operation. If you are the admin then you do. Go to…