Jack Brickey Expert

@Peter Madsen, can you provide a screenshot of the precise report you are speaking about? Server or Cloud - add a tag for your deployment platform. Do you have some sprint reports that have the kebab menu and some that do not?

no worries @[deleted]. The Community is a place for people to help each other and at times it is simply to clear the fog a bit. ;-)

@Manuel Tsiampalos, welcome to the Community. Cloud or server. Server should be as easy as doing so via User Management, cloud is a different story. Searching for the ability to change the email surfaces this thread. Please see if that helps. Yes you can certainly remove a customer from an organization and add them to…

See if this helps - https://community.atlassian.com/t5/Answers-Developer-Questions/On-the-Service-Desk-portal-page-how-do-I-hide-the-quot-Help/qaq-p/566592

@zoha khoshnoodi, I simply used the term escalate as an example as your scenario is very similar to others where a tier 1 user can’t solve the issue and needs to escalate it to a Tier2 or Tier3 support engineer. Normally the escalation would simply occur in the same project however one of your requirements was to keep the…

Hi @Pierre Widing and welcome to the Community. You really should not delete users as it causes issues. The only exception I have used is if the user has never logged in and it is apparent they will not. If you do want to delete them you will need to modify any/all issues removing them as assignee, watcher, etc. I can’t…

The board is simply a visual representation of issue in a project. Done issues are designed to simply be hidden from view after 2 weeks. The issues still exist and can be found by searching for Done issues or whatever means you use to look at old issues. They are removed from the board only to remove clutter. 

If the issues are marked Done (far right column) they will disappear from the board after 2 weeks.

Thanks @Molly Bronstein. I enjoyed putting it together.

@Joe Phillips, how long were things working? Cloud or server? Are you using the Atlassian provided email or your own? If your own check with IT to ensure they do not have a password expiration enabled on the email.

this is not possible. each project has it own unique numbering.

@Meg Holbrook, excellent article and spot on on all accounts. Here is one more for those of us who predate all of the social venues... Then: Finding out what everyone did over the summer. Now: Knowing what everyone ate for every meal while at the beach.

@[deleted], when you go to the main Automation page you should see an icon w/ two slide-bars. when you select it you should be able to define the default project user. I assume that the name there is/was a user that was deleted. Can you confirm and if so simply change the user name? BTW, deleting a user is almost always a…

You are most welcome. If your question is now resolved be sure to click the checkmark above to accept solution as it helps others when they have a similar question. If you have further issues just let me know.

Service desk uses a different email handler from JSW. You need to set this up for each JSD project. project > Project settings > email request. see this article. p.s. i edited your original post and removed your SEN# as this is a public forum.

something to try - can you check to see if the agent is listed as a customer. and if so try removing them from the customer role.

Excellent work and summary @Catherine Aldrich

@zoha khoshnoodi, I understand your scenario or believe I do. It looks something like this: their are three groups in your situation: * Customers - open issues only * Tier 1 agents - work Customer issues and escalate to Tier 2 if necessary * Tier 2 agents - work on escalated issues Assuming this is accurate, what I…

Please see if the following thread helps you resolve your issue. https://community.atlassian.com/t5/Jira-Service-Desk-questions/Unable-to-connect-to-Gmail-Google-Apps-for-custom-email-address/qaq-p/757449

Are you wanting to change what is displayed in the issue detail sidebar when a user selects an issue on the board? If you are on cloud using the new UI this isn’t available. Please see Configuring the issue detail view article.

How do you destinguish ownership between team 2 and team 3 within JSD? It sounds like ownership is defined by the issuetype? If you want the reassignment to be automatic then there has to be some change by the team 2 assignee that results in reassignment. For example here are some possible solutions: * team 2 assignee…

I see. I know that OOTB Jira does not provide a means of manually setting your own planned Burndown. Ther may be an addon for this but I don’t have any knowledge of such. One thing you could consider is to do something outside of Jira, e.g. using Excel but that will be pretty tedious I expect.

Congrats to all! Well deserved!!

@Catherine Aldrich, I'm using cloud and things are certainly different between the two solutions. That being said, as I understand it the only issues an individual will be able to see via the portal are those that have actually been shared w/ them, i.e. they are Participants. Certainly this is my experience. Early on I had…

@Catherine Aldrich, my sincerest apology. It was certainly not my intention for my response to be curt or otherwise off-putting. Clearly it was taken that way so I extend this apology. Certainly don't let this singular experience deter you from continuing to use the Community as there are excellent resources here that are…

@Bettina, yes I understood order to be rank. My point here is that if you have them setup the way I suggested then you will never have the same issues on more than one board at a time. This allows the 'owner' of each board to rank them how they want. In my proposed example all issues enter the 'planning board' where they…

Hmmm, this is odd. If you are creating a "new" rule it should have you in the field by default. So when you go to create a new rule you see the second screenshot?

Ah I see. If you don't get a suitable answer here you might try commenting this the issue mentioned in the article or reaching out to Atlassian directly for an answer. Atlassian Support

@Steven Peacock, Welcome to the Community please start w/ the documentation. Once you are thru that you should have a pretty good understanding. If you have a specific question please first search for the answer in the Community and if you don't find what you are looking for create a new question. Cheers

@심재훈, welcome to the Community. Note: I have edited your post to remove the details of your email as this is a public forum and it is not generally wise to share your email publicly. If you do wish to share here you can certainly add it back. :-) In any event, for this issue you will need to reach out to Atlassian Support.…