Jack Brickey Expert

If the file isn’t visible why do you think it is there? If you can see the attachment you should be able to click and delete.

If this is an occasional thing then just use the history tab and do the math. If you will do this regularly then create a custom field of type date and using an automation addon capture the time in that field.

Ok so this is quite confusing as this indicates it is a JSD project. Things look quite different in server and something isn’t making sense here. I would like to see the entire sidebar. In any case go into project settings > people and verify your role. Add yourself as an agent just to check. 

None that I’m aware of. 

Ok so you are on server and it appears you are indeed looking at JSW and not JSD. I am not aware of the existence of Queues in JSW. Why are you expecting queues? Maybe those exist with some addon?

Please provide a screenshot of what you are seeing. 

You will want to leverage and automation addon. I suggest you investigate one of Automation for Jira, Scriptrunner, power Scripts. 

Jira? Maybe you mean Jira Service Desk? Can you access the project?

Siva, I’m not sure this makes sense completely. So you want a table with a row per project and columns by month where the cells have an issue key? Would that be every issue key opened or maybe closed in that month? Listing everyone out? You also mention “board” do you really mean board like Kanban? Maybe you are looking…

This is not possible and arguably a bad idea. Reasoning - accountability. Consider creating a task with sub-tasks and assign each sub task to each person. now, with that editorial out of the way here is a workaround if you are so inclined. Create a user in Jira that represent a group of people. The email for which is a DL…

You will of course need an addon for this. I found one very old thread that discusses Scriptrunner solution. Unsure if it is still accurate or not. You might also check Power Scripts or maybe Automation for Jira. One other option (?) would be to consider using sub-tasks rather than linked issues as there are arguably…

If you are an admin go to project settings > automation and inspect the various automation rules. There is a icon at the top of each the check the run as. 

See below. If you don’t see then you don’t have permissions to delete.

You will need to change the “run as” config for the specific automation. Change to by user who triggered event.

Hi Fred. Did you go into Board settings > Card layout and add Time Spent to the card layout?

Check your automations. Generally automations will “run as” a user. Often it is hard coded to a person but might also be the user that triggered the event. p.s. I think you are asking about Jira Service Desk and not Jira SW here?

While arguably not as easy as JSD, you can certainly set up approval workflow is within JSW. There are a number of existing threads in the Community on this already and you may wish to e poorest further. In fact, if you look to the right under recommendations I see a couple that might prove beneficial. with that said here…

i wonder if may have been 'archived' by changing the permission scheme. if you are an admin and can get to the project check the permissions.

Millie, you should make this suggestion via the feedback link in the JSD app.

keep the thread posted on results. I expect the answer will be straightforward vs. an odd bug. but we shall see.

yes backlog should be 'un-done' work. you wouldn't IMO want done work cluttering the backlog.

yep that would do it.

interesting. so can that user create an issue via email or are you saying any email from that customer is getting stuck in the mailbox and not being processed? If the later is there anything unique about his email that is different from others that are being processed? If you are not seeing anything unique here then I…

yes I think a dance party at the next Summit will be all the rage.

Well there is the catch. You cannot. I would suggest reaching out to Atlassian Support and see if they would do it on your behalf. I have no idea if they will but worth a shot. If you go that path pleas update here with results. 

Issues completed more than 14d previously disappear from NG boards to keep things clean. You can always find older issue by performing a search for issue - magnifying glass - advanced search

Yes you would need to go into the DB and remove any reference. Jira holds onto the project key even after deletion project. 

Verify that they are in fact a customer of the specific project.

Hi Paula, my guess here is that you may be working with an older NG project that doesn’t support this. However, this is just a quest based upon previous experience of working with one of my older NG project which did not receive new features as they rolled out. If I get time this morning I will test that theory by creating…

@[deleted] Keep in mind that Statuscategory and status are different. That said, done status should certainly be in the Done statuscategory. If you do not have any quick filters on do you see DONE issues displayed? If so then try a QF of status = Done and observe the results.