Jack Brickey Expert

So by default that should not be the case. Natively the outgoing email would be something like jira@urcompany.atlassian.net. However, it could be that the notifications are coming from some automation and the automation rule may be running as the previous user. Before we dive deeper please check all automation rules. 

Hi Robert welcome to the Community. OG has some good docs where you can find many answers. Here is an article redrawing your question - voice-sms-notifications . LMK if it helps or not.

It appears that maybe you are actually on Free version and not Standard (paid) version. The reason I say this is that free users are directed to the Community and docs for support. Is that possible? That aside, what “bug” are you experiencing? Maybe we can assist with that issue directly.

so when you click on Create and get the screen below then click on "where is my field" what does it convey?

So are you looking for a simple notification to one or more people when an issue is create and when it is done? If so then simple Notifications is the way to go. If you are wanting to have a daily report of issues created and issues resolved then either a Dashboard gadget or a daily subscription is the way to go. Finally,…

so do you have a Create screen scheme that includes a screen and the desired fields?

If you are asking to close the parent when all children are done there are a number of posts that discuss the solution already. Here is one where Stephen does a good job explaining - Will-moving-all-subtasks-of-a-story-to-Done 

you can't prevent the creation but you could create post-creation automation to close as duplicate. Automation works post-creation not pre-creation.

not really. you might consider creating a custom field and copying the issuetype or setting it manually. but in reality you shouldn't need/want to. you could use Groups to mirror your issuetype but that doesn't really display at the issue by issue view.

One addon option to consider is Refined for JIra Cloud. It basically replaces your current portal and allows you to create a uniquely branded/configured portal per project. I played with it for awhile but ultimately did not go to production with it.

You would need an escalate transition and appropriate status in your workflow.

I have reached out for clarification. If I hear back I will share the word.

Hi Dimitris, TBH I have never considered incorporating portal group so had to have a look. As I suspected, this is not possible as the portal group is not a field that can be queried.

Unfortunately it isn’t an option to configure the menu bar. Another way to access a board is via search bar. Enter board name and it will appear as an option to select. Not as easy as a drop down with favorites.

yep saw this and haven't played with it. have to wonder if it is Premium feature. Is anyone here on Premium?

unsure what you are trying to do here and how it relates to Jira. Can you please elaborate

Hi Sara, welcome to the Community. So w/ Cloud JSD you can use the "Create linked issue" feature to create the issue in the associated software but yes they would need a JSW license if they are to access the issues in JSW. If they did not need to access the ticket directly (and likely would not TBH) then you could use…

If the Subject of the email includes the issue key the Body of the email will be added as a comment to the existing issue. Are you experiencing something different?

Hi Aschwin, welcome to the Community. You indicate you have tried everything but can you elaborate? Can you check the following: * Verify that you are making a Public and not internal comment * verify that the Project settings > Customer Notifications > Public comment added is enabled * verify that the reporter is a…

if you need the Edit issue button you will need to switch back to the old issue view. However, realize that the old view will disappear at some point in the future.

there isn't a way to do that unfortunately. I do wish they would present a count that would change based upon filter applied. You might want to reach out to support or use the feedback link to let Atlassian know of the requirement.

Hi Aline, welcome to the Community. You might find this similar post of interest - Is-there-any-way-to-filter-by-tags-in-Trello 

In the new issue view, which you are showing, the “edit” button is no longer present. All available fields can be edited on the screen.

You won’t lose any issues just premium features.

This was reported just yesterday in another thread - Not-seeing-Manage-Rules-for-a-Scrum-Board-in-Next-Gen you may wish to report to Support as well.

Just a thought....is it possible that you have exceeded the monthly allotment of global automations? measure-and-track-your-automation-usage 

This is not supported. Here is a suggestion in JAC you can watch - JRACLOUD-2780 

Typically To Do is mapped to the Backlog column is that the case? Is anything showing in the Backlog? Closed issues don’t show in backlog but guessing you already know that. If the issues exist but are not showing in the backlog then either they are in a status that is not mapped to Backlog or the board filter is excluding…

What does the history tab show?

That is not a default field so I assume you have a custom field. If you are wanting to create a notification for when this field is modified you will need an addon, e.g. Scriptrunner and setup a Listener for that field and then act on the modification.