Jack Brickey Expert

No worries, JSM takes time to learn. Agents: * paid licensed users (beyond the free 3) * can work issues (Assignee) to closure Customers: * free users * create and interact (comments, transitions) on issues in your case I would say “team members” are actually agents since they would be assigned to issues. 

Hi @Ole Jensen , I am not experiencing this issue. Could you provide a screenshot of this? I would also encourage you to try a different browser or clear your cache in your current browser and retry also may be logging out and logging back in.

Can you define “team member“? With JSM you have agents and customers. In the free version you get three agents and an unlimited number of customers. So if your team members are actually customers then you should be fine. However customers do not have access to the application except via the portal. Now you also can have…

Fair question @Jaime Capitel . I can’t say definitively but my educated guess is that a decentralized solution could certainly work. I can’t see why it would not. The only potential downside would be the complexity of such a solution. That is, having multiple identity providers adds complexity I would think. At the same…

Can you share the error message?

You might also consider a bar chart. Just create a filter that defines the issues that have been created since startofyear().

I would have a look at Created vs. Resolved and adjust the interval. Nice gadget I use often.

Hi Candy, so notifications are independent for comments and transitions. Notifications are configured here - project settings > notifications. Transitions are associated with “issue updated”.

Unfortunately no. I do wish you could dynamically size the two spaces.

Bringing the discussion back to this thread…. so (AFAIK) you cannot find issues in current open sprint that were specifically in the previous sprint using JQL unless you include the specific sprint name. I think you want something that is dynamic? In other words this would work… sprint in openSprints() And sprint in xxxx…

Hi @Thomas Fritzen , are you using “create linked issue” to create a JSW issue for the JSM issue? If you use the following JQL you could find all JSM issues with links using this JQL… project = myJSMproj and issueLinkType is not empty you can then include the linked issues as a column in your results.

Thanks for sharing @mararn1618 _secretbakery.io_ . Looks like a cool app. Might have to give it a try myself. 

? Did my suggestion not provide desired results? If not please reply in my response as to the results.

Consider putting the sub-tasks on hold as well. You could use automation to automatically set them to on hold if the story goes on hold

Ok well that is important info. So if you’re saying you want all on hold stories to not show then consider this… … and status != “on hold” you might consider not changing the board filter but rather add a quick filter so you can hide on hold stories on demand. 

Is this a specific singular story? Assuming so the following JQL snippet should be added to your current board filter. … and issue != abc-123 replace abc-123 with the story key

no puede tener el mismo prefijo en todos los proyectos. No puedo entender por qué querrías eso. tal vez debería considerar el uso de un proyecto de canción y aprovechar el campo Componentes.

no puede cambiar el formato del número. solo puede influir en el prefijo a través del número de proyecto.

Necesitamos cambiar el nombre y la clave de su proyecto.

@Erez Baron , you might find this article useful - Multiple-boards-in-Business-and-Team-Managed-Projects-You-bet 

Good input indeed. One of the things that I especially like but unfortunately don’t always do is to document what I have created. I do this in many instances I do not and all. An opportunity for improvement. 

Thangs for sharing. One thing to note about Cloud here - you can install the Workflow plugin and achieve a lot of capabilities in your workflow. App key - com.atlassian.jira.plugin.system.workflow

Thanks for sharing. Indeed the UI changes frequently but I will say for the most part I like the changes however many times I do not like and mess in the old view. I know that many of my users are not fans at all so it does create problems for us as admin’s and those who recommend the software. All I can say is keep up the…

This is an awesome article! I have used most of these gadgets and some of my favorite for sure. I will say that the control chart it’s not one of my favorites. It is always baffled me a bit and left me scratching my head.

You can never have too many articles or information about this topic. Thanks for sharing!

Being a cloudie I am interested in key DC features as well. 😉

Great article @Jaime Capitel After spending 30+ years in telecom much of which was focused on high availability solutions I can certainly appreciate the importance of not losing access to any critical service.

Here is what my search in marketplace turned up … https://marketplace.atlassian.com/search?hosting=cloud&product=jira-service-management&query=Customer%20profile%20 

That would be nice indeed. I know there’s at least one suggestion open to add this capability but it’s not there today. There are add-ons that would give you customer profiles. 

Obviously you were actually accessing Zera as you are logged in. I suspect that someone has change the permissions for any and all software projects. if you remove the software filter can you see any projects? Please check with your admin and have them look at one of the project’s permissions and ensure that you have…