Jack Brickey Expert

so you should see at the very bottom (scroll down) "View all Dashboards"

please provide the screenshot Victor did.

cloud or server? Can you navigate to view all dashboards and favorite those you frequent? How are you trying to access dashboards?

It is important to note that the "Release" button on Kanban board operates ONLY on the far right column. so if you have the following... RESOLVED COMMITTED CLOSED 2 issues 4 issues 10 issues and you click Release then only the 10 closed will be released into the version.

if you want Committed to = Done then you need to change the category. * Edit the workflow. * Double-click the status * Change the category from IP to Done

@Angela Kent-Ashton, If in the example the CSV value is 14400 then you should not have to correct it as it is correct. The point is that when you export to csv any of the time fields will be in seconds. Jira stores all time in seconds but transposes them in the display and allows you to choose the unit (h/m/s/d/w). If you…

If your goal is to export the issues then you should use the “search issues” function. You build a JQL filter to achieve the list you want and then use the export function on that page. You can save the filter and use it when needed. But I would ask why you are exporting. You can achieve a lot within the application. Note:…

Are you an administrator? 

If the value is 4h in Jira the export should be 14400 (sec).

@LarryBrock, those will go well around the campfire at our Community Commune we are planning! :-)

did you verify that the customer is indeed in the Service Desk Customer role for the project in question? Have you verified that no customers see the "share" button?

@Manon Soubies-Camy, ah yes...i see that now and makes sense!

FCR?

@[deleted], does the following represent your goal? * Day 0: 1st attempt question sent to customer * Day 10: 2nd attempt question sent to customer * Day 20: 3rd attempt question sent to customer * Day 30: issue closed If so, while you could do this as one long and complicated (?) automation, I might opt to do it something…

@Markus, so here is what I gather from above: * you have a project w/ multiple issuetype * more than one workflow covers the issuetypes and all WFs are published * you have a board w/ only project = xxx, where xxx refers to the project in question * if you create issues of each issuetype they are correctly created with the…

Those are calculations and not fields in Jira so they are not available to export. If you export your data you can of course calculate in excel based upon create date and resolution dates.

Wouldn't miss it! Looking forward to connecting w/ old friends and making new ones. Cheers!! jack

you most certainly can have multiple boards w/ different filters. in fact having multiple boards w/ the same filter rarely makes sense. All you need to do is create your filters and save them. Then allocate them to the board. Since you already have the two boards created just go into Board Settings > General > Edit filter…

@Suzy, no for sure don't do #1. that would be much worse than label clutter in the end. :-) I originally assumed this was simply something you wanted for yourself but if you want to expand to others then we need to discuss further... The idea of a single custom field ("Favorite") would still work based on the new…

this is odd. can you share a screenshot of where you are seeing this? Is this something that was working before?

Suzy, you are going to need 'some' field to 'favorite' an issue. So if not labels, flags or watch then you would need to consider adding a field, e.g. a checkbox for this purpose. You could hide it from all others if you want. You might search addons if that doesn't work for you.

how are you downloading to excel? if you are running a JQL query and then exporting then simply exclude closed issues. Maybe I'm missing your requirement here?

Go to Board Settings and drag the status mapped to backlog into the left most column.

yes and no... The business project comes w/ a default board when created that is, as Nic points out intentionally limited. These boards cannot be modified to have quick filters, etc. However, you can create a more fully featured Kanban board. In that board you can then add a quick filter to hide the 'Documented tickets' on…

Have you gone to the board settings of each board and ensue the swim lanes are set to stories?

what "product"? Are you wanting to remove yourself as an Agent for JSD? The System Admin will need to do that.

so i suspect that on cloud that is the way it works. which is not how i expected it to work TBH. I don't use Scrum boards much these days in my current company so haven't played w/ those boards in quite a while except to test things out when helping out in the community. It isn't that way for Kanban. Now, if @Moses…

@Moses Thomas, certainly could be a behavior difference between versions and/or server/cloud. I’m on cloud and confirmed the behavior that Johnny mentioned. @Anida Softic, what version are you on?

@Jonny Adams, yes indeed all active sprint issues including Done will show in the active sprint section of the Backlog. This is something that has changed in the last couple of years I think and personally I don't care for it. I would prefer to not display active sprint on the backlog board at all. Of course that can be…

Greg, welcome to the community. I'm not precisely sure what you are looking for so unsure how to direct you to the likely best solution. I'm not quite sure how "actioned by" is defined in your world. You also mentin "collate across multiple boards" and I expect you mean that you want to have a view across multiple…