Jack Brickey Expert

Atlassian isn't using JSD for their support channel currently. With that said, you can still add a custom field of type single select and replicate the behavior you mention. Just create the field, add in the desired values, expose to the create screen, edit the fields for each request type and add the field. Make it…

what fields? Some 'fields' are actually calculated and don't import. Also I assume you are using "export all fields" option?

@jv_sogorb , i was chatting w/ a friend at Atlassian and he wondered if maybe this project was in fact a SW project and not a JSD project. The fact that you posted in Jira collection and not JSD collection makes me wonder the same thing. Can you inspect this hypothesis?

The way you have this configured seems flawed in that the first status is Waiting for support and you want it to stop on this same status. So it starts on create but in effect it is actually starting right after it gets into that status so it misses the status transition I think. Typically Time to first response looks…

are you asking how to "delete" multiple projects? If so, I would not recommend deleting projects as once they are gone there is no getting them back short of restoring to an old backup if you even have one. That said, there is not way OOTB to bulk-delete projects.

be sure done issue are in the far right column and the Resolution is set.

so I checked two instances (my production and a test instance I have) and both are different from yours. So this leads me to believe that all three instances are different. One of the hazards of Cloud. In both of my instances I am still seeing Create linked issue. You may wish to reach out to Atlassian Support. I would be…

are you on cloud or server? in my cloud instance i still am seeing "new version" under the Release button.

custom fields have to be added to the relevant screens. project > project settings > screens, find your screen, edit and add your fields

there is currently no control over the aging. I expect and believe it is being actively considered but I don't have definitive insight on this.

can you share the template you used for this new project? can you share a screenshot of the 'more' options in the old issue view?

are the issues not displaying in a Done status? Done issues will age off the board. Otherwise your board would become lopsided on the Done column in time.

Happy Birthday Karen!! I hit that magic mark last year. What a ride life has been in 60 years. Full of ups and downs and sorry you are hitting one of the downs currently. Here are some additional adages... * Things happen for a reason - this is my favorite and something I have always believed in and has helped me "climb…

That is certainly odd and new. I know that the feature is sadly missing from the new Issue view and I have provided feedback on this. However all of my existing SD projects have this capability in the old issue view with one exception. That exception is a test Next-gen SD project I created. Is it possible that the new…

Customers are free in JSD.

I assume the user is a Customer in the project? I assume the user is trying to view the issue via the portal? I assume that if that same user goes to the portal and creates an issue they can view the issue they created? can you confirm all the above are accurate? Does this happen with all customers?

You would need an addon for this. As you have found the “~” does not apply to Epic Link.

OOTB you could consider having more than on approver at all times and an understanding in the team that one of them is always the primary except when on vacation. And of course your agents can bypass the approval if the WF is configured to allow. You might have a look at an addon…

First, I would recommend avoid mapping story points to hours. The purpose of SP is to decouple from time. Rather, SP are a relative measure of complexity. As a simple example, low complexity might be 5 SP, medium 10, high 20, very high 30. That aside, if you don’t want to use Original Estimate please check your board…

Is it possible that you have a custom field called Status independent of the system default field?

When you use “raise a request” and it prompts for the customer enter their email. It will prompt you to create the new customer which will now be the Reporter and they will receive all notifications as a customer.

Sure but you won’t be able to make them the reporter. 

You can add the following to your filter(s) ...AND createddate >= 2019-06-01

what do you mean by "starting from..."? Do you want issue created on or after June 1 or something else?

:-( deleting projects hurts

You might consider looking at this addon. While I do not have personal experience w/ it I have heard good things. I do not know if it support NG projects however. Deep Clone for Jira

if the project has been deleted you will not find it as it is gone. It may have been 'archived' by changing the permissions so that no one except the Jira admin can see it. If you are an admin you should be able to see under projects. If you are not an admin speak to him/her.

question: what does "this week" and "next two weeks" mean? I assume you are wanting to look at what is due, i.e. the Due Date field. Assuming so... This week - duedate >= startOfWeek() and duedate <= endOfWeek() Next 2 weeks - duedate > endOfWeek() and duedate < endOfWeek(1) on this last one i'm assuming you want to see…

@Javier Carrasco , so you are mixing Jira w/ JSD. First you have posted this in the Jira Community collection but you are working w/ JSD. I will move the post to JSD. Second you are using the email channel configuration for JSW projects not JSD. To set up a channel for your JSD project please go to project > Project…

see if this works for you "Story Points" is empty