Jack Brickey Expert

you might have a look at this open suggestion and related ones and vote/watch - JSDSERVER-5463

You first statement is incorrect. Tasks can have sub-tasks.

LOL! yes sorry. a paperclip would be attachment. it was early and i was having my first cup or joe. ;-)

click on the paperclip just under the word "Creator" in your first image.

you might be running into the "business project" limitation. If your private project is a Business project then you must choose "Location" to be your profile rather than the project. This places the board associated w/ you profile rather than your project itself. You can then use "Add item" on the project sidebar to add a…

if i'm understanding you here this is how NG works. Epics are used w/in the Roadmap but underlying child issues don't display. On the board the Epic isn't displayed but you can filter by Epic.

i don't use WTC but I expect it is not an available options because Organization isn't an actual field. Many of us have wanted to use Organization in various dashboard gadgets to no avail. Maybe others that use WTC can confirm/refute this. I would also consider reaching out to BrizoIT Support to inquire.

not OOTB but you can check out an addon like JEMH.

I suggest you contact Atlassian Support. It should work fine.

One idea to look at... is it possible that someone has created an independent (outside of the project) scrum board that uses a filter that includes the two projects and you are using that board to control the sprint?

For JSD you do not use the mail handler as you have defined. You should use the following project > project settings > email requests the other thing to note is that for replies to result in comments and not new tickets the reply needs to be against the email from JSD not the one that is sent from originator, e.g. might…

Yes for sure. 

there isn't a native JQL function for this. There are a number of addons that will allow you to do so however - check the Marketplace

it has to run as some user. if you have a system user (provided by addons often) then you could consider that. Or you could create an automation user and choose that but of course that is a monthly license. :-( I really wish there was a default automation user that you could use but alas.

I dont know what MITS is but this is a public forum so likely not good to provide your login id. i have removed.

there is a good thread that provides answers for this already. It is in the "Related content" in the righthand sidebar - Bulk-User-Deactivation-for-Jira-CLOUD!

yes. your admin would need to give you permissions to do this.

@Tim Dunn , if you add a multi-line text field it should end up in the Description area by default. Have you tried and is this not happening?

I don’t have any experience with the addon but here is one you might wish to take a look at. excel-like-issue-editor-for-jira

confused. what do you mean by "capture" the assignee? 

You might look at an addon like Automation for Jira. With this you could copy the status of the linked issue into a custom field (linked issue status) of the JSD issue. At least I believe you can accomplish this. Other addon options include Scriptrunner and Power Scripts.

hold on a second.... You should definitely use a unique email for creating issues per project. However, the notifications can, and generally do, come from a single email address. example: project 1 - email requests via proj1@urcompany.com project 2 - email requests via proj2@urcompany.com notifications from both projects…

please check your Automations. I suspect the automations are set to "run as" your userid. project settings > automation look at the top and you will see an icon that looks like two sliding bars...click and check if that might be the culprit.

project = ABC AND "Epic Link" is EMPTY

Groups is a Jira feature that allows you to create an alias to represent a group of Jira users. If you are an admin... * click on the icon in the top left * click on Jira settings in the side bar * click on User management in side bar * click on Groups here you can create a group and add members to the group I am not…

OOTB Options: * create a status that the agent would transition his/her issues into when on PTO, e.g. PTO. Then create a queue for PTO and instruct your available agents to monitor and work. Of course on return the agent should move back to In Progress. * create a queue for unassigned and have the agents move any issues in…

not from Basic view but you can from Advanced... issue = ABC-123 of course just using the search (magnifying glass) field is quicker.

it sounds like maybe you are saying that when someone replies to an email another ticket is created rather than a comment being added? If also seems that this is a Service Desk question rather than a Jira Software question? If so, maybe the following will help you? If a customer creates a ticket by email and they happen to…

I would create the following filter using the currentuser()... assignee = currentuser() now if you also want to include issue they might be watching... assignee = currentuser() OR watcher = currentuser and if you don't want the resolved then... (assignee = currentuser() OR watcher = currentuser) AND resolution is EMPTY…

I think the answer will depend on your requirements. You might want to look at an addon like Insight.