Jack Brickey Expert

@Geoff Todd, welcome to the Community. On the surface this doesn’t seem like an issue with Jira. At least I haven’t run across this scenario. I’m wondering if it is something to do with you mail system, possibly a spam filter rule. At least this is where I would start my investigation, a chat with IT. 

@Yair Spolter, Dave’s solution is a good approach. There isn’t a way OOTB to be added based on an issue being associated with an Epic. However, you might consider simply creating a filter with a subscription. Basically have it run every hour or day and check for new issues created with the epic link since the last run.…

@Alberto T., JQL is actually very powerful IMO but certainly there are limitations that I would like to see filled. You are welcome to accept the answer but only if you feel your question is indeed answered. 

Phill, can you tell me more about your or your audience’s goals? What do you do with excel? What is MI? It is hard to suggest the best gadgets without fully understanding. Dashboards are very much a personal think IMO. You might have a look at this article for explanation of the different gadgets.

Sorry Phill. I see that requirement in the title but was simply focused on the body. You cannot group customers for notification purposes. It is an all or nothing situation. 

This is not possible in Cloud and I suspect it isn’t available in Server either but not sure. I would suggest looking at Team Calendars product as I recall it provides this ability but have not looked at it for some time.

@Puneet Varma, are you talking about hosting your own instance of the Server version in the cloud or are you talking about moving from Jira Server to Jira Cloud? In any event you will find quite a number of threads already instructing how this is done. If you search in the Community you will find them. As well in the…

Se você está tentando adicionar usuários do Jira Software como observadores, consulte - https://confluence.atlassian.com/servicedeskcloud/collaborate-with-other-jira-teams-on-jira-service-desk-issues-930022007.html Se você estiver tentando adicionar clientes como observadores, eles serão adicionados como Participantes. o…

This would be my suggestion as well. While you can send emails to groups and project roles w/in Jira Core and Jira SW you cannot do this with JSD and customer.

@martin, welcome to the Community. You might want to start by consuming Setting up SLAs. I see you are on server based upon your tags. The link I provided is for version 3.14. If you are on a different version it would be good to change the version in the top right of that document. As for the specific SLA goals you will…

I am not on server but am pretty sure that does not exist. You can investigate addons, e.g. Scriptrunner, Power Scripts, Automation for Jira Server.

you need to go to project > project settings > customer notifications and configure your needs there.

I would recommend using a dashboard. I would recommend the first three articles in this search as a place to familiarize yourself w/ Dashboards if not already. My gadget thoughts to include: * Created vs. Resolved * Average Age * Calendar * Pie Chart * Recently Created * Two-Deminsional using assignee vs. priority and or…

Ha! Nic, you are the poster-child for the ACA (Atlassian Community Addicts). ;-)

If you are an admin you can add a screen that requires a comment to be added. The screen needs to be associated with the workflow transition going into WIP status and you can add a Validator to the transition to make the comment required. you may find this article helpful.

Not OOTB but...I expect this addon will work for you just fine. Queues for Jira Service Desk

you need to be the owner of the board to edit the board settings. Check w/ your system admin or the board owner if needed. 

@Ian Wright, first a bit of house keeping. When replying to someone please do so using the Reply button rather than doing so under "Suggest an answer". Just keeps things clean for others reading the thread. To answer you last question - Yes at the point you add users to either Participants or Watcher they will be notified…

Thanks for sharing here @Allan Libby

I would recommend reading this article and related content. Customers can open requests in projects where they are listed as a customer or in an Organization associated w/ the project. The can view request opened by others if they have been added as a Participant. you may also find this thread useful and there are others…

Participants are Customers. Only users with application access (Agents, or Jira SW) will get the application formatted notification. if you want to add in a Developer you should add them as a Watcher not a Participant. Know too that the developer needs to be added to the appropriate permissions for the project: browse and…

pulling the conversation back under this answer. @Ian Wright, how are you creating the issue on the customer's behalf. here is an example of how this should be done.

@Jeffrey Croft, Welcome to the Community. I'm a bit lost on your question TBH. I really don't understand the question. But here are a couple point to hopefully move the question forward: * story points are typically associated w/ development projects which are generally associated w/ Jira SW not JSD but this thread is…

you need to break into four boards. can you share where you might be reading that the quick filters influence the burndown chart?

@Curtis, this should not be the case. The agent's notifications should look something like below and clicking on the issue key or title opens in the application. Can you share what you are seeing?

@Camilo_VEGA_FARFAN, Welcome to the Community. Boards are defined by the board filter. So if you want the board to be based upon your validation workflow let's define the filter that captures the issues that are associated to the workflow. Now a couple of things to understand up front. Given that you are on Cloud and this…

If you want separate burndowns you must have separate boards. the burndown chart is not effected by quick filters. Unless of course something has changed in newer versions which is certainly possible. 

@Alberto T., the tricky part is the ‘commented by’ requirement. OOTB there isn’t the support you will need for this. I think you may be able to accomplish via an addon like Scriptrunner using issueFunction in commented but I have not tried this myself.

Great theme Andy and love the photoshop work! I admit I’m addicted. I peruse open and answered questions in the morning with coffee, occasionally during the day and then again in the evening as I wind down. I came to the Community (then Atlassian Answers) looking for answers when I first began using Jira. It was some time…

You are most welcome. If your question is now resolved be sure to click the checkmark above to accept solution as it helps others when they have a similar question.