Jack Brickey Expert

please reach out to Atlassian Support or get the info immediately here - https://www.atlassian.com/software/jira/pricing

but the one 'requirement' i see in the original post was "...in a single project". Time tracking format is a system configuration not per project. So, AFAIK, you cannot configure on a per project.

other options - Automation for Jira, Power Scripts, etc.

@Kian Stack Mumo Systems the one caveat here is that the custom field is set before the transition. if the process allows for the field to be updated after already being transitioned to In Progress then the custom event would not work, right?

do not delete profiles from Jira that is not what you need to do here. * go to the specific project where you want to remove certain customers * check to see if the customer(s) is listed there and be sure to check for "Organizations" as you may have all customers under an org in which case they need to be removed from the…

unless the issuetype is not "bug". in which case either leave off issuetype altogether as I conveyed earlier or change the issuetype to align w/ the specific needs. and of course you can add any number of further JQL qualifications, e.g. Project, Statuses, custom fields, etc.

if you want to actually assign the issue to a user based upon creation time you will need an addon, e.g. Automation for Jira or other automation addon. But, consider a solution that does not cost anything. You could simply create multiple Timezone triage queues based upon TOD creation. Then your agents in those timezones…

i wonder if you do not have edit permissions for Components. Can you check to see if you can add a Component from the Component screen? Click on "Components" in the sidebar. If it isn't there then go to Project settings > components Next thing to rule out - check to see if someone has add a new Components custom field and…

Try this "Epic Link" is not EMPTY and issueLinkType = "relates to"

Many people use Jira (Core or Software) for business processes. In fact most of my users and project are business focused. I don’t find the UI to be horrible but UIs are always subject to opinions. Are there specific issues your IT is facing? Indeed there are only four levels but I don’t understand how that translates to a…

Customization of the issues view in the portal is very limited. You might research something like Refined Themes addon.

Yes indeed this is the case with the new view. I fully expect Atlassian will address this oversight and hopefully soon.

IMO, the proper way to do this is to not update the Original estimate but rather update the remaining estimate. This allows you to maintain the OE resulting in lessons learned. That said if you choose to change the OE you must also change the RE. In fact every time you log work you should consider RE and adjust if…

I suspect the request types are configured such that the description filed is not included. Check project settings > request types and edit one of those not displaying

I cannot say TBH. I am on cloud and I know for sure I can create sub-tasks. I would be quite surprised if it is not there. Two easy ways to find out: * install and give it a try it is free * send a support request to inquire to Codebarrel

Absolutely! Here are some of the things I have done/do: * dedicate a Queue to display all issues in this uniques status * setup a separate SLA (longer) for the development tasks * setup a gadget on a dashboard to display these issues * map the Development status to an independent column on a Kanban board to make more…

You can go to the Boards page and delete any board. click on magnifying glass > boards, find the board in question and click on the ellipses and delete.

Duplicate post

Duplicate question/post 

OOTB you can consider a filter and subscription that runs daily showing all issues not done and do in <=5d. Or consider a more glamorous solution thru an addon, e.g. automation for jira or Scriptrunner, etc.

You may be running into the Next-gen project which has not workflows at least in the Classic sense. Does the side bar have project settings under which you see “Features”? If so this is NG. If not you should see Project settings > workflows where you can edit and chang the transition.

Are you trying to remove a user from a group. If so can you check the “groups” under organization page?

one way - create a group, e.g. "archived-viewers" and add the group to the Browse permission for the Archive scheme. This is assuming that you are "archiving" projects by creating an archive permission scheme and removing all access except for admins.

Does JMEW create the issue w/ a unique Reporter? If so can you use that? As far as a query on the two bullets what does the following yield? text ~"None+This+issues+relates+to" AND issuelinktype = "Relates to" fiddle w/ the above to see if you can squeeze out your goal

Hi Derrick, if it were me I would take a different tact. Rather than moving the issue I would create a linked issue in the JSW project. Then I would setup automation to 'follow' the dev issue so that when the dev issue closes the JSD issue moves to resolved as well. There are a lot f threads on this in the Community and…

if you were to share a link to the file in an email that a user could click on then you would simply do the very same thing here. The problem w/ a network drive is that not everyone may be able to access that same drive. The better way is to have the files on some form of cloud storage solution, e.g. Sharepoint, Google…

it is worth noting that Jira does employee three different hierarchical classes of issuetypes and with these classes there is underlying behaviors associate w/ each class; displayed here in the hierarchical relationship * Epics* Issues: Story, Task, <custom-name>* Sub-tasks - can also include <custom-name>

sorry for not being clear. I didn't mean link as a action. I should have said add an html URL link to the file. You will need to store the file in some shared location that is accessible to the Trello board users.

Hi Shimi and welcome to the Community. I am not familiar w/ the "Verifier" field. I'm guessing it may be associated w/ some QA addon you you or maybe it is just a custom field of type user-picker. If it is associated w/ an addon I would suggest reaching out to the addon's support. My experience w/ custom fields of type…

Actually, i don't understand your requirement. If you are saying when you go to the customer portal you are not seeing any Request types then either no request types have been created OR they are all in the "hidden" group.