Jack Brickey Expert

I assume simply removing the generic event from the transition in the workflow is not desired?

Every automation rule is executed by some defined user. If you wish to change this edit the automation rule, click on the cog and change the “run rule as”.

@[deleted] , first, as this is a public forum you may wish to redact the email and username. I use O365 and the last two parameters are: outlook.office365.com, 993 and it works fine. Did you Check-out the troubleshooting docs?

@Alexey Matveev , curious, would that code allow a user without project permissions to create a project? If so would that not be a ‘security’ hole?

I like option 1. I had forgotten about this recent announcement and really need to investigate all of the benefits. 

@Michael.Collison , if you perform the export and use “all fields” option the comments are included. Unsure about filtering out internal I don’t believe that is possible.

This seems to be a popular topic tonight. Here is another thread on the same subject. See if it helps. duplicate-tickets

From what I am reading 1 and 2 in you original post are fine but 3 is what resulted in dup. The reason is that Jason replied to Vivian’s email and did a reply all. If Jason’s intent was to add a comment to CAR-1254 he should reply to the JSD notification of CAR-1254 being created.

I haven’t played with it in awhile but I believe the OOTB JSD Automation falls short of fulfilling this requirement. I use Automation for Jira which could work and there are certainly other addons.

Maybe easybi for cloud?

in order to avoid creating a duplicate ticket any reply must be a reply to the email from JSD. The email hitting JSD must contain the issue key and necessary header data. Otherwise it is seen as a new issue. example: bad... * jack sends email to JSD to report an issue and he Ccs Sally * Sally replies to all on Jack’s email…

I agree that JSD would be my first choice especially if you already have it deployed.

sub-task are not yet available. the current public roadmap say... Looking for a way to break your work down into manageable chunks and get visibility on how these granular pieces of work are progressing? We've got you covered. Sub-tasks are coming soon!

@srikrishnap , I'm confused by your follow up question. You don't need an addon to add projects you just need permissions to do so. Speak to your admin about getting the necessary permissions. Even if there was an addon for this (doubtful) it would require appropriate permissions otherwise it would violate the Jira…

you would need an addon for that. I would recommend you visit the Marketplace. There are a few that I could suggest: Automation for Jira, Scriptrunner, Power Scripts but there are different ways to do this so other addons might work better.

if you are in cloud and using "the old issue view" click on Work log and then the pencil for the entry you wish to change. Example below. I think server is the same or should be close. for cloud new issue view I have not tried as yet may/may not be readily available so switch to old view and update.

If I understand your request you will need different projects but you seem to imply that is not an option?

If you don’t need it to be dynamic then just add a quick filter. You can edit the quick filter as needed with time. The quick filter could be done directly with the issue ID or you could use labels. The later would allow the individual to manage what is shown on the board themselves without editing the quick filter by…

Two custom fields of type number - Planned Cost, Current Cost optionally make planned cost restricted so it cannot be changed by just anyone.

If you only want idea issuetype then change your main board filter to be something like... project = xxx AND issuetype = idea

What defines when to use blue/red? Is the survey presented to the customer via a link in a comment? What I am wondering is if you can add use automation to add a comment when the issue is transitioned to a specific status. If you use a custom field or maybe component to designate blue/red link. This is where I would start…

I have not done for OPS but have for JSW it should be the same. * in JSD create the automation to close linked issue. Also add a comment action if you like. * when you want to create a ops issue use Create linked issue * when ops issue closes then the JSD issue will close.

If the two issue are linked then you can use automation to close/comment the JSD issue.

I don’t believe it is a bug personally. While I can understand why getting rid of organizations would prevent the notifications I believe it simply changes the problem domain. What I can say is that I do not experience the issue of broadcast notifications when using organizations and my suspicion is something isn’t…

@Kristian Zembic , I think you are missing the idea of Organization. For sure you don’t have to use Organizations at all and as you said you can simply have each customer at the root level of the Customers view. However, Organization has a unique set of rules that allow you to have multiple clients within the same JSD…

@Rodrigo_Silveira , I moved this post to the "Jira discussion" collection as it appears to be more of a discussion than a question. The body of your post captures the answer to the title. Basically, the folks that monitor the Community forum are primarily users such as yourself so the really can't answer the priority of…

scratching my head. if it is empty then it tells me you have not defined any approvers. If you go ahead and add in the approvers does it not work?

you need to define "done". Is done the ending status? If so and you have multiple projects then you will want to ensure you include all of the final statuses, e.g. DONE, CLOSED, RESOLVED. So look at each project and determine this then add to your JQL as ...status in (done, closed, resolved...). Often "done" means that the…

I thought they were in the order of creation. So let's say you have 6 projects 1 2 3 4 5 6 if you shrink your window to where it is a single column... 1 2 3 4 5 6 If you are seeing the order change then I wonder if it is by popularity but I have not tried to validate.

Have you looked at the board share permissions? Be sure that you are sharing with the group that the JSD user is in and not only the Jira SW user group. Board settongs General, share