Jack Brickey Expert

what exactly are you observing? I would recommend starting with using the Advanced search and construct the queries to the point they present the results you expect and then copy the JQL and paste into the swimlane query.

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Ich verstehe nicht, wie das mit Jira zusammenhängt. Sie erwähnen "Teams", worauf bezieht sich das genau? Bitte beachten Sie, dass IE kein von Atlassian unterstützter Browser mehr ist.

you are correct! I just tested and in fact the SLA does "start over" on reopening. Start: Issue created, resolution cleared Pause: Waiting for customer Stop: resolution set I clear the resolution on the reopen transition TBH, I have no idea why I thought it picked up where it left off. Either I'm just off base or maybe it…

Sorry, I thought you were looking for a way to have non-licensed user create issues. If the user is licensed and they have been given access to JSW app then they can use the Create button to create issues in any project where they have Create permissions. I think the issue is that you have given these user "Site access"…

not sure. i need to test this out. I was perusing the last article and it seems to reference SLA Time and Report addon for multi-cycle. My past experience (currently configured SLAs) always pickup the timer where it ended, i.e. doesn't reset to the SLA goal. But TBH I need to go play w/ it to see as it has been a long time…

interesting. I didn't even know they had added that. Guess I haven't created an SLA in awhile. ;-)

You can create an issue in JSW w/o a license via email. You have to create in incoming email handler and you need to set the Default reporter to some user OR you have to configure to automatically create the user using the From email address. 

Have you considered implementing a new SLA "Reopen TTR". In other words leave the original TTR 'closed' and start the Reopen TTR on reopen transition. this would necessitate adding a "Reopened" status.

have you looked into using emails? Is your question about JSW, Core or JSM?

The Jira mobile app is designed to work with licensed users. It is useful for agents to support customers as well as licensed JSW/Core users to monitor/work issues. It is not designed for JSM "Customers". The user must have an Atlassian account to log into the app. Generally speaking Customers do not but they may. However,…

Do you see ellipses in the top right corner of the board screen? Are you an admin? I assume this is a software project? If you do not see ellipses please share a full screenshot of your project page/board. 

Yes. You can either simply link the two issues using the link icon or you can use “Creat link issue” from JSM to create a JSW issue that is linked to the JSM issue. The later is how most folks deflect a JSM task to development and then use automation to transition the JSM issue based on the JSW issue. 

The mobile app does not present a portal that customers can use. They can use their browser on their smart device. 

Duplicate question 

Did you use the name in your trial instance? If so why not simply continue with trial. If you did not use it then it seems someone already has it so you cannot claim. 

By “to do list” are you referring to a column labeled “to do”? If so, please check the board settings for Columns and see what status is mapped to that column. 

Please share the details of you automation - screenshots and what do the logs convey?

Hi Herina, welcome to the Community. Where have you raised queries? What question do you have?

Yes the user is made aware. It has been that way for a long time now. 

If you add the points to the sprint it will show as creep. If you don’t want it there then don’t add to sprint and just do it on the side. 

You should see a switch back as you move from screen to screen. If not simply logout by clicking the avatar and log back in. 

I don’t know if any manner of achieving that goal. Maybe the APIs would offer a solution. 

Can you or a site admin check the audit logs under admin > system

Currently you cannot configure the sidebar. I did find this suggestions in JAC but it has shown very little interest - JRACLOUD-71456 

ha...had forgotten all about that. I still believe this is a bug and should at least be raised to Atlassian and will do that so that I can get their official answer here. Maybe they agree and will open a bug if not in existence already.

but then you need to get the app accepted into the marketplace and I suspect that it may not be available due to limitations in API. Just a guess. Again, if we could get more details we could provide more info.

no not at all. Just create a filter and save it. Go to the view all boards page and click on Create board Then you can choose the board type and use from existing filter.

It seems like you want to add some text under the list of Request types (red box)? If so there are no provisions for that today.

Hi Marco, you will need an app for that - Automation for Jira, Scriptrunner, JWME, etc.