Jack Brickey Expert

this dang Next-Gen template is killing me. :-( Somehow we need to get this known upfront in questions as there are vast differences which change the answers.

can you provide a screen shot of the permissions? it won't have anything to do w/ boards as boards are only visual representations of the underlying data. what roles etc. are listed under link permissions? I have never seen this be an issue if permissions are correct. You may wish to reach out to Atlassian Support. wait,…

@Matouš Křístek, sorry i didn't see the "I'm new here" badge by you name so made some assumptions on your general understand of how things work in Jira. First let me say that there is a ton of good documentation that I encourage you to reference as generally you can find most answer there but certainly not all and…

It does depend on how you have notifications set. let me explain a bit. Assume you have project > project setting > customer notifications > Organization added enabled then - When a request is shared to an organization, your service desk notifies the organization's members so they can opt-in to further updates. So, if Fred…

This is note possible OOTB. There may be an addon that would allow you do do this but I don't have any experience w/ one that would. Others could chime in here but in the meantime you might research the Marketplace.

project > project setting > Permissions > Link check to ensure you fall into the ability to link w/in the project.

@Jan Waldecker, glad it helped. Please consider accepting the answer.

Go to project > project settings > customer notifications and review the notifications. If they look ok make sure your comment is a public (share with customer) not internal. Finally ensure that the reporter is indeed the customer not say you reporting on the customer’s behalf.

@Tony Collins, welcome to the Community. Could you share a bit more on how you are attempting to create the link and what you are seeing? The way it should work is as follows: * open the view issue detail view * click on ellipses in top right * select link * select Confluence * enter link or perform search * click Link

the answer depends on more info, e.g. what conditions define who the issue is assigned to. if all issues are assigned to a single agent then it is easy but if the assignee is different based upon conditions then what are they? Similarly if you want all issues to be highest just set the default as such. If there are…

If you want to use a Kanban to manage your issues then simply create a Kanban board to do so. You can create a Kanban based upon the JSD project and define the columns as you wish, e.g. To Do, InProgress, Done hope that helps

see if these threads help: https://community.atlassian.com/t5/Jira-Software-questions/how-do-I-track-burn-down-using-sub-tasks-where-the-top-level-is/qaq-p/692189 https://community.atlassian.com/t5/Jira-Software-questions/How-can-I-get-my-burndown-to-reflect-subtask-time-logging/qaq-p/620667

@[deleted], I suspect you need to change the default user. Go to project settings -> automation to change the default user. Here is another thread that might help

Agree Matt and I would add that it is my opinion and hope that Classic templates and associated capabilities will continue to exist alongside NG in the cloud. I certainly can't imagine my world on NG only. Granted I could migrate off Cloud to server but this would be a fairly drastic step would it be driven by Classic…

that would do it. :-) you may wish to extract the solution from your reply, paste it in as an answer and "accept" your own answer. 

@Jan Waldecker, welcome to the Community. Please check your automation rules (project > project settings > automation). You should have something that looks like below Note the image is for cloud so your's will look different but ultimately you should have some rule for 'transition on comment'.

interesting question. I haven't played with it to see. I wonder if, like the stories/tasks, they will disappear after 14d in the DONE status. Will be interesting to see.

LOL i'm so used to the reverse I read incorrectly but yes you can bulk move from any project to another.

No it is not. To the right under Related content you will see that this question has been answered many times now. There are step to move issues from classic to NG involving bulk move. 

@panther-it-solutions, i obfuscated your SEN as this is a public forum and those should be kept private. With that said, I use Cloud so won't be much help to you here. Others may chime in but in the meantime I would recommend you open a ticket w/ Atlassian Support. Note, if you are on a 'starter' license you don't have…

I don’t think you can do this with JQL for labels. With that said, I assume you have a transition to “reopen” an issue? You could consider constructing a JQL of when issues were reopened. Basically you look for issues that were closed and now open. Another consideration is to actually have a “reopened” status which gives…

Another addon to try - Automation for Jira there is also a lite (free) version. 

I don’t believe this is possible at this time. What you would need is SSO and there is an open issue for this JSDCLOUD-630. You should vote and watch that issue if desired. you might also search the Community here for more info and see what others might be doing. In the search box just enter something like “SSO for…

thanks for the response @Jason Wong. For dates on roadmap given this is an entirely new concept in Jira I don't have any historical data. That is, in the classic projects I only use dates on stories/tasks/sub-tasks. Epics are simply containers for my work. An epic certainly spans multiple sprints and also releases. I don't…

ok, hold on a sec. Are you saying that the user can actually access the restricted page or that they simply see the link in the Jira issue and when they click they are directed to some error/access message? You cannot prevent the links from showing up in Jira AFAIK but they should not be able to see the contents of the…

@[deleted], If your permissions are correctly set limiting the page only to you and others can access from Jira then that would IMO be a bug and you should reach out to Atlassian Support. Before doing so, you should ask another user to see if they can access in Confluence directly. If you are admin you could log in as them…

if you don't see it as below then you are not an admin and you will need support from your admin on this.

Checking if NG or Classic - click on project settings and see if "Features" appears in the left sidebar. If so it is NG. If it doesn't show Features the click on the ellipses in the top right and go to Board settings and click on General then capture the screen and share it here.

Users without application access should be listed as Customers in the roles. If you do that they should have the necessary permissions to issue tickets by mail assuming you have enabled email ticketing. You don’t add Customers to users, groups, etc. By chance do you have a JSW instance where you are trying to set those…

you don't want to make a field require if it is shared w/ other projects. What you want to do is to add the field to the screen for the specific project on the desired transition(s) and you can use Validate to 'require' that it is filled in before the transition is allowed.