Jack Brickey Expert

Next-gen doe st currently support voting. The page you referenced is for server which doesn’t support next-gen. Voting is supported for classic projects.

If you are on server there is the ability to use “canned responses”, see documentation here - editing-and-collaborating-on-issues. I thought this was also in Cloud but didn’t immediately find it in my instance. There is also an addon for this - canned-responses-pro-for-jira

There are addons that provide a means of logging work via a start/stop button e.g. automated-log-work-for-jira. I recall too seeing a free browser plugin out there but can’t recall the name at the moment.

There should be an add “parent”.

No. Mentions and time logging are entirely separate.

This is not possible OOTB. You might explore addons e.g. JETI or similar.

Other than the obvious things nothing. The customer won’t be able to use email to create issues or update via email. They will have to use the portal.

You will need to provide more info. I don’t understand hat question you have?

It depends on a number of factors. Do you see Board setting in the upper right corner of your board? If so select and go into General and edit the board filter. If not let me know what you do see. A screen shot would be great. 

 Unfortunately the columns are not configurable 

thanks for the pic. While I am not sure about this I am certainly wondering if something has changed w/ recent updates of cloud instances. There seems to be a number of odd issues popping up recently. My initial reaction would be this is something to do w/ configuration since it appears to only be one user but maybe not.…

As you have found you can’t select the range. One idea that pops to mind, but not where I can confirm, is to create a filter that has the custom range and the associate to the gadget. LMK if that works. 😉

You cannot change this for actions excited by Automation for Jira user.

Try looking here - Atlassian Partners

I would be interested in a screenshot of what she is seeing.

John, Do you mean Order by rank asc?

I wish I had a solution for that but don’t. It might be possible to script this using an addon but I don’t have any experience with doing so. Possibly creating projects using a template.

Here is something to try... for all of your JSD projects use the Category field and add a category such as “JSD”. Then use Category JQL function e.g. category = JSD

Do you have a transition screen and does that screen include Comment? Can you provide a screenshot of your validation screen?

one of my favorite topics to be sure! I love firing up my Big Green Egg on the weekends and cooking a brisket or pork shoulder for 14-16hrs. My doorbell seems to ring more often during those long smokes. Neighbors just checking in to see if there is anything they can help me with. ;-)

hi Claudia i'm not sure what exactly your question is here. Are you wanting to export data into say a CSV file for some purpose and include the logged time or something else?

I wanted to chime in here as well. I do not use the API so wasn't in a position to check in my instance but I did reach out to other folks in the Community and they were not experiencing this issue.

+++ for the more details to lead users into forming better questions. fingers crossed!

there is a Requestor and a Reporter that should meet your needs. We use the two in the event the agent opens an issue on behalf of a customer. the agent is the Reporter and the customer is the Requestor.

When you combine the instances ultimately you will have a superset of all products and addons. Of course that is assuming what you will want. Now, no users from the instance without JSD will have access to JSDby default unless you configure such. For example if you want them to be agents in an existing JSD project then you…

This is not possible at least OOTB. 

and be careful about deleting issues vs. just closing. once they are gone they can't be recovered unless you have a backup and end up doing a full restore.

so you are on Server version it appears. I think that Nic's response is in fact the cause so suggest you follow his recommendations.

you can accomplish this via automation in conjunction w/ SLAs. you can set up two escalation SLAs, one at 30m and one at 48m. then you can setup two automations one that fires if the 30m SLA breaches and one that fires at the 48m SLA breach. You can reassign, alert or whatever you wish to do w/in the scope of available…

If you are using a classic template then go to board settings > columns and remove from there. If you are on Next-gen (cloud only) then you can click the “x” in top right of column.