Jack Brickey Expert

is it possible that someone deleted a bunch of issues? I have seen this being done as a result of undesirable import results. Deleting issues does not reset any issuekey counter.

@Hana, the image you provided does show that the Resolution is set, i.e. the checkmark and "Done" equate to the Resolution. But be sure that that image comes from one of the issues still showing in the Backlog. If it does then something else is amiss.

where are you wanting to see the epic lozenge w/ color? I have only seen the ability to do this in the Backlog view. I would suggest you either 'turn on backlog' in your current board or create an extra board just for this purpose.

Hi @Arturo , welcome to the Community. Most of us are users in the Community so we really can't help you with an performance concerns. You might wish to report this to Atlassian Support. with that said, it appears you are referring to the mobile app? My experience has been good except in time of poor connectivity. I…

For me, it is all about family and friends coming together to laugh, catch up and enjoy a wonderful meal. I have many fond memories of helping my mom prepare dinner and playing outside in a pile of leaves. It is a time to reflect on what we are thankful regardless of the challenges we may be facing.

I think this is associated w/ an addon. Possibly Issue Checklist Pro? If so you might want to look at your global settings for that addon - Jira settings > Apps > issue checklist pro

I have de-spamified it. Unsure why the spam filter marked your question and you question here both as spam. but cleared up now.

numbering is sequential in Jira. My guess is that the last imported (created) resulted in 406 issue total then when you create a new issue it was given 407. You can verify this by a simple query to see how many issues exist in the project - project = myproject

Yes, that would be my bet or at least I would discuss that w/ IT.

sure. basically you build your queues based upon Components Support - Components = Support Customer Service - Components = "Customer Service" etc... When agents triage an issue they will need to set the Component

as Joe mentions you would want to go with the 10user version to install on PC. Free is only for Cloud. Still, free is cheaper that $10/yr. :-)

Ok so now my question is - what do you mean by “Jira Software”. Is that a group in and of itself?

I need more info here in order to suggest an answer. What is a “container” project? What are you trying to do precisely? If you mean you wish to create a new project when an issue is transitioned in another project there is certainly no way to do this OOTB. Maybe look at an addon like Scriptrunner or Power Scripts.

I would manually change all issues to reflect the new user, at least as much as possible. * run a filter to find a. Issues Assignned to the old ussr * bulk edit all issues and change the Assignee * repeat for: reported by * deactivate the old user

Do you mean assign “an issue” to a group? If so you really don’t as Issues should be Assignee to a single user. It is all about accountability. When issues are assigned to a group accountability is unclear. That said there are folks that have implemented a workaround of creating a ‘group email user’ and assigning to that…

First I would not move the JSD issue to JSW . Rather I would create a linked issue in JSW. I would look to an addon, e.g. Automation for Jira or Scriptrunner to automate everything. I would automate the creation of the linked issue triggered on a transition to a status e.g. “Development” and I would also automate updates…

We need more info to assist on this. What are you trying to achieve and where is this screenshot taken?

Time tracking isn’t a field. It is a view that encompasses time spent and time remaining. The three time fields I shared are what you have available.

What time field do you want required? Here are your options: * original estimate * time spent * remaining estimate 

You cannot do that.

Correct.

You can use “invite team” in sidebar of project. Keep in mind that agents are paid licenses are are meant to represent users that will be assigned to work the JSD issues.

With built in automation you can only alert agents of that project. If you wish to notify a JSW user then you could add a comment and setup the JSW user as a watcher. If you want to email a non-jira user consider an addon like Automation for Jira.

I don’t understand your question. Are you asking if you can change how where certain fields are displayed in the issue layout view? If so it isn’t possible. The issue layout has designated areas for fields based upon the field type or function.

Correct. QF are singular. i would suggest you consider creating a Dashboard as your use case is a perfect for that. You can show pie charts, 2-dimensional tables, filtered lists, etc there.

Here is an example of on incoming email handler i setup for O365.

You cannot do this in Cloud OOTB unfortunately. You can consider an addon solution, if desired check the Marketplace for email handlers.

You can’t create columns in your backlog. You could consider creating Quick filters to allow you to filter by issuetype, e.g. bug, feature, etc.

Hi Scott, welcome to the Community. This can be done using the built in automation. Example below...

You may wish to direct this question to Atlassian Support