Jack Brickey Expert

it sure seems like the email is not a registered customer. Name aside did you look closely to ensure the email addresses match (attempted ticket creation & customer configured). have you tried removing and adding back the customer?

convert to CSV and use the import feature - create-issues-using-the-csv-importer 

you can't include a dynamic field filter to the dashboard OOTB. Consider tying into MS PowerBI or an addon e.g. rich-filters-for-jira-dashboards Note: I don't use either of these at this time. just passing along info i'm aware of so I suggest you do your homework and choose what fits your needs.

hmmm, haven't really thought about this before but I wonder if the "before" will really work here. Trying to figure out how to state what i'm wondering... so I wonder if "before startOfDay(-5)" will be restricted the way you want in this example... 2020-06-01 ABC-123 status changes from To Do to In progress 2020-06-07…

Nishant, please keep the discussion under this answer not yours. as I stated above use the "in" operator and list all request types you want included in your search.... ... AND "Customer request type" IN (a, b, c, d) replace a, b, c w/ your RTs

what are you experiencing exactly. what is being returned? I am not experiencing issues on my instance.

Hi Nishant, first let me convey that it is best to use the "Reply" button here so we keep the thread clean for future observers. The "Answer" button is meant to be used to offer an answer to the original post. That aside... So there are a couple of errors in your JQL. First the actual error is caused because you placed JQL…

Hi Tim, welcome to the Community. So let's first settle terminology. With JSD you have Issuetype and Request type (aka Customer request type). Request types are associated with Issuetypes which are associated w/ workflows, etc. Request types are what the Customers see and allow you to build unique forms for ticket…

Hi Ilia, welcome to the Community. Hope this helps... issuelinktype = "is blocked by" and status != done ... this will give you all issues in your instance that are linked to other issues with the "is blocked by" issue link type issuelinktype = "blocks" and status != done ... this will give you all issues in your instance…

It may be that you are on Next-gen or it is a permissions issue.

Hi Varsha, welcome to the Community. Can you share where you are looking? Here is an example of my project view 

This is not possible at least OOTB and unaware of any specific addon that would facilitate this.

Thanks for sharing here.

So I don’t use JSD in Server platform but my understanding is that the approver can do so from the email via a button. See here - approving-a-service-desk-request 

Hi Nishant, the field is called “Customer request type” in JQL.

As Nic said...we NMI here shot in the dark ... Please see this site - https://developer.atlassian.com/cloud/jira/software/ 

I may be mistaken but to the best of my knowledge childissueof () is not part of Jira OOTB. At least not in Cloud. I think, but not sure, that it is associated with this app - jql-search-extensions-for-jira-reports 

Look at Automation for Jira. One of my favorite apps. It is now included in Cloud but not (yet) in Server.

There are a lot of similar posts in the Community and I recommend you search a bit for more thoughts and approaches on this. that said, you should not “route” the issue to JSW. Rather you should create a linked issue in JSW to the JSD issue. I use the built in “Project Automation” for this and here are the highlights for…

You will need some form of automation or scripting addon for this. A “listener”will have to listen for changes in that field and when modified a comment added. Here is a older thread that provides a good groovy script for similar question - Add-new-comment-with-new-field-value-when-field-is-updated 

これは、ポスト関数（他のフィールドから値をコピー）を追加し、親から選択することにより、worflow Createトランジション内で実行できます。 コピーするフィールドごとにポスト関数を追加します。 このために、サブタスクの課題タイプに固有のワークフローを作成する必要があります。

Hi Vitor, this is a good article that explains how to create issues and comments by email and this further explains a bit on the 'how it is done'.

Hi Sven, you would have to reach out to support for this type of question. This is a public forum. You might go here and select "Ask Trello Support" button

Hi Rameet, welcome to the Community. Interesting idea. You cannot change the field but maybe you could still leverage for this. The challenge is that $ based on 100 and time based 60. So some translations needed. You could consider create custom fields and use automation or scripting to calculate remaining $ possibly.

Hi Wade, welcome to the Community. I recommend you create different Issuetypes (and request types) w/ associated workflows.

have you considered any of these browser options? jira-worklog-tool-chrome-plugin clockify-jira-time-tracking 

You should be able to uninstall the app under the Apps > Manage apps at the top (new navigation). Are you unable to do so? You might also reach out to their support which you will find a link to under the same Manage apps screen.

Hi Jack, so that is most unfortunate about you PM’s position. It is a very poor idea to have duplicate field names especially if there is already a system default field name like Status. As you have found it leaves the Columns auto-complete drop down sort of broken. You really need to rename all non-system Status fields to…

Hi @Terence Tou , are you doing this via id.atlassian.com url? 

p.s. to remove the business user... * Jira settings (gear icon upper right) * User management * search for user * ellipses, revoke access * show details * ellipses, remove user