Jack Brickey Expert

you are most welcome. I just borrowed from past experience where I could drag issues into epics in the backlog and hope that maybe they carried that forward in some way. I'm actually encouraged by the new Agility and am confident it is going to become part of my daily projects but there is so much changing there I have…

@Jenya Farris, so here is what I have found and bare with me as I don't use Agility as yet so still learning. * I added the Epic issuetype to my Agility test project * I created an epic (screenshot 1) * I added children (screenshot 1). note this is different than classic as you know. Apparently the 'epic link' function is…

ok. so to be clear when you added the project was it "Agility" type? I will take some time today and see if I can play with it. There is so much changing in cloud at the moment and different instances have different features. It is quite frustrating TBH.

and you are sure the epic issuetype exists in the project? i haven't played w/ this project type. 

links work for me using the link button. and pasting in a copied link. LMK if you are able to edit the screen. note that you need to be admin for this.

You are most welcome. I agree with the notion of being able to manually order/place. If your question is now resolved be sure to click the checkmark above to accept solution as it helps others when they have a similar question.

p.s. your links are malformed w/ spaces at the end.

i was reading up on the link you sent. I suspect that you need to follow this article to add the Epic Link given it is next-gen - https://confluence.atlassian.com/jirasoftwarecloud/configuring-the-issue-detail-view-764478043.html basically you need to go into project > project settings, expand the relevant screen scheme…

can you add a screenshot of your issue view. similar to below. if you have the Admin button then see if you can add Epic Link if it does not show.

Yes you can do this. Are you having an issue w/ making this happen? You just need to update the Epic Link for the stories to point to the new epic.

You should add your solution here to help others in future. 

Christian, i will need to run a few tests when I have a few minutes as your understanding isn’t aligned with mine but I haven’t dealt with this scenario for some time. Is there some documentation or thread that supports your understanding? Also, are the emails on the Cc list existing customers in the project? In your test…

You must not be an admin then or maybe Jira Labs is enabled? If you are not the admin please contact the admin to add the field 

@Owen Evans, here is an old thread that might help. It discusses a similar problem and work around. I need to figure out how customers can exist under Customers and not People. I have never personally experienced this but you are the second person that has apparently experienced it.

It should not have and negative impacts.

So rethinking this, if your Customer Permission is set to “anyone can send a request...” then everyone who has an account on your site would have access to the portal so they will be added into the customer list. If those users are no longer needed, you would need to remove them from the user management section…

Can you share your permission scheme screenshot?

If you have email creation enabled and the following scenario occurs then it would explain your issue: * user A sends email to create issue and CCs other users B&C. Ticket 1 created * JSD replies with ticket created email that has the issuekey in the subject. * User B/C replies to the original email. Ticket 2 created the…

I have never seen customers being added automatically. Are you sure that someone didn’t add them as customers? For example, we use JSD internally for IT, Facilities, etc so all employees are customers and many employees are users of JSW. If you are sure that they should not be customers and will not open issues for and JSD…

@Ales Sojar, please check to see if the Customer that is appearing as a Watcher has application access. This is the only way this could occur unless something (addon or other) is amiss. Go to the system settings > User management and search for the customer. If found, Edit them and check if any of the application access…

I wonder if this is an artifact of the new portal L&F which it appears you are using. I have not played w/ that yet. Can you switch back and see if it is alphabetical/chronological?

While you certainly can add this to the existing project I would create a new JSD project for staffing. It will be cleaner and you can control access/permissions better. For example, your agents might be HR rather than IT. If you place this into your current projects then the IT agents would have access. While you could…

@Ashley Terry, while perusing old unanswered questions I came across this one. Unsure if you still have questions given the length of time that has passed. If so please let me know and I will try to assist.

unfortunately no. if you are on cloud you are really limited on what you can do w/ the portal design beyond what is available OOTB. if you are on cloud you might wish to add cloud tag to this post

@Jeffrey Swann, please note that I have edited your post to protect your privacy and license info as this is a public forum. regarding your question you may want to view previous threads on this. In the bottom right hand corner there is Related content. Try the first link - Move Jira from server to cloud 

click on the link of any issue or you can simply type the issuekey into the search (magnifying) that will present the view issue screen. if the Epic link is not there see if you have the Admin button.

I would be surprised if this were the cause of any significant slowdown but it is (or should be) a simple matter to disable temporarily so you could test the theory.

@Nilesh Pawar, welcome to the Community. Are you asking how to view tickets assigned to others? There are a number of tools for this: * Build a dashboard - Read this article * use a filter - go to Search issues screen and use a JQL something like: project = abc * Go to the project home screen and click on Issues and filters

@Daniel Zimmerman, so I just ran into this and have a new thing for you to try. This can happen if the user is actually in the system but inactivate. Check the following: * go to admin settings > User Management * remove all filters, e.g. active * search for the users name * if there and inactive the activate them * check…

does the epic link exist on the view/edit screen? If you go to view one of the stories under an epic, click Admin > Where is my field what does it tell you? You can then use Admin > add field.