Jack Brickey Expert

If you start a game does it come up? To be honest, I haven’t use legacy Automation for sometime as it’s so limited compared to the newer automation. However I seem to recall that if you start a typing in a name it will give you the option. 

My first thought would be to turn to automation for this. But without understanding fully what it means for an issue to appear on your board I can’t say for sure how to implement that. For example if an item shows up on your board when it’s in the Open status then you could trigger on a transition and a condition checking…

Have you gone into the legacy rule and tried to change the run rule as? try setting to an admin. 

Yes this is possible. You could use automation for all of this or, if you were using company managed projects, you could consider using a combination of automation plus workflow post functions. Do you need assistance putting this together or are you just looking to know that you can do it or not?

This is most likely due to the fact that there is an automation rule that is running in your name. Go to the project settings/automation and look at both new and legacy Automations for a possible rule that explains this

Assuming you mean labels rather than tags then what you need to do is find all of the issues that have that label and remove them once that happens and re-indexing happens it should disappear. To find all issues of that label just do the advanced search and use labels = XXX

I recall that there was a free chrome extension that actually worked like you described. However for the life of me I cannot recall what it was. If I can dig it up I will report back here.

You could consider Automation. You would setup a rule and turn off when you return. 

If the customer replies to the response notification from Jira it should not create dups. However, if they were to reply to the original email they sent then it could. 

JQL is not designed to perform calculations. One option might be Automation depending on your actual requirements. 

I think you want to use minus one on the endofday to. That basically will give you from midnight to midnight for previous day. project = SecOps AND Type = SecAccess_Request AND created > startOfDay(-1) AND resolutiondate <= endOfDay(-1)

Ah, it seems X-ray is the variable here that I do not have. Best of luck here. 

Who is the reporter on the duplicate ticket? Based on that I still have to wonder if the individual that is the reporter is replying to the original email at night response back from Jira. Would it be possible to work with your IT group to have them check the logs of the mail server generally they can trace emails and you…

That is very interesting. I am intrigued and would love to know if there is a Jira ticket open on this. Did they happen to reference such a ticket or at least explain what the issue is? I am simply not seeing this performance issue that you seem to be suffering through and I’m interested in knowing if it’s something that I…

Great input here already but I wanted to share something a bit different and how I have previously done some waterfall projects. Hopefully these ideas will be useful to you. * I set up my workflow to represent the milestones of my waterfall methodology. For instance I might have high-level design complete, design complete,…

I think Charlie’s question was valid. One persons definition of automatic may not align with another’s. In any event the free option he offered seems to address your refined requirements so I would have a look at that

It’s hard to say exactly what may be going on in your instance. I haven’t experience unreasonable performance of late in my instance. What I would recommend is that you reach out to Atlassian support directly and see if they can login and have a look at your instance. If it is truly running slow there may be something they…

There are a lot of built-in reporting and dashboard gadget functions. What specific requirements do you have? There are certainly some shortcomings in what is built in in some instances which may require an ad on app.

It may be that you have not set the resolution on all of the issues. The resolved recently list will only consider issues where the resolution has been set. 

Yes I agree that regardless of who makes the comment it should trigger and you should see no actions performed log. Best thing I could tell you to do is to do a very controlled test in the two different user groups and edit out at the logs carefully. Make sure no other actions or comments are happening during this…

Can you check your notifications scheme to see if indeed you are set to receive notifications when the customer comments?

Are you saying that the rule doesn’t even trigger? That is the “When: issue commented?” step is not triggered? If so can you please share your precise when trigger details?

You need to be sure that you’re setting the Resolution field when moving issues to done. You can either do this automatically via a post function in your workflow or if you want the user to select the value of the resolution then you can add a screen that will pop up when the user is moving in the issue to done. There are…

No. In order to access dashboards you have to be able to login to see it. This requires product access and a license. 

Do you mean something within Jira? Obviously you can set up notifications inside your email client. If you’re using something like outlook you can set up rules to draw attention to emails from Jira. If you can explain more completely what your goal is that I might be able to offer a solution that would work best.

Go to the portal and click on the lozenge for your issues. And that screen you should see… In the top right click on that and you should be able to manage the Columns you want to see. 

Yes the workflow will work fine it’s just that it breaks the board. It works fine with software projects

I recommend reaching out to Atlassian support at the following URL and create a ticket under the billing issue. https://support.atlassian.com/contact/#/ 

Good question to be honest I’m not exactly sure as I have never attempted to copy a sprint field to another custom field. It might be fine just using a text field depends on how you want to use it as well. 

If you have the necessary permissions you can go to the boards screen find the specific board you’re referring to and delete it on the right hand side. You can access the board screen by clicking on the quick search bar at the top and the bottom of that screen pops up will be a lozenge for boards.