Jack Brickey Expert

I guess that depends on how you are “transferring” The issues from one project to another. Are you simply using the move function or something else?

Of course you can link issues between projects but assume you already know that. 

Not sure I fully understand your goal here. However maybe someone else that has some experience and ideas will chime in here.

Projects cannot be “linked”. I’m unsure what your goal is here. Regardless projects stand-alone from each other. The only association that can be shared between projects are Things like workflows, schemes etc. and this is only for CMP projects.

It sounds like what you’re asking for here is a means of creating a project and allowing a group of people external to your company being able to access only that project. Assuming that’s the case then what you would want to do is add the external users as just like any other user, however, ensure that they only go into a…

You might reach out to Atlassian support. However I’m sure that Windows’s 7 isn’t supported any longer so it could be that something that they’ve changed simply will not work with Windows 7.

Not OOTB. I recall other posts on this question and some suggested addon apps. I would recommend searching the community and also the marketplace for possible solutions. Of course these are paid solutions.

Sorry to hear that. Please be sure to post here when you get a resolution with Atlassian support.

I have not personally observed that. However I might suggest that you remove the required fields behavior and try to import then re-enable the requirement.

A few thoughts… * be sure to run sample imports until you get it the way you want. Then save the import template for future imports. * you can update existing issues via CSV import by including the issue ID in the CSV. Again be sure to do sample imports on this. * it seems that your primary issue is associated with users…

You can use the following JQL for that and status was feedback you can add that snippet to your existing JQL to meet your needs

Click on your avatar select personal settings when you see your avatar click on it and you should see options to remove or edit

The email is coming from outside of Jira. That can’t be changed from within Jira. I’m sorry I’m really missing something here. My point is if I send an email to my JSM project from my Gmail account then it’s gonna be Jack@Gmail it’s not gonna be Marilyn@Gmail and there is nothing I can do inside JSM to change that. I would…

Hi Guido, can you elaborate on how you are connecting Jira and Teams? Are you in teams and adding the Jira cloud app or are you using a third-party add-on? Maybe a screenshot of what you’re doing will help.

Sorry, I was thinking that the email you were referring to was a notification email coming from Jira but I see I was mistaken. It appears that you were talking about an email request coming from a customer. Moreover it appears that the customer has changed but you’re using the same customer account maybe? I may be getting…

That was my thought as well and why I was suggesting to clear the Sprint field first. No I have no idea if that will work. Too I think clearing the sprint field is not necessarily a great idea.

Please share a screenshot. Is this CMP or TMP? 

these seem self-explanatory so I hope my input doesn’t simply seem to restate the names. * relates to - an issue relates to the linked issue in some way * duplicates - issue AAA is a duplicate of issue BBB * is duplicated by - issue BBB is duplicated by issue AAA * blocks - issue AAA blocks issue BBB * is blocked by…

Sorry I thought what you were saying was that when your automation runs it’s adding the new value to the existing values in the field. If that is indeed the case my idea was to create an action before your current action to clear the field then you would edit the field the way you’re doing it currently.

Hi Renan, first you don’t assign an issue to a group but rather an individual. What you could do is create queues in your JSM project and associate a ticket based on categorization to the appropriate queue. Then your groups would monitor their queue.

Have you looked to see if there is a action that would allow you to clear the field first? maybe something like this? I have not tested this… { "update" : { "Sprint" : [{"set": []}] } }

Agree. Also note you mention confluence confluence is a product and it’s not an add-on so you don’t have to pay for that unless you give users access to it

The name is driven by the user that triggered the event. Is James triggering the event or Marilyn? If Marilyn then it may be that you have a legacy automation rule being triggered and that rule is set to run as James.

Very happy it worked out Melle!

Hmmm. Well your image prior shows “trusted” not site… if you are a site admin… click on the COG icon in upper right and select User management. Search for your name and click on the Show details. Your screen should look like this…

There are different levels of administration here is a good article to become familiar with that. However there is a difference between a trusted user and site administrator see the image below. The site admin is required for revoking access.

Sure. There are two places where fields can be set to required: field configuration and in the workflow transitions using Validators and Conditions. So you want to check both of these locations. One of the questions that will drive where do you need to look yes regarding when I feel might be required in its workflow…

Wow that is one complex WF. So, how do you get to W4S, I.e. from what status? I’m trying to understand the path to “pause”. If it goes thru In progress then it would simply stop.

@Robert Edyvean , looking at your URL as well as the screen you shared, I note that you are a “trusted user“ not a Jira administrator. So you do not have the necessary permissions to revoke access. Please reach out to your dear administrator to achieve your goal.

This looks odd to me when I consider typical TTFR. what is your initial status when you create an issue? Typically that is waiting for support. If that is the case in your scenario then your SLA seems fundamentally broken since you have pause on that status. Can you share an image of your workflow? Also your goal seems a…