Jack Brickey Expert

Here is what I do. * create a group, e.g. “JSD Observers” * add desired users into group * in the JSD project add browse and if desired comment permissions for the group * In the dashboard share the it with the group

you need to make sure "cancelled" equates to Done in Jira scrum terms. Preferably "Cancelled" should be a "Resolution" value when marking an item as Done and "Done" should be the final status and in the right-most column of your scrum board. By doing this Jira sees these issues as done w/in the sprint and therefore will…

you can't do that. Unless something has changed recently and with Cloud stuff does change frequently. :-)

The transition is being controlled by the Automation function. The Automation has a “run as” feature that allows you to set to a default user or as the user triggering the action. Go to settings > automation find the rule transitioning on comment and check the “run as”.

See if this helps. I think the billing contact may be able to change technical contact but not sure. If you have issues contact Atlassian Support directly.

There isn’t a configuration option for this AFAIK. It would need to be defined in the search and the filter saved.

Have you looked at Time to resolution gadget available to the dashboard? It doesn’t show you TTR on an individual issue basis but give you a running average. You can create a filter using “flagged =“ and apply to this gadget.

Interesting. I found a thread that might be a consideration for you. It deals with removing a field from the search function. However, that might not be desirable and it may not work. My thought is that you could remove unnecessary “...status”. In that post the suggestion is “You could remove the searcher from the field…

In list view search, Columns has two templates: My Defaults and System. The later is only accessible if you are an admin. As a user you can define what columns you want to see displayed for any search you do. you cannot specify columns in the JQL search itself. I don’t know what you mean by “search enough to get to status”.

I’m wondering if you have any addons that might be causing this? Something like JETI or similar email handler. If not I would suggest you reach out to Atlassian Support.

this is odd. have you checked the format/content of the template email response? Go to project > settings > Customer Notifications and click the edit button for the email event associated w/ what you are seeing. I wonder what is in there? maybe a screenshot would help. I'm suspicious that someone has attempted to configure…

note: if you are wanting to change the terminology of the priority field itself you can do this BUT be aware that it is a system field and ALL project in your instance will change.

no. if you wish to make use of a knowledge base (Confluence) for your customers they can view these from the portal w/o any license.

There is no way to change the location. That said the new Issue view make it more prominent and locked.

If you leave the “customer users” outside of any organization, I.e. at the root Customer level you can achieve this. Obviously they don’t show in their respective organization levels but your key requirements are met.

Is this by chance a Next-gen project? The reason I ask is that Epic Name doesn’t apply (currently) to NG projects.

By chance are you on Cloud and using a next-gen project? If so you need to enable Reports under settings > features. 

Have you seen this document- set-up-a-knowledge-base

@Troy Center , for NG projects Done items will age off the board after 14d. Definitely do not delete the issues that would yield undesirable results.

JSD provides a basic satisfaction survey. Once an issue is resolved it sends an email to the reporter and they can click 1-5 stars and if desired can leave comment. there are a number of addon apps you might look at as well for more feature rich surveys - Marketplace

Hi @Addactis Support&Operations , a Customer visiting th portal can certainly find and view KB articles without creating an issue. That is one of the benefits and desirable use cases. Note, you mention being able to navigate Confluence. To be clear the Customer will not have direct application access to Confluence but can…

that is an absolute mind-boggling backlog. For sure a board would become unmanageable if it could load that many. Without understanding the reason for this it is hard to offer a suggestion w/ much meaning. However, some random thoughts... * break your one board into many boards that focus on smaller components of work.…

I note you are on cloud and AFAIK this cannot be done on cloud. You can read a couple of thread discussing this that are listed just to the right under "Related content". There is a KB of how do do this in Server but you don't have the same access in cloud.…

there is no way to do this at least natively. Maybe an addon app (Scriptrunner, Power Scripts, etc.) could accomplish but I am not personally familiar w/ doing so.

Responses only? You can not enable email ticketing all together for a project.

Correct. In the former case they are an agent and paid license. The later an unpaid customer license. I don’t know of a way to make RO “customer”, is that what you are attempting?

You only get one “help center” portal but what your customers see when they go to that portal depends on what you allow them to see, i.e. each project has its own permission scheme. 

go to the Board Settings and check the share permissions. If the sharing looks ok there then check the permissions for the project(s) involved in the board.

can you try to search for issues using this... "Story point estimate" > 40

@Jakub Hanak , I think the underlying question is what defines "user". If you work for the author (Snapbytes) it would be good if you could define "user" in this context. Can we assume that if "user" != agent then "user" = agents + customers?