Jack Brickey Expert

Got it. TBH I’m unsure if scritrunner can do that or not. Hopefully someone with experience in this are will chime in.

Did you create a new dashboard or do you own the current dashboard? Can you send a screenshot?

see if this thread helps you 

prevents future.

Are you using a custom email of the one provided by Atlassian? This can be checked in project settings > email requests. See if there is a custom email? You will also know if the email is something.atlassian.net which = Atlassian provided email. If this is what you are using I would contact Atlassian Support. If you are…

Create a filter that aligns w/ what you want to capture, e.g. project = abc Create a dashboard if you don't have one - Configuring a dashboard Click Add gadget and search for "Two dimensional..." and add it Edit the gadget to include: * filter you created in first step * x-axis = Status * y-axis = Components * adjust…

i'm not quite understanding how you want this displayed. the only way I can thing of is creating a JQL filter but it sounds like you don't want that.

go to project settings > customer notifications and see if "Customer invited" is enabled.

here is something close but you need to change who gets the email on the last leg and may wish to change the "if these match". Just follow the automation as it is pretty straightforward.

What type of project? Can you share a screenshot? It should be there by default.

I think the "Test" button only shows if you have a custom email set up. At least that is how it is for me. Why not simply send an email and see if a test issue is created? Are you experiencing a problem If so can you characterize what is going on?

you can communicate to the customer to be sure to include the issuekey in the subject as this will make a comment in existing issue.

In my experience, it can take a lot of effort and training to change how a development team works. Moving from more of a waterfall model can be a challenging task. Ultimately the scrum master has to manage thru this and establish an environment, a cadence and ultimately a culture. My experience has also shown that once the…

You will need to handle this manually.

It is not currently possible but the capabilities are frequently changing and may be possible in the not to distant future. You can enter feedback under your profile pic.

The notifications are easy enough as that is associated with transitions between statuses. That should already be in place for you today. Certainly you can connect with slack and have these notifications sent to vested parties. See this integration. So that leaves the challenging part - displaying time in status and…

Only emails associated with users can open/comment on issues. You could set JSD to allow annoying to open a ticket which creates the user when they email. Once a user has both of their emails as customers then they can add their other as a participant. finally, you might Check-out the JEMH addon as it might help you solve…

@Marina Shemchuk, trying to better understand your specific issue here. Are you saying you have Customers that are opening requests and once they do, when they go to the portal and click on their profile icon (see image) then they do not see any requests under these screens? Can you please share some screenshots of what…

I don't know of any way to accomplish this, at least OOTB. Maybe w/ addons. I would think you would want to do this based upon some count of issues the In Progress column maybe? If the count is below some threshold then take the top item off the "To Do" backlog and move to "In Progress".

maybe you saw the 2-dimensional gadget on a dashboard? for that your x-axis would be status and y-axis components. Not sure if this is what you mean or not but you can try it. * create filter, e.g. project = "your project" * create new dashboard or edit existing and add gadget - 2-dimensional * select filter or project *…

Did you try another browser?

You could simply add the, to the active sprint. If the team is doing unplanned work during the sprint then it should be captured in the sprint and discussed during postmortem. If you can begin to trend this work then you can plan it into the sprint. For example you can create a single “unplanned activity” issue and say…

The issue here is even if they are clicking the link it doesn’t mean they have read your reply. What you can do is to use “respond to customer” placing the issue into “waiting customer” status meant to have the customer comment back. That comment would indicate the at least saw your response. 

Why would you not add JSD to your existing JSW instance? I’m unsure how to achieve your request but maybe someone else has an answer.

That question has to be directed to the author of the addon.

Unsure. In fact in my test project it simply has “Epic” as the name and unsure how you created your “visit report”. :-) can you create additional top level epics?

these are not available in nextgen projects. You can see under project settings that estimation is a forthcoming feature. You can provide feedback via the feedback link under your profile. Atlassian is keenly interested in feedback as they are in beta for this template.

Jose, the next question is what do you want to do with these roles once you have them?

It seems from the other reply below that maybe you have this working now? You control who can open issues under project settings > customer permissions. there are two options: * Customers my team adds to the project - this restricts who can create tickets * Anyone can send a request via the portal or xxx@smartnx.com - this…

are you using outlook of some other email service? my 0365 config. what about trying the Atlassian supplied email as a test?