Jack Brickey Expert

customer notifications are configured per project individually. What variables are at your disposal via the dropdown? Here is what I see in my Cloud instance. 

i don't understand Kanban boards appearing in dashboards. I have never seen a kanban gadget. maybe an addon? In any event, I would check the shares for the filters associated w/ these gadgets.

community? Did you verify that the individual(s) were part of the project? What permissions do they have? Do they appear in the Assignee dropdown?

by mentioning her she should get an email and may respond. but i doubt that will be faster TBH.

if the user is not part of the project then their name cannot be mentioned. but i'm a bit perplexed by the random characters comment here.

yes. go to project settings > customer notifications > public comment added and edit that notification. you can insert a variable e.g. ${event.user.name} commented: ${comment}

also, make sure that the "Issuetype" is indeed associated w/ the approval WF.

I suspect you are on a business or similar project not a software project. This is per design unfortunately. So you have to select your location (profile) and share the board w/ "any logged in user" or some group as desired. You can then add a shortcut to your project page via "Add item" in the sidebar.

@Sarah Sherer , your screenshots are not showing up FWIW. Maybe a cut & paste issue vs. uploading? Can you tell me if you are on Cloud or Server please? To get to the system addons you should be able to select the type as below. If you are on server please reference this article. It may be related.

This is not possible. Generally I use the Resolution filed for something like Rejected vs. a status. Regardless, in either case it should be shown as done since the issue is considered complete.

Hi Colm and welcome to the Community. If it is failing due to required field then you need to add this filed to the create screen for the sub task. Go to project settings > screens > find the one associated with sub-task an click the pencil (edit) then click on the screen name. Make sure the field is on the screen or add.

Cool! I didn’t see in mine but it could be my instance hasn’t been updated or it may only be available on more newly created projects. 

No not suggesting that. So that I am clear here, you had issues in Blocked status. Was this status mapped to the left-most column prior to enabling backlog or some other column? It would help to know you column confit before and after. Regardless, the way it should work is that any issue appearing in the left most column…

This is frequently asked in the Community. Here is an article that might help. I encourage you to search the Community for similar discussions and review a few to see what fits your needs. 

@Sarah Sherer , can you please check your system addons and follow this article to see if by change Jira Macros is not enabled?

there is a default system filter called My Open Issues. You cannot edit/remove. Not sure if that is what you are facing or not.

Hi Luis, first I would suggest that moving the issues out of JSD to another project is not the best approach. The reason for this is that the reporter will lose sight of the issue. Consider the approach many of us use. When a ticket comes in that needs to be supported/resolved by another team under a different project then…

so my investigation lends me to believe it isn't a permissions thing. How about trying the direct insert method. while editing the page and enter "{" and start typing "sprint". I expect it won't work but maybe that will give you something to try while I look at my addon list. Ultimately, I suspect you are going to need to…

Here is my starter kit for new users... * Plan on adding one or more automation addons, e.g. Automation for Jira, Scriptrunner, Power Scripts, etc. You can really extend JSW and JSD to the next level with these. Examples: create recurring activities on a schedule, use Epics to create common tasks to maintain process…

what doesn't show? do you see "other macros" in the "+" drop down? if you do what do you see when you select it?

screenshot? when you click the "other macros" you should see something like below. for the sake of this discussion it is shown w/ "sprint" entered in the search. Wonder if this is a permissions thing.

You need to add the issue type to the project. project settings > issue types, click Actions and edit issue types drag the issue type from the right to the left. Note this is for cloud, if on server your mileage may vary.

can you share screenshot? Are you on cloud or server? On cloud I have not had to install anything. I do note there is a system addon called Advanced Macros but can't say if that is required w/o researching.

are you on Cloud? if so please see this article and related articles mentioned there. You might consider embedding a widget into one of your existing company webpages as well.

if you have a different notification scheme for sub-tasks then that could be the issue. check that the same notification scheme is set for all issuetypes unless there is a reason not to do so.

when you enable the backlog it moves all issues in the left-most column (status) to the Backlog board regardless of swimlanes. Think of it as the columns take precedence over the rows. What you should do is to create a quick filter for all issues w/ "highest" priority (assume that is what defines your expedited). Then use…

try the ellipses in upper right of Email request screen.

my first guess would be associated w/ an addon. either by design or a bug associated w/ compatibility issue. but just a guess. Any recent updates in Jira or addons?

I would recommend contact Atlassian Support and posting results here. 

If you wish them to be a "Watcher" they mush have an account. If you simply wish to send them an email w/ some subject/body then look toward an addon, e.g. Automation for Jira or similar.