Jack Brickey Expert

Congratulations to everyone not only the top 10 etc.. there are so many great contributors in our Community! Love it! @Evie Z_ , why do our top 10 only show 9? 🤔

Hi @Naresh Sampath , adding to this are you using Team or Company managed projects? If Team then you will need to create boards using your Personal profile as the "Location" rather that the project/space in question. TMP really doesn't support multiple boards, at least like it does in CMP.

Hi @HBA , Can you provide more details, specifically what fields are missing? Are they specific custom field types or system fields? If this persists you may need to report to Atlassian Support. Pouvez-vous fournir plus de détails, en particulier les carburants manquants ? S'avient-il de types de champs personnalisés…

Definitely recommend deactivating the user and not deleting them.

Hi @Nandini Kaushal , assuming you indeed have the permissions set correctly, can you try creating an issue and adding an attachment then deleting? Screenshots of what you see would be helpful.

Hi @nikki , when you say you want to migrate, what exactly do you mean? Are you wanting to retain the data that exists in some of your JSM spaces a.k.a. projects? If so, you can export the data to CSV and import it into your new Jira projects. Of course @Dave Mathijs a has raised import questions that should be considered…

Hi @Ntandoyenkosi Mkwananzi , when you contacted Atlassian Support did you choose the Billing option? That is the recommended method we have used in your scenario in the past. However, it can take some time for the request to be resolved based on past experiences. Unfortunately the non-Atlassian Community members are…

Hi @Daniil Adamovich , I recommend contacting Atlassian Support and select 'billing' option.

I am unsure how you would calculate "time saved". What will you compare to? The absence of any documentation tool or some other tool? my $0.02 FWIW... I think you need to ask if you benefit from a wiki application and therefore need it. Then do a comparison between Confluence and other options to make your decision.…

Hi @Saikrishna Dechineni , I recommend relying on the latest Atlassian documentation for answers like this. Here is an article that should provide an answer - how-is-my-usage-calculated . The article presents the limits per tier as well as how usage is calculated.

@asi , what exactly do you mean by blocked? Are you able to log in? Please share more info and maybe screenshots. Some questions... * did you just create the instance or was it created earlier and it stopped working? * if created earlier and it stopped working it could be that the instance was idle for too long resulting…

@Aditya K - Tirrah , please be sure to review the partner guidelines. Specifically.... Be transparent and authentic When promoting an app or solution, disclose your company affiliation in the text of your post (e.g. “I work for the company that built this app”). State your company in your profile name, and request the…

Happy New Year @Kristján Geir Mathiesen ! Thanks for the TBTs in 2025, looking forward to them in 2026! cheers 🍻

Indeed that is not a 'default' field. It either exists because someone added or a third party addon included.

Thanks for sharing Rachel.

Hi @Mariana Farcas , please open a ticket here choosing the billing option.

Hi @Nelson Ferreira , your post indicates "Premium" tier. If that is the case your instance should remain active unless you stopped paying. If you are actually on "Free" tier then it could be deactivated after I believe 90d of inactivity. In either case please open a ticket here choosing the billing option.

If the instance is to survive then find someone that can take on the billing contact role then remove yourself from that role.

Hi @Alexander Matvienko , I will not receive any updates here based on how support works in this regard. However, I will try to nudge my contacts. Hopefully someone will be with you soon though holidays may delay further.🤞🏼

Hi @Clay Simmons , I would recommend that you open a ticket with Atlassian support. If you select the billing option and explain the situation, they may be able to recover.

Hi @Talitha Phillips , where exactly are you trying to login? Can you provide any more details than this? Have you opened a support ticket with Atlassian? Of course if you are on the free tier won't have that option. If that is the case, as another user, I'll do my best to help you out here.

Hi @Hussein K_ , I am trying to understand your inquiry here. Can you provide the resource where you are seeing "platform settings" to enable dashboard beta?

IMO, this isn't an ideal solution or at least it is far from risk free. It will take regular if not constant monitoring to ensure your customer communication and hence CSAT remains high. @Phuong Do , what exactly are your requirements? Why not have a single project with multiple organizations for each company? You can pair…

You can certainly do it without the variable. I just find using variables to be cleaner. If I need to change the smartvalue it is a onetime change vs. changing each if/else. I do not grasp the condition in your trigger. I think @Trudy P Claspill hit on that very issue. You need to pull that out and create any unique…

Hi @Simon Huprich , based on what I read here I would start with something like this where you create and store the difference between your two dates and then use if/else clause to use actions.

Hi @[deleted] , I suggest opening a support ticket and choose Billing option.

Hi @Valentin , I assume you are going to the Atlassian Support site? I would simply use the technical support option. It should get you in the right hands.

hi @Alexander Matvienko , I flagged this request for assistance. It may take a few days for someone to respond.

Hi @Noria Almeaili , this is managed thru permissions/access settings. It is difficult to give you exact instructions without actually accessing your instance which isn't possible. If your IT project(s) are team managed then it is a simple matter of ensuring that the added user is not in the allowed Access list for that…

Unfortunately the OOTB gadgets do not allow for configuration of colors for stats. You could conside one of the many gadget addons if justified.