Jack Brickey Expert

Answers? can you please elaborate on this w/ maybe a link to the specific tool. If it isn't in the Marketplace, then likely the answer is no unless you are up for coding.

Yes. you can go to search issues create the JQL to present the desired issues and then do Bulk update, edit and add the labels.

I have not heard anything to that effect. But then again there isn’t a lot of public communications on the cloud roadmap at a detail level.

LOL.... i totally missed the "project" here and was simply assuming "issues".

thanks. please post end result here.

not sure what you mean by particular category which is important to understand to be able to provide a jql but... <some particular category jql here> AND updated > -5d replace the 5 w/ whatever you consider recent of if you are asking for a "specific date" <some particular category jql here> AND updated = updated >…

Michel, I assume that you were logged in as a "customer" when you performed this test and not a JSD user/admin? Assuming that is the case why don't you reach out to Atlassian Support.

If you are using an NG project epic name isn’t supported. There is an issue open on this I believe.

Reach out to Atlassian Support. 

 What do you mean by the group drop-down list? You can share a filter with the group and that allows them to find the filter by searching for it. If they want it to appear in their list of favorites then they need to favorite it .

 I haven’t had any time to look at this in actuality Harvey. I will try to spend some time over the next few days. I will also reach out to other champions to see if they have any thoughts on this. 

 Other than issue security consider separate projects altogether. The right solution depends on your detailed requirements.

Assuming that the contacts are Jira users, what you might consider is the following: * create a Project role * Go to the Users and roles project admin configuration and add the contacts * In the notifications configure to have the new role notified for Created

This is not possible in Cloud. There are open suggestions and here is one you can vote for - JSDCLOUD-1627

If you want only issues currently assigned to you ... ...AND assignee = currentuser()...

@LarryD, it is currently not supported. You may wish to vote/watch this issue - JSDCLOUD-868

Approvers is for workflows wher you need the request to be approved in order to advance it. Read this article - setting-up-approvals Added participants is associate with “Request participants” field. Customer can add other customers that have permissions in the project. Read this article - adding-request-participants

This is not currently available 

esto no es posible

Customer can access articles that are incorporated under a Knowledge base. No fee for this.

I couldn’t say as I’m just a user like you. I don’t work for Atlassian. That said I feel this issue and the other aforementioned are two of the most often requests I see in the Community so if enough folks vote for them that will help. That said I certainly wouldn’t expect to see anytime soon. 

Ah got it. However the same answer applies unfortunately. There are a few open suggestions on that feature as well so you might want to locate and vote/watch. Here is one - JSDCLOUD-4417

Yes you can open issues by email and receive notifications by email. Obviously the customer can’t go to a single place to view their reported issue and statuses without the portal. P.s. you should use the “reply” button rather than “answer” button to keep the thread clean.

When the customer calls the agent should use the “Raise a Request” link in the project sidebar and In the “raise the request in behalf of” field have them enter the customer. This will ensure the customer is properly notified.

@Alex Rhodes, actually what you are asking I think is to restrict signup by domain. By doing so you can open the SD project to the ‘public’ but restrict the the domains, e.g. xxx@mycompany. com. Unfortunately this feature is still missing. Here is one suggestion open that you may wish to vote for and watch. JSDCLOUD-3669.…

NG projects are part of JSW not JSD. JSD does not support or present project in a NG fashion. They are completely separate. Now you can create linked issues between the two. 

No it can’t do that but I would suggest you use a typing accelerator. Macs have one built in but I use “atext” as an example.

So I’m still confused here. You mention “search for any bugs reported in Jira dashboard”. If by “Dashboard” you mean the screen where you can add gadgets then I don’t understand searching for issues there. If you mean you are searching for issues in the “Search issues” screen that makes more sense. For sure you can add the…

Cole, have you read thru this article as yet? https://confluence.atlassian.com/servicedeskcloud/set-up-a-knowledge-base-957150219.html 

@Zachary Jones, that is not an option in the backlog. There are other solutions discussed in other threads so you might want to search a bit. For example some people create a different Kanban for their “deep backlog”. They use that board as a first filter moving stuff ready to be considered for dev to the other board.