Jack Brickey Expert

Yikes that is ugly. What I recommend is to get in there and clean up the redundant usage of the same status ASAP. short of that you can do the following to try to figure it out. * go to Jira settings > issues > statuses and you should see all of these listed * click on each one and write down the number at the end of the…

You could consider doing this through a knowledge base page. The concept would be to create a knowledge base page that would have links to a public page or accessible page to your customers where they could download the tools. This would require them to enter some keyword in the search that would resolve to the KB page.

I suspect the answer lies in the filter underlying your queue. For example, it may be that the Resolution field got set when the issue was resolved initially and was not cleared when reopened. Further to this line of thinking, your queue may exclude any issues where the resolution is not empty. Of course this is just one…

It isn’t possible to interleave the order in a filter.

You can't do this OOTB you will need an scripting or automation addon for this. Laura has offered one solution and you can check the Marketplace for others. Some frequented solutions include - Scriptrunner, Automation for Jira, Power Scripts, etc.

Hi @Ievgenii Kompaniiets , the status mappings look rather untraditional in that you have In progress category statuses in the Done (right most) column. That said, have you verified that all of your issues in the done column have proper time logging. Also, make sure your truely Done (green) issues have the Resolution set.

Hi Karen, could you verify if the actual issue list shows a gap? you could for example use this JQL to show all issues in the project, sort by key and observe if issues exist for say 63....92. project = abc

Can you verify that the person has permissions in the project. Can you assign an issue to said person? Are they mention-able in other projects?

The reason you must use Move is that the workflows are different between the two issuetypes. Now as to why you can’t change the request type I’m not exactly sure. After the move do you see all of the possible request types you would expect? What is the request type immediately following the move?

Hi Laura, it seems you have been rather thorough. However, I’m not sure what you mean by “my project is only showing issues that were not completed/removed from the sprint after the sprint was ended.”. Can you elaborate on exactly what you are seeing? Maybe a screenshot?

hi @Christopher Atkins @welcome to the Community. You can copy/paste to create tasks but there are other options. You can use automation to automatically create recurring tasks based upon some trigger. You can consider one of the checklist addons which sort of allows you to copy and paste. 

It isn’t necessarily hard but it can be tedious. How much so really depends on how many projects and unique workflows, schemes, etc. Attachments are not easy. Here are some articles on migration that would be worth reading - https://confluence.atlassian.com/search/?query=Migrating%20to%20cloud 

Correct. Resolution must be set. Also, be sure Done is the right-most column.

I don’t know what you mean by “user given date”. But to find all issue that have an empty target release use this query or similar... project = abc and “target release” is empty if you want to find all issues that have a target release then use the “is not” operator. 

Вот ссылка, которая объясняет, как печатать - https://help.trello.com/article/812-printing-in-trello . однако, хотя в моем случае я вижу способ печати всей платы, я не вижу печати для отдельных карточек в разделе «Дополнительные параметры». Также обратите внимание, что эти инструкции, похоже, относятся к версии браузера, а…

Disclaimer: I have not performed a migration from server to cloud but here are my thoughts FWIW. * make a backup of your on-prem * If you have the option migrate everything that is need to function going forward. Don’t work in both worlds for many reasons. * If you must maintain both then be sure you have the necessary…

You need to do this as follows: * remove from every associated workflow * Now go to - Jira settings > Issues > statuses and use the Delete link. If the Delete link is not there then the status is still being used by some workflow.

Assuming you are using ranking keep in mind that all issues (active sprint, future sprint and backlog) are considered in a common ranking. So when your active sprint is completed then the rank will still be relative to the issues in the next future sprint. They won’t go back to the top of the sprint just because they were…

Hi Dennis, Have you created a custom film or start date or something similar? Assuming so you want to create a filter that will allow you to display those issues that are about to start. You could use a dashboard to easily access this list. For example your filter might look something like this... project = myproject and…

Hi Dennis welcome to the Community! What does copy a project mean to you? Do you really want a complete copy with all issues and associated comments, statuses, etc. or do you want to have a project configuration as a template such that a project has the same workflows, behaviors, schemes, etc. apply? Jira has the notion of…

See if this helps - cloud-uptime-guarantees-and-slas note that you appear to be on standard so no guarantees are in place. 

If you indeed are the system admin you should be able to do so unless there is some special scenario/variable here. Can you activate/deactivate other users? If so please contact Atlassian Support directly.

Ugh...banging my head on table. I provided a Jira answer for a Trello question. Wake up and pay attention Jack!

I was contemplating this further. There are a number of discussions of leveraging the Duedate for SLA and I recommend you review them. Some are to the right under Related content. You may be able to achieve your goal outside of SLA functionality depending on what you want to happen when your issue hits the wall, e.g. fire…

So good news is that I learned something new today. It is always a good day when I learn. I never knew that creating an issue from a board would inherit based upon the filter. So I tested on my instance and indeed it worked. Now the question is, why does your not. One very real possibility and my bet is that you are on a…

To the best of my knowledge, you cannot do this, at least OOTB. You cannot start an SLA in the past. The only concept that would seem feasible would be to dynamically set the SLA duration based upon a date calculation, i.e. reduce the SLA value by created date - SAR request received date. I know thru scripting addons you…

Hi Patrick. I may not be following you here but it seems you must have some automation going on that now seems to be acting up. you mention selecting a quick filter. What do you mean by this exactly? In my mind selecting a filter is an action taken on an active sprint so you can filter the displayed issues, e.g. “my…

I must be missing something. I don't see any image with highlighted yellow text nor the GTKP-263 issue. workflows are found here - project settings > workflows. All workflows will be shown there associated with issuetypes.

just cleaning up my failures.... :-(

Here are some best practices and thoughts we can use to formulate our communication to remote workers. Before we get started with best practices lets list a few items you likely will need to work remotely. * Computer (desktop or laptop) - If you don’t have one that you can take home open a IT ticket for IT to assist. *…