Jack Brickey Expert

Yes you could do this with the validator on the create transition. Be sure that this is done on a workflow for the specific issuetype that should in fact require the epic field

Click on the icon that represents the issuetype. When you do that you should be able to select a different issue type. 

You can find the details of your subscription under the billing section under administration. If you do not have access to the administration area you can also tell if you have a header in the menu called Plans

If an individual with Jira access leaves or no longer needs Jira access then yes, you would deactivate their account

Can you help me understand what moderator is? It’s a moderator a role that you have defined? Or maybe it’s a group? It would seem that in either case we would simply remove the persons name from the role or group.Have a person leaves completely and no longer needs access to the application then you should revoke their…

You can use the import feature to accomplish this. You need to make sure that the Jira issue ID is one of your columns. The way I’ve done this before was to export the issues I was interested in and then edit the fields that I wanted edited. When you import the CSV file clues that your issue ID those issues will be updated…

Well you might be able to simply use the created date to find your boards. For instance the first board could be something like this project = abc and createddate <= startofday(“-10d”) and status = “to do” and the other board would be project = abc and createddate > startofday(“-10d”) and status = “to do” Please note that…

How are you construct your automation will depend completely upon how are you define board B. Specifically what is unique about Board B ithat would make an issue show up on it? For example let’s say that board be defined old issues and you have a custom field that helps you to find that. So if that board used that custom…

This seems like something you would want to discuss with Atlassian support. As Nic mentioned I’m not seeing any of these issues as well but it seems maybe there’s something unique about your tickets that may be exposing some issues. If this is the case I’m sure Atlassian would want to login and take a look. 

Please share the automation you currently have and maybe I can help diagnose where it’s flawed.

OK so that means you’re on a free version. Now you indicated the administrators had given you access is that correct? Assuming so and your administrators and others are able to access the site then somethings wrong with the URL that you were accessing. I would work with your administrators to understand where the problem…

Did you open a support request?

Are you asking how to add the Assignee of a parent issue to the watcher of any sub-tasks? If so I would use Automation. You mention what you have tried doesn’t work. Can you elaborate?

I haven’t played with this report for a long time but I believe you need to ensure that the Resolution is set when marking the issue as done. 

How are you requiring this field? If you use a workflow validator to require the date field to be completed then you can customize the message that is provided. 

Have you verified via manual operation that the individual with IT admin permissions can actually make the change that is being attempted by automation. Be sure to use one of the specific issues that was flagged as a failure during the Automation. 

https://support.atlassian.com/contact/#/ 

You need to contact Atlassian support directly for that. 

You certainly should be able to do this with automation. Try the following trigger: issue created condition: JQL - type = “mytype” action: create issue

The 3k is points to level up beyond Harvest. The 11k is your total. At least that is my read. 

Yes it appears to have been rolled back. I suspect some wonkiness insured and they need to clean up before reenabling. Yes that was the behavior when it was available. Maybe it will be different when it returns.

Hi Jonas, no I do not work for Atlassian. It is worth noting that only those community members with the Atlassian Team lozenge actually work for Atlassian. Now regarding NG projects I encourage you to read the plethora of posts In the Community to better understand the intent of these projects. There is way more involved…

So you are suggesting that you would disable all notifications and then simply add automation rules for certain fields being updated. Assuming I have that correct, sure you could have automation rules for that. You need to consider who you would want to send that to such as assignee, reporter, watchers etc. and build that…

Please add a screen shot of your SLA details AND an issue where it is not showing.

What you would need to do is: * turn off notifications for specific user - ensure your notification scheme does not include standard roles that the specific user is in, or remove this user from those roles/groups. * build automation rules for specific user - for every event where you wish to notify the user create a rule,…

Consider Opsgenie or an addon app.

@jlee , if you have an SLA that is not displaying on an issue then I suspect the SLA doesn’t apply to the specific issue. That is, there are conditions in the SLA that defines what issues the SLA will apply to which is not being met. For example, you might have the priority only apply to certain Issuetype or priority or…

Hi Harish, welcome to the community. So Jira doesn’t have special consideration for “testing” use cases by default. Either you can customize a project to be more test specific, e.g.test issuetypes and custom fields OR you could use a testing app addon. If you are in fact using the latter then it is likely that the field…

So the issue lies with the user being an agent. Currently any email that includes your JSM email channel that comes form an agent AND is interpreted by JSM to be related to an existing issue will result in a public comment. There is a suggestion current being investigated that would allow an email from an agent to be…

Hi Akshay, I am wondering if you cannot simply look for breached this week issues? You could create a report for met vs. breached and use the time component to show lat 7 days. Example below...