Jack Brickey Expert

* the KB search is simply a search bar. you type words and it finds articles that match. so if you include the "components" verbiage in the article and the user knows to type in those words then it would find, but there is no ability to select components in a dropdown. you might check the Marketplace to see if there is…

I would suggest reaching out to EazyBI support. I have added the product tag here in case they are monitoring the community for product questions.

i do not see that happening. Maybe in time (many years) data center replaces server so we end with two solutions instead of three. There are simply too many customers and use cases for server solution.

I have 'closed' this thread to new replies as it is quite dated and we have an accepted answer to the original question. Please feel free to open a new question should this be desired.

awesome! +++

what I do is to create a "My Activities" dashboard that makes use of filters that incorporate the "currentuser" function. The dashboard and filters are shared w/ everyone. In this manner whoever logs in will see only their work and can work off of that board. The only downside is there is no drag/drop feature as there is…

Understand but FWIW, managing users is not a good reason to make someone a system admin. That is but one small component of what an admin can do. However, lets but my opinions to the side here. :-) Yes you can certainly create groups and you can certain create project admins for each group or rather for the projects that…

Hi Steph, for #1 this is true statement/warning. The key here is that you can only change the Request type to one that is available w/in the existing Issuetype. Hope that makes sense. For #2, this is a true error, do you have the alias email listed as a Customer?

Ok so where are you struggling w/ this. You can do this in many views simply by clicking a the status button or transition button. unsure what your view looks like but here is one of mine... you just need to know what your workflow looks like and the transition name to the "Waiting for customer" status.

that would work as long as the 3 do not need system admin rights. TBH, 5 system admins seems way too many as it raises the risk of messing something up.

there is nothing built in that allows you to expose via browser. Consider an addon or consider doing reports in Confluence and exporting to pdf and emailing.

@J van Leeuwen , thanks for this info. I'm wondering if this is detailed in Atlassian documentation and if not I wonder if maybe turning this into an article in the Community would be a good idea?

correct

that is some workflow for sure. :-) So your Done column is composed of Resolved and Closed statuses. I cannot tell from the diagram where the transitions to these two statuses are tied to but they do not have an "All" transition if that is what you intended. My next question is - for the error condition what is the 'from'…

If the other 3 are "project admins" it is easy enough as "project admins" only have administration over specific project(s). If they are Jira/System admins you cannot limit their access. see if this article helps - permissions-overview

@Huseyin , what do you mean? Are you saying you want an easier way to transition an issue than clicking a button? Or are you asking how to rename “waiting for support” to “waiting for customer”. The later would not make sense I expect.

Likely you want Components. Stories are like tasks which are relatively short efforts with a beginning and an end. Components allow you to bucketize your project into, well components. As an example you might have a project that equates to an application product with components: UI, Backend, DB, Forms, Services, API, etc.…

correct. The agent should use "raise a request" link in the sidebar which gives them a 'portal' view where they can select "Raise the request on behalf of" and enter the customer. There are certain things that are important to have in place to ensure the customer gets notified, for example the Request Type that is not set…

don't be concerned w/ this happening and certainly not at the expense of making the right project template decision now. If NG ever replaces classic it will be a long time away AND Atlassian will have to provide a clean migration process for the classic or simply allow them to live on.

Are you on server or cloud? I am on cloud and have all three options. Do you have an email channel configured? If not then it may not show.

First - bad idea to delete but that is just an experienced opinion. :-) Second - it is odd that you cannot delete if you are indeed a jira admin. go to the project > project settings > permissions and look at the Delete permission to ensure the permissions include your role.

What I do is I have a KB-Sandbox space where are articles are drafted. Once approved they are moved into KB. You can control who has write permission into the KB space.

create a jql that meets your needs and then export. if you are going to do this monthly then add a subscription to the filter. example: JQL filter: "Resolved This Month" = project in (A, B, C) AND resolutiondate > startOfMonth() set up a subscription to run at the end of each month. Note some of the fields you want might…

there is not means to auto-deactivate users. it is a manual Jira admin function. depending on your "time constraint" requirements maybe you could create a JQL filter and subscription that could convey the list of users that need to be deactivated so that the admin would get an email as a reminder w/ list of names.

it seems that you or someone created a custom field named Epic. go to project > project settings > issue types > actions > edit issue types and in the left column "issue types for current scheme" you should see two Epic issue types. You need to find the one that is custom and drag it to the right column and save it.…

NMI...can you post your workflow and your Column config under board settings?

So I think there are two requirements here you are asking about: * approvals w/in Jira (not JSD) * attaching large-ish documents Answers: * you can either do this via a nice addon that handles approvals in a nice manner or you could create approval groups and restrict transition permissions to those groups w/in the…

I'm still confused. It sounds like you want the version to be "released" when you transition an issue to done. if that is what you mean then that means a release is limited to one issue, i.e. issue:release is a 1:1 relationship. Regardless, AFAIK there is no way to automate the Release function. It is either done on a…

what do you mean "release fixversion". Do you mean you want to automatically set the Fix Version when moving to done? or are you saying you want to require the user to enter the fix version when resolving the issue? * In the first case you would want to have a custom field where you would place say the "Target Version".…

* click on ellipses * board settings * card layout * under active sprints click the add button. note: if you already have 3 fields added you will need to remove one as there is a limit of 3 * choose Original estimate if you desire to see that. note: Remaining time estimate is already there by default in the little badge…