Jack Brickey Expert

Remove her from the site admin group(s) then deactivate.

Here is an article that should help - migrate-between-next-gen-and-classic-projects

@Jordan_Janis , ok...should be back up now.

Hi Jordan. This continues to be a problem in my experience. :-( It seems to break every now and again, I report it and it gets fixed only to break again. Unsure what is going on but I will report it again thru my connections. Hang in there...

First I want to ensure you are not using JSD as it has built in automation though somewhat limited. As for a recommendation the ones I’m most familiar with are Automation for Jira, Scriptrunner and Power Scripts in that order but all are very good. I personally use the first currently. Scriptrunner and PS seem to be more…

You could consider using the 2 dimensional gadget and use location for one of the axis.

What might help here is to see two screen shots: one of the associated workflow and one of the current ‘buttons”. Note “buttons” have been replaced with a drop down for transition in the new issue view. It would be interesting to see what you observe in both old and new issue view.

Duplicate question 

That is odd. Can you share screenshots of what you are experiencing that might provide a clue?

For an employee that leave you simply deactivate them under Jira settings > user management For an active user if you want to remove their admin access you remove them the associated group access. Again under Jira settings > user management > groups.

The only suggestion I would have for you is to have all request types under one project and place all customer under that project and NO customers under all other projects. Then use automation addon to Create a linked issue to the appropriate project and also to update the original issue as the linked issue is updated.…

No solution OOTB. You might investigate addons like JETI or other email handlers.

If the CC users replies to the first email sent in by a customer (the “from”) then a different issue is indeed created. If the CC user replies to the response from Jira that includes the issue key in the subject (and meta data) then the response will be a comment on the original issue.

This is not possible. 

You can either manual add them assuming you have their emails or you can choose the “anyone can send a request without logging in” under customer permissions. The later will result in that project being public thus showing in the Help Center for all to see.

I suspect you are working with either a business project or NG. Assuming this is the case, when you create the board you will want to choose your profile for “Location” rather than the project. Once you create the board add a link to the projects sidebar usin “Add item”.

Not directly. You can accomplish in two steps: clone and then Move to another project. 

I’m not following you here. I assume the use case is that he has some email in his inbox that he wishes to turn into an issue in Jira. And he wants those issues assigned to him? assuming I have it right I would suggest looking at and automation addon, e,g, Automation for Jira, Scriptrunner or similar. When an Issues is…

What appears is the Kanban column if there is more than a single status mapped to the column is not the transition name but the actual status name. However, this only appears if there is more than one status in order to distinguish between them.

I believe that is an artifact of how it works. When a person is added to the org they only see those shared issues from that point forward not historic issues. I have meant to research this very fact to better understand it but just haven’t had the opportunity.

Why not use swim lanes by Epic alone. How does label fit in here?

i have not seen this though i don't do every 15m subs either. I would suggest deleting and re-adding the subscription.

you can only have a single user in the "Assignee" field. You could consider creating a secondary user picker field for this but it won't have the same behavior as the system Assignee field. You could certainly do a JQL that would show both. For example... Assignee = jack OR Secondary-Assignee = jack sorting by due date is…

if the emails are not processed they stay in the inbox. once JSD is back online they should be processed. I would certainly test that out to ensure it is behaving as designed.

please update here once resolved.

You would want to look at an addon like Automation for Jira, Scriptrunner, Power Scripts, etc.

this seems odd. are you sure that the first choice is not already 'chosen' i.e. does it look like this... please share a screenshot if this does not help

if you believe there is a product bug you should contact Atlassian Support.

I realize this isn't the answer you are probably looking for but the "best workflow" is the one that works for you and your team. The one thing I will say is the the best ones are those that are kept as simple as possible and still meet your needs. Extra statuses and complex transitions just slow down your team. So a To Do…

to some degree this is subjective IMO and speaking of my opinion here is more... I use a combination of Tasks w/ Sub-tasks, Tasks only and Tasks w/ checklists. * Tasks only - used when they are self-contained work items that do not rely on other activities to be considered complete. * Task and sub-tasks - when the things…