Jack Brickey Expert

thanks. i will move the post to JSD as well. I don't have any experience w/ NG JSD unfortunately.

so you don't see as below? Note this is my own customer SLA report and unsure exactly what SLA Goals report. Maybe Server does not support.

I'm not sure I understand. I am unaware of workflows for JSW NG projects. I know that JSD has the concept of configurable workflows but not JSW. But maybe I'm not up to date? Can you elaborate or share a screenshot of what you are talking about.

could not agree more Erica! I recall that early shyness of not wanting to stick my neck out. Heck I still have that feeling when answering some questions. But the difference now is that I know how understanding and supportive others in the Community are so by all means jump in and join the fun!

Unfortunately not in NG. Once they introduce workflows (which i understand they are working on) it may be.

known issue - https://status.atlassian.com 

Does "client" translate to "Reporter" if so, you would need an automation addon for this, e.g. Automation for Jira, Scriptrunner Power Scripts, etc. The one exception is for your Epic requirement. If you mean to say that you want all Epics to have a specific priority, you could use a unique Workflow and on the create…

yes there is an active Cloud incident that appears to be wide spread - https://status.atlassian.com

this all comes from changes made associated with GDPR compliance. You might find more info here - https://www.atlassian.com/trust/privacy/gdpr 

Si vous avez Jira Core ou Jira Software, vous pouvez certainement créer une carte Kanban pour votre projet JSD.

You set basic project permissions in project > project settings > permissions. you can use project roles and groups to manage individuals permissions. However, if you want to control permissions at the transition level then use Condition on the transition(s) w/in the workflow - edit workflow, click on the transition, click…

@Sander H , the fact that the previous sprint remains is indeed a designed behavior. While you could elect to remove the previous sprints you will loose the history, e.g. when you go to reports and look at old sprints. I'm not 100% sure but would expect it would mess up your velocity. Basically, removing old sprints from…

@Lerato Mpati , please open a Question in the Community. When you ask questions in Articles very few people will see the question. I would also recommend using the search bar as there are a lot of similar questions like yours that have been previously answered.

Hi @Olga Videc , were you able to do this for JSD "customers"? You can certainly do this for Jira users but I am not aware of this working for customers.

unfortunately you cannot hide specific edit capabilities.

the comment field isn't available for display in the filter results. Please reference (vote/watch) this issue - JRACLOUD-2734 However, consider the following solution. If you do not already have it, add Automation for Jira addon app. and use the comment trigger to copy the comment into a custom text field (e.g. "latest…

if you are saying you do not see the "add" button when editing a calendar then I would suggest trying another browser first. I certainly don't have this issue but I am on cloud. 

you need to use a browser that displays the URL on mouse-over, e.g. FF. * navigate to your NG project * enter "/" on keyboard * on the popup screen mouse over the NG project * observe project ID in URL

Hi @Fahad Siddiqui , can you elaborate on what you cannot do here? Are you saying you can’t change the working hours for a give day or are you trying to add a new weekday? If the later please note that you cannot add a day of the week of that day already exists. You have to delete the current entry then add it back.

If the user is a Project admin then they can change. Don’t make someone a project admin without proper training.

Yes you can support multiple languages for your JSD portal. You might want to reference the documentation here - why-change-the-customer-portal-default-language-to-match-the-customer 

Everything looks clean. I’m at a loss here. Only random wild considerations interop issue with addon swimlane config oddity bug @Nic Brough -Adaptavist- ??

Hi Uri, to verify that you are a Jira admin if you have the “Jira Settings” in side bar and can navigate there then you have the highest permissions for cloud. Regarding the board you mention it may be that the board isn’t configurable. Can you share a screenshot?

I would suggest creating a dashboard and use a created vs resolved chart. You will need a filter per individual. 

This is certainly a head scratcher. To be clear you are dragging and dropping when this mysterious disappearance occurs vs. setting the new status in detailed view, right? Not that it should matter here but curious. Is this a single project board? Could you share your board filter too?

While things continue to change frequently in NG, to the best of my knowledge this is not possible. I expect this will come after they introduce workflows which is coming in 2020.

Thanks for sharing. Yep I certainly wouldn’t use NG SD until those 3 things were in place. TBH, while many folks are using NG software and even more-so business, I have rarely (never?) seen any posts on folks using NG for SD yet. The one thing that was encouraging to me when I first saw at Summit in Barcelona was the fact…

Hi @Peter Graff, MA, PhD , there is an open request for this - JSWCLOUD-17323 . However, there are some discussions on this where folks have found a workaround. One of the threads shows on the right under “Related Community content” - How-to-change-project-lead-in-a-Next-Gen-Project . You can also search in the search bar.…

Hi David, you might consider a new post for this so as to get a fresh look by others. Things have changed quite a bit in NG since this post was originally made. With that said are you talking about a NG Service Desk project here or software/business. I have not played with NG SD as yet but would be quite surprised if…

I have never experienced. I would inspect the user closely. What is the email associated? Is it associated with your company’s domain or something else?