Jack Brickey Expert

actually I like Susan's answer but it does involve an addon. I'm intrigued and may have a look at the addon myself. :-)

@Josh Carter, be sure to submit that via the "feedback" link in your instance. Atlassian is keen on hearing your feedback on Next-gen.

You are most welcome. If your question is now resolved be sure to click the "Accept answer" above as it helps others when they have a similar question.

there is a "Lite" version of the above addon that is free. I use it and it works great. It gives you full features I think BUT limits the number of automations to either 100 or 300/month. So if you are create more issues than the limit you would need to go w/ full version.

you cannot do this natively. I have wanted something similar. You might check the marketplace to see if any addons are available to help w/ this approach.

no worries about second languages here. :-) for sure start w/ the documentation. I'm sure you will need to create some custom fields to acheive some of your goals and then you can use the gadgets to display the data. 

not yet but I understand it will be coming at some point. but don't quote me on that. :-)

@scgrimes, you might consider watching/voting for this suggestion - JRASERVER-68153. It is more specific to Next-gen project template but I expect it would be a precursor for the Roadmap feature just as it is in Cloud.

I'm not sure I understand exactly what you are looking for. What do you consider "different indicators", i.e. what are you currently looking at? Here is a document that discusses available gadgets for cloud. There are quite a few options that allow you to display/monitor resources, time, etc. Not sure what "budget" means…

@Laurent MASCLIN, you can watch and vote for one of these suggestions to allow customers access to dashboards: JSDCLOUD-5428 JSDCLOUD-1536

I may not be fully understanding your requirement here but I would suggest looking at an automation addon e.g. Automation for Jira Cloud. For the automation it would look something like this: When issue created if Client ID = Client A then CustomerName = Client1 if Client ID = Client B then CustomerName = Client2 etc

Customer cannot access "dashboards" this feature is only available to those w/ application access (paid licenses).

@Kerstin Hamann, you need to stop looking at the backlog if you are talking about swimlanes. Swimlanes only apply to the Kanban board here. Please click on the "Kanban Board" and see if your swimlane is there. NOTE: any of the issues shown under the backlog will not show in the Kanban board as they are not in progress.

Please provide a screenshot of your sla config and the JQL you mention

As @Alexey Matveev mentioned you should be able to do this in the Kanban view as he instructed. Are you saying this does not work for you? If so please provide a screen shot of how you have swimlanes configured.

I can’t help you with that TBH. I would search Community for solutions to change backlog display layout. Maybe there is an addon that can help. Unsure.

This is what I suspected. As @FirstBIT Commercial Account mentioned please check the “Request type” to see if it is set and if not pleas test by setting for one of the issues and have customer check. 

It is the only solution that comes to mind for me. Now with a single agent it would be much better to have a single queue to manage rather than having to jump between projects. I would recommend creating a Kanban board for the agent to use for this purpose, combining all projects. As I type, I seem to recall reading of a…

That is how it works, labels below. Without changing the code you can’t have it appear elsewhere.

Additionally, You should have the admin remove delete permissions from everyone except admin.

Your approach seems correct to me. You say it worked for a test issue but not real issue? If so then what is different between the two? Does automation run and if so what do the automation logs say?

To be clear this works for the Kanban view but not backlog view which @Kerstin Hamann seems to be asking for? Swimlanes don’t exist for Backlog view.

I would do a screenshare and observe what he is or is not seeing. He should be able to see issues he reported by clicking on his profile avatar in the portal. He should choose “all” in filters to ensure no issues are hidden. Are these issue he is personally reporting or ones reported by an agent on his behalf?

what you might consider is to create different projects 'red' and 'blue' with the appropriate request types and then allow access to the project based upon customer.

removed unnecessary reply

you can only do this on "next-gen" projects not existing classic projects. Create a new next-gen project and try. If desired you can bulk move issues from you old classic project to the new one but make sure that is what you wish to do as you will lose some capabilities that the classic provides.

I don't know of a way to prevent them from creating the first issue via the portal. That is, if they have the URL they will be asked to login and and create a password. This then creates their account.

you need to find the custom field you use for approvals, e.g. "Approvers" then configure it. in cloud something like this... Jira Settings > Custom Fields > Approvers click the ellipses to the far right for that field and click Configure then Edit default value

If you are asking for assistance w/ your userid and pwd then you need to speak w/ your Jira admin and have them assist you. In the Community we have not way to help w/ that.

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