Jack Brickey Expert

I have not used server in some time but recall you need the charting addon installed. Here is a thread (old) I found that might help. 

Please provide more details. Specifically, show an example of where it is working (issue summary) and one where it is not. 

Hi Shaily, when you refer to “smart checklist for Jira” are you actually speaking of the addon? If so, I’m unsure why the addon would be needed at all for your requirement at all. Jira provides a means of making fields required at Create (or any other transition) OOTB. I use the Fields required Validator in the workflow…

Hi Josh, welcome to the Community. There are two approaches I would recommend here. Use an SLA - for example there is a default Time to first response SLA which intended to be used just for such a case Create a filter and subscription - have it defined to look for lastupdated and run say daily and email the team the list

You cannot achieve this using Organizations. I would try to use Project Automation to alert the 4 customers while leaving all customers in a single organization. You will need to work out your automation conditions to ensure the desired customers are notified for the desired issues created by the customers. You will want…

Contact https://support.atlassian.com/contact

You need to be a project admin.

Hi Rosana, can you go to the project in question and Project settings > Issue types and see if the desired issue types are shown there. If not. Lick on the Action icon and edit issuetypes.

I would refer you to various Atlassian articles - Migrating from Server to Cloud Maybe you have already viewed some of this.

Hi @Verônica Gomes , welcome to the Community. I was testing this myself. Unfortunately I already have a “support@...” so I get an error informing me of that. I can however change to anything else. Have you tried to change to something other than “support...”?

Hi Jeremy, welcome to the Community. So is the issue being created in Jira and just not showing in the portal for some user or is the issue failing to be created? If the former, who is creating the issue? Is a Customer doing so via email and Cc-I gotta other customers or is an Agent doing this? Keep in minds that if an…

disclaimer: I don't work for Atlassian I'm just a user like yourself. So the following view points are my own. My view of NG is that it is intended present a more simplified experience that can be used and configured w/o the need of an admin. With that said there is a fine line between simplified and useful in some cases…

Hi Cooper, welcome to the Community. Absolutely, anyone should be able to create a query. Are you experiencing something different? Can they click in the search box and choose advanced search?

Hi Rachel, welcome to the Community. You cannot do this OOTB. Consider an addon, e.g. jql-search-extensions-for-jira-reports , Scriptrunner, etc. With the first addon you can leverage something like the following and work it into your current JQL. ...issue not in subTaskOf ("issuetype=bug")

Hi Preston, have you gone into project settings > request types and then click on Edit fields for the request type where a field is missing? In there check and see if the field is actually included in the specific request type. Each request type must define the desired fields and set them to required/optional?

Hi Kandi, This cannot be changed by Cloud users. Normally, you could reach out to Atlassian Support and have them change this, at least once. However, I see you are on the Free plan so unfortunately you do not get Atlassian Support, you are limited to the Community and we don't have the ability to manage this for you. :-(…

Hi Heather, welcome to the Community. For NG projects you cannot make a field required. Note - if it were NG JSD there is an option for what is presented to the customer in the portal. Now to add a field in NG it is pretty straightforward. Just go the Project settings > Issue types and in the right hand sidebar you can…

Hi Blake, welcome to the Community. So when this occurs there should be a generic event that happens in the workflow so depending on your notification scheme folks should get notified. Now if you wish to send an addition and unique email then look to Automation - project settings > automation: when transition occurs from…

I know you cannot in Cloud and expect the same in Server but cannot say definitively.

If you have the new navigation (top menu bar) the click on Apps and manage apps. Find the app and click “Unsubscribe”. Does that work?

Hi @Ana-Maria Erascu , this article is current for migration AFAIK - migrate-between-next-gen-and-classic-projects while I have not done this myself my expectations are that there will be limitations and possible data loss. For sure if you have a complex classic project and associated workflows this will be the case. In…

Hi @Miloslav Vlach , welcome to the Community. You should be able to do this under Jira settings (gear icon in new navigation) User management. There should be a grant access. If you are not seeing this please share screenshot of what you see for the user.

Hi Ahmed, you can go to marketplace.atlassian.com and search for various addons. Consider the ever-present Scriptrunner, Power Scripts, etc. pondering this more, there may be a charting/reporting addon that could give you what you want as well. Really what I think you are looking for here is a ‘time to resolution’ type…

Can you go to Jira settings > user management and search for users with JSD access?

Hi Nir, welcome to the Community. Yes this can be done. Exactly how depends on whether you are on Cloud (url appears like xxxx.atlassian.net) or Server. If on Cloud this then depends on whether you are on Classic project of Next-gen (bottom left will say next-gen). If you are on NG then you are limited in that, while you…

Can you check to seee of the resolution is being set? In the detailed view you should see a check mark ✅ and the word Done or similar just to the right of your Completed or Done status. If you do not then this is the cause. A common scenario is where automation is closing issues and the rule doesn’t include an action to…

Can you be more specific with the issue(s) you might be having.

Hi Liz, welcome to the Community. With NG project the Done issue should age off after 14d. That is how it has been but I really don’t use NG much so cannot confirm if anything has changed.

Yes correct on the automation. Certainly it is quite useful but not as powerful as the A4J version. Eventually the two will become one. What that means exactly I’m unsure. TBH, I like will be looking to convert all of my existing automations to A4J as my bet is that that is the future of automation within JSW/JSD. Project…

Hi Kira, welcome to the Community. There are a number of gadgets that might meet your needs. I’m not sure what “accepted” means here but I’m wondering if the created vs. resolved might work for you. It allows you to change the period, not dynamically but via the edit option. After exploring the OOTB options consider…