Jack Brickey Expert

adding to what Nic accurately conveys. if you wish to have access I recommend exporting each project to a csv file and store locally. use excel when/if needed.

i would report this to Support personally, seems buggy to me.

i have used a method of splitting my workflow across two boards, i.e. dev in scrum board w/ last column = 'ready for QA' and a kanban that starts with 'ready for QA' and ends with 'Done'. Not a big fan but it did serve the purpose. Maybe a similar approach would work here?

agree but a couple of considerations when implementing here. If you want to do this daily then choose "Scheduled" trigger and run it daily. You will want some condition that will allow you to not send the email as I suspect you don't want to spam the reporter unnecessarily. For example maybe you have two statuses: "ready…

Hi Vincent, welcome to the Community. Only an org admin can add another org admin an only an org admin can remove another org admin. So if the current org admin is inaccessible (seems so here) then you will need to open a ticket with Atlassian Support.

Not sure about Server specifically but this is not possible in Cloud and when I last used Server (3yr back) it was not possible.

not OOTB but you can consider an addon app or do what I do and use one of the text-expander apps, e.g. atext, phrase express, etc. IMO these options are best as they can be used well beyond the one service desk app.

your admin needs to enable NG creation. admin > system > global permissions

totally my bad! I just saw that you are on Server. :-( I must assume that it isn't there for Server. You might reach out to Support and inquire.

yes if it is a project rule it is unlimited so that is nice. :-)

ah, that is per issue.

well if the issue is created by A4J then that user isn't a customer. you could share the issue w/ a customer at which point they should be able to see it if they filter beyond "created by me"

Hi Sara, yes it will. each trigger counts as an execution.

are you sure they are an agent? please check here to see if Jira Service Desk access is enabled - admin > User management, search for the user and click view details.

It should be there from standard. See below. try typing "web" in the new action search bar.

notifications are persistent. to be clear there are two configurations for notifications: Customer notifications (for customers) and Notifications (for agents) and other jira users.

you can't force (import) the issue key. new ones will be created.

Richard, I'm not sure if I understand here or not. By "old automation" I am assuming you mean the original JSD Automation prior to Project automation becoming Automation? Let me see if I can throw out some text and see if it hits the mark... So both the original Automation and Project automation rules worked independently…

Hi Mark, welcome to the Community. So you really can't filter on a duedate changing directly. Here is how I approach this... Never change Due Date - consider implementing what I refer to as plan-forecast-actual approach. The Plan should never change as that was your plan even if your plan was flawed. The Forecast can…

You might have a look at this related post as there are some good 'story point summing' options that you may find useful - JQL-Query-for-Summing-Completed-Story-Points-Per-Assignee . good luck!

As I suspected. So in NG this is not available AFAIK. There is an open issue that is "gathering interest" - Allow to move both stories and subtasks across next-gen board at the same time 

I guess this is one of the hazards of Beta. ;-) I would report to Atlassian Support You might try disabling and reenabling. Do you get the same error if you enable on another project?

You will need to consider a different portal solution. You might look at the Refined for Jira cloud solution.

Hi Ilana, I'm still seeing the feature in my instance. can you verify that your ability to enable this is indeed gone by going to one of your kanban boards > board settings and observing if the feature is available at the bottom of the list

So it seems that maybe you edited your board's filter and saved it maybe? If you simply want to create an save a filter unrelated to your board - click on the search bar > advanced search for issues > create your JQL/filter and click save and give it a name. This will not impact your current board(s).

ok so then this is a next-gen project. So I assume you are inspecting the missing issues by using a JQL filter? If not how are you coming up with the numbers? Can you dive into an example of a missing issue? What is different? Issuetype or something else?

Is this a scrum or kanban board? Is this a software or business project? Are you able to access Board settings, i.e. do you see ellipses in the top right corner of the board? If so please click Board settings > General and have a look at your board's filter. If you are still stuck please provide a screenshot of your…

@Masayoshi Tsuchinaga , welcome to the Community. I haven't really every paid much attention to this TBH. I don't use quick filters all that frequently. However, I just went out an did a quick test and what I experienced seems like a bug. Here is what I did. Test 1: * navigated to a board * clicked on one of my QFs *…

can you give us some screenshots: * screen field config for the issuetype in question * detail issue view not showing time tracking * board view where you click on the ellipses illustrating the options to action an issue

make sure the time tracking field is part of the screen.