Jack Brickey Expert

BTW...I recommend not "Accepting" answers unless it actually in fact answers your question. Of course the answer can be accepted even if it isn't the answer you had hoped form ;-)

ha! sorry, no "subtasklabel" was simply a made up word/function to illustrate what I thought you might be asking for. :-) in other words if that mythical JQL that I typed reflects your goal then you cannot achieve it OOTB.

what historic info are you seeking?

correct. you will need to enter the full key. for example if I wish to link to test-97 which is Done to test-96 which is open, test-97 will not show in the auto-complete results. But if I enter test-97 and complete the link it will find it.

so you can find sub-tasks with specific labels via the following JQL... type = sub-task and labels in (a, b, c) however, if you are asking to see something like below... (type = story and sub-task is not empty and subtasklabel in (a,b,c)) or (type = sub-task and labels in (a, b, c)) then you can't do that OOTB. You need…

unless something has changed, and i can't see that it has, no you cannot.

Hi Craig, I enabled for one of my test projects just to observe what it did. It appears to have pulled in all existing epic in that project. It seems you are experiencing something different? Are talking Classic project here or NG?

If the issue was in fact opened in the wrong project, e.g. an HR issue opened in IT, and if the Customer exists in both projects I would use the Move function and ensure the Reporter and request type are accurately set. However, if a ticket requires effort in multiple projects I would create linked issues and not move the…

What do you mean by refresh your password? Do you mean you need to change your Jira login password? That would make no sense that it would be related to the creation of issues by email. There has to be more to this story. How often you need to update your password depends on what your admin configured. You might wish to…

When you create an issue on the customer’s behalf you should use the link in the sidebar “raise a request”. This will avoid the issue you are experiencing. If you use the Create button then you need to ensure the Customer request type is correct set in addition to setting them as the reporter.

Given you are on server expiring licensees only mean you don’t get support or updates. Your instance continues to work. If you were on Cloud that would be a different story.

It appears you may have a custom field called Status in addition to the default Status field. This will cause problems. I suggest you rename if not remove altogether.

HA! that would do it. :-) See not an intelligence that at all! You found it!! cheers

for custom fields you can go to settings > issues > custom fields, find your field and click on the ellipses at the right and Edit. Once in that screen the URL will expose the id... for example.... https://xxx.atlassian.net/secure/admin/EditCustomField!default.jspa?id=12957

Hi Silvia, welcome to the Community. I'm trying to internalize your scenario but struggling with fully understanding. Let me start by explaining a bit about how Jira is organized to see it it helps you figure out how to approach your specific use case. Let's start with some basic terms and such... * Projects - Jira uses…

agree w/ John and would add that you can leverage Components (recruiting, ticket sales, equipment, marketing, etc) to allow you to slice things along different lines.

it depends on how formal you wish to be. Here are some ideas to consider: * Implement escalation (Tiers) in your workflow. For example you might have a WF that looks like this: Waiting for Support --> In Progress --> Done with the typical Waiting for Customer status when you need more info back. Now if you wish to include…

I'm sure it isn't an intelligence thing. :-) However, it is hard for me to troubleshoot remotely TBH. To see if it helps I have added some screenshots of one of my handlers that appear to be working. Incoming Mail Server.... Now you say nothing is showing up anywhere. Obviously if it is working you should see new issues…

does the audit log give a clue as to where it is falling out of the automation flow? are the values in both of the custom field "Yes" for the issues that are not succeeding?

Hi Sergio, for me this is a pretty straightforward solution. You would simply have different projects with specific agents for each project. If I needed to have restrictions w/in a project I would consider looking at Issue Security scheme. By having unique projects I can control who can access the issues, workflows, etc.…

Hi Mateusz, you mention there is a known bug. Do you have a reference from JAC that captures this as a bug? TBH, I can't understand the use of current assignee. Have never any considered something like that for permissions. Can you illustrate this more completely for me and why this would be used? Just curious I guess. My…

Sorry if I misdirected you previously. If you want to find all issues that are 'not done' with the assignee or sub-assignee being a certain user then include parenthesis so that the assignee fields are first assessed .... (Assignee = user-xxx or sub-assignee = user-xxx) AND status != Done If this is to be a filter used by…

Hi @Kate Clavet-D_Amelio , assume you are associated w/ Opsgenie? Actually, we are trialing now and I was going to try to reach out to someone at OG to see if it would be possible to spend 15m on the phone to gain insight and guidance. Previously, I have had a demo presented to my IT team but the current use case is a bit…

i agree. interestingly Confluence has introduced the ability to find admins. You might wish to click the feedback button and let Atlassian know. Note, if you want to accept @Sramanth Pandeti answer you can do so by clicking Accept answer.

no this is not possible. burndown is based upon right-most column. Editorial - it is odd that you have statuses that are in the "in progress" status category as done. Of course I do not understand your UC either :-)

First your CEO needs something better to do. LOL ;-) I would recommend you look at an addon like - Time Reports there are others in the marketplace for sure, this is just one that I use and meets my needs.

You JQL is malformed so let's first attack that. assignee = [employee ID here] OR Sub-Assignee = [employee ID here] AND status != Done I also wonder if the "Sub-Assignee" is a shared custom field which is not part of NG and might be causing a conflict? Can you try w/o that component? something like assignee = currentuser()…

Olá, se você não tem um administrador que possa acessar o sistema atualmente, entre em contato com o Suporte Atlassian. No entanto, vejo que você está no Gratuito, então não tem acesso ao suporte. :-( Se o administrador anterior ainda tiver acesso (e você concordar com isso), ele pode fazer login e adicionar você ou outra…

If I am following you, there is no way to do that OOTB. It seems like you are wanting a dynamic filter which is really what the Advanced search is all about. What I would suggest is to create a "master filter" with all potential values, save and share it and then the specific users/teams can copy and edit to meet their…

with Jira Cloud any performance will be self-contained so slowness you are experiencing wouldn't translate to others. Unless of course a SW update applied to multiple instances was the cause. With that said, I have certainly seen my instance being slow from time to time. I think some of this has to do w/ growth in my…