Jack Brickey Expert

You would need Scriptrunner or similar addon to create a query for this. What you can do is auto close parents when all sub-tasks are done.

If you only want bugs then use this project = WC1 AND issuetype = Bug AND (status in (Open, "Development in Progress", "Code Review", "QA In Progress") AND environment ~ prod OR environment ~ UAT OR environment is EMPTY) basically move the bug argument outside of () 

Great!

Regarding other projects you need to add parentheses... project = WC1 AND (issuetype = Bug AND status in (Open, "Development in Progress", "Code Review", "QA In Progress") AND environment ~ prod OR environment ~ UAT OR environment is EMPTY)

If you are indeed the site admin and are having these issues please contactAtlassian Support 

Jira admins have the ability to invite others. Where/how are these users inviting new users? If it is thru Jira settings > user management then they are listed as an administrator. Remove the, from administrator role.

I assume by “same function” you mean how OE has remaining estimate and/or time logging? You can create a date custom field but nothing to mirror OE.

You really can’t. The best option is to configure a Knowledge Base that will offer possible guidance if the user chooses to type non the search bar that exists. 

I wonder if this is a duplicate post? Agent-Notification-to-Include-Issue-details-Contact-information 

Please check here - project settings > customer notifications > edit templates

You should have a single project with all request types for your customers. Setup specific Queues for you different agent teams based upon Request types. 

I would recommend reaching out to Atlassian Support for this issue. 

The only option would be to create a classic scrum board based upon a filter that would capture the two projects as desired by your requirements. This means you run your sprints ‘outside’ of the project. But it will work. 

That for sure can happen. Drives me nuts at times. 

That depends on whether you have an automation addon and if so which one. For example for Automation for Jira - project settings > Project Automation and inspect your rules

Jira settings > Issues > Custom fields find you field click ellipses on the right and click configure

I see you are on Server as such your System Admin would provide the URL from the install. 

my sincere apologies! I had provided an answer for Jira not Trello. :-( For Trello, unless something has recently changed this is not possible.

You can certainly require data entry of a field but it needs to be associated with a transition. Can you explain more about your use-case?

It could also be an automation rule that is set to run as your user.

I’m unsure where you might be stuck. You simply need to create different projects and add the different emails to each project. Have you set up a JSD project yet? If so just repeat that process for the other projects. To ensure that clients can’t access other project except their own simply ensure those customers only are…

Agree. I provided that very feedback to Atlassian. It should be an all or nothing behavior.

Hi @vrushali.hasbe , is this problem repeatable? Can you try the following: * try a different browser * are you able to make any other changes within project settings * can you check the permission scheme to ensure it is not browse only

I can’t answer that. I was checking this out on an instance where I am not a system admin. Regardless can you please check on my suggestion? Are you the person that created the NG JSD project?

@Omar Memon, it appears that maybe you are associated w/ Bluemap? If so please review the Community guidelines for Partners

ok, so that is a different matter altogether. :-) interesting idea and I would certainly vote for such a feature. AFAIK there is no way of achieving that today but that doesn't mean there isn't a way just that I would be surprised.

@Tpilet.Jira.Admin, ok so there are two possible causes here. * You do not have the necessary access permissions. Go to Project settings > Internal access and see if you show up there. If not you need to request access or have the project admin take care of the task for you * The ability to edit/delete queues is in the…

Great feature for sure! Keep them coming!!

This is really a subject topic. It comes down to whether you feel an Epic (product?) can be considered complete if bug exist. Keep in mind that when SW is involved bugs will always exists so at some point the Epic needs to close. The other question is will an epic consist of multiple releases of SW? In that case, for sure…

i would have separate projects for internal and external customers.