Jack Brickey Expert

sure there are a number of ways to do this. here are a few and my recommendation: * Use labels (not my favorite) * Use a custom field (good for some situations) * Use Components (i like this best as it allows me to control things better and I can set the default assignee based upon the component chosen)

"Epic Name" belongs to the Epic issuetype only. What you can do, as I showed above, is to include the "Epic Link" and I expect that would meet the requirment. The "Epic Link" is not just some url it conveys in words what the epic is. likely you already are familar but this is an interesting tutorial on Epics 

ok well on the surface this sounds strange but it depends on how your "customers" are truly defined. Are they Portal only or are they actually Jira users? The first thing I would check is to go to the admin section > user management and check to see if your "customers" are listed under User management and not simply Portal…

I have cleared it. the spam filter sometimes makes mistakes.

not yet. here is the public roadmap

you are looking in the wrong place. admin > system > incoming is NOT for setting up email channel for JSD project. Rather go to project > project settings > email requests. here is a document to reference

Barry, i'm not following completely. Let me try to assist further w/ some examples, etc. * When you are in the detailed issue view you will see and can access the parent (Epic in this example) at the top. Granted this isn't the Epic Name but it does provide quick access to the Epic. Using your screenshot above... * In my…

Customer do not appear in the "Watcher" list. Rather they appear in the "Request Participant" list. Which customers appear in that field is driven by the Customers defined in the project. Now if you are seeing customers in the Watcher list then I'm guessing that either you have defined your customers as Agents (yikes) or…

There are lots of reasons to use different boards but most of those reasons are associated w/ the following 'answer'... When the teams that use the boards want/need something different than what is offered in the current board. With that general statement made here are some examples. * One team plans to Scrum and others…

I wonder if your colleagues are referring to the scenario outlined here? I would suggest you set up your SD and test them out against your requirements.

There isn’t a way to do this for customers OOTB. I seem to recall there is an open suggestion for this.

I would (and do) use an automation/scripting addon to automate the process. However, as you mentioned you could simply create a filter with subscription that runs daily and is sent to someone that then performs a bulk update. 

So when you export a filtered list you have an option to export current or all fields. Correct? Are you saying that if you export all fields you don’t see all? If so, which field are missing ? On the other hand if you wish to limit the fields are exported and simply change the columns that are displayed.

These are calculated fields within Jira. You can use excel to calculate them. I also believe there are addons that can help with this. If interested you can check the Marketplace.

Each SD project has its own email channel so that issues can be created in the appropriate project. For example: sdA@mycompany.com - creates issue in SD A sdB@mycompany.com - creates issue in SD B I'm not exactly sure what your issue or question is. What problem are you running into? SD A doesn’t have to be open to public…

@ronak patel , yes restoring to an older backup will for sure result in loss of any changes since the backup was performed. That is the nature of a backup/restore. do you have a question associated with this that you need help with?

This is a duplicate question. let’s use the original for answers.

Do you mean the Epic Link? The new issue view is a bit of a challenge for sure. Go to project settings > issue layout. Edit the layout for the issuetype in question, it appears to be Task here. Check for available fields and drag over.

The new SEN simply replaces the old.

yes. just create a new board. You can save the location as your profile. * magnifying glass * at the bottom of sidebar - advanced search > boards * create board * kanban > from saved filter * name it, enter the filter, location = your profile under "Personal" at the bottom

Correct that is not available. What I do to is to leverage the Created vs. Resolved gadget, set my days previous to say 120 and select the period to be Quarterly.

glad to help Sai. best of luck getting this working.

This cannot be changed. The customer would need to click on "Requests" to get the list view.

why do you want to delete them? this can cause issues w/ the DB. Inactive users don't count toward licensing and you can filter them out when searching the users. If you want to perform some bulk delete you would need to reach out to Atlassian support given you are on cloud.

and what do you see if you click on "First release!" in the first image?

so that is what i thought you meant. That is a filtered list view. clicking on a specific issue will not take you there but, as you found, the detailed view. Now you can always get to the list view(s) via the project sidebar links. 

ticket list page? can you explain or add a image of what you mean? If you click on the link of the issue create it takes you to detailed issue view. That won't change. But not sure I understand what you are asking for here.

please provide a snapshot. They should be listed once you click on the actual version under Releases page. They are not shown at the top level.

print from where? Are you trying to print the detailed issue view? In Cloud: old view click on the print/export icon (open box w/ down arrow), new view the capability is missing you would have to rely on your browser's print solution. Are you trying to print the epic as a card on a board? In Cloud you click on the ellipses…

yep... * create a filter that includes desired project * create a kanban board using the filter * share the board w/ VP