Jack Brickey Expert

If you are a Jira admin go to administration > billing > billing overview and click on manage contacts in the billing contacts tile.

You can’t achieve that out of the box. There are many posts in the community discussing this matter. Here is a good example that might help explain options - JQL-Query-Sub-Tasks-Parent-Epic-or-User-Story basically you’ll need an add-on to achieve this.

Personally I don’t see this as essential. I get that it is important to you but essential would mean it is important to the majority and I don’t see many inquiries on this. But I am just a user like yourself so just an opinion. For sure vote for the issue.

The error doesn’t seem to be automation rule specific. Can you write any other basic rules and get it to succeed? Just try to create a manual rule that creates an issue. If you continue to get that error I would contact Atlassian support directly.

I use cloud and admin > system is where I find it. I looked at the documentation for server to verify it’s in the same place but I didn’t find anything on this. Are you able to access automation at the project level? Assuming so is there a link at the top labeled global administration? If so give it a try.

You don’t have that level of control OOTB. The challenge is determining which is first, second and third. I could think of a possible very complex and cumbersome automation concept but TBH I would not even go there.

Have you mapped these new statuses to columns on your board? Go to board settings then columns and check if you see statuses that are unmapped that should be mapped.

Can you try to go to the administration section and click on billing then manage subscriptions and see if you can change your plan to a free plan. I’ve never tempted this myself but it is the first place to check. If that fails then you should contact Atlassian support directly and select the billing option.

It doesn’t seem that this is possible at this time. Here is a similar post discussing the same thing - Attach-file-Automation-for-Jira In that post it references and a suggestion to create such capability you may wish to vote and watch the suggestion- AUT-460 

Correct on field name. Agree that it may be tricky since the request type is associated to a specific issue type so unsure how you would control that but again I have not even attempted myself. 

You simply change your plan in the current instance. Go to administration > billing > manage subscription 

I haven’t played with adding the request type to a transition screen. However I can’t understand why it wouldn’t work. If I get some time tonight or tomorrow I will play with it a bit and see if I can get it to work. 

first image refers to Jira Service Desk Resolve Issue Screen - 3 while he workflow refers to “…Pending Reason…”.

Generally that is correct. As you are on a three plan you really don’t have any support outside of the community. However the community is a great place for support at least for most things. However we are unable to assist with anything beyond answering questions. In this case you’re going to need someone from Atlassian to…

If you want a field to show on a transition screen then you need to associate the screen with the transition. This is done in the workflow if you click on the transition and edit that transition you’ll see a modal pop up with name, description and screen. The last field is where you associate the transition screen. Now if…

Your title seems to be requesting definitions? If that is the case you might find the following article useful - ITSM-what-are-ticket-categories 

Contact Atlassian support and select billing in the drop down.

I see. That was not evident in the original post. But I typically have done and scenarios like this is the leverage labels during my book edit so that I knew how to retrieve them if I had to do complex book at it scenarios. In any event it seems like you found a way through it so great news on that front. If you have some…

To the best of my knowledge Jira has no limits around this. The only limit that I am aware of is if you happen to be on a free version then you get 100 emails per day.

oi Camilia, não tenho certeza se entendi qual é a sua pergunta aqui. Você poderia, por favor, explicar?

You should investigate automation for the first task of updating the parent due date when the child due date changes. Regarding how to visually see that the change has been made one way that I employ is to have three different date fields: due date (system field), forecast (custom), resolution date (system). This gives me…

If you are seeing a different behavior between platforms then that seems more like a bug than any configuration issue. So if you are sure that you can change an issue from story to task but not vice versa on the desktop but you can do that on an android device then I would reach out to Atlassian support directly and report…

When you publish the workflow it’s only going to ask you to map things that are not as they were before. So for example when you delete a status it wants to know what status you want to map issues to for that old status. Now if you want to change other statuses such as A becomes D then you can do that after publishing…

To be honest I don’t know of a means of accomplishing that. I haven’t really spent much time attempting this but to the best of my knowledge I am unsure that is possible.

Again automation will not provide this capability. Consider that automation happens in the background based upon the trigger. The automation could be delayed by several seconds so the individual could be doing something else and all the sudden the random pop up appears that would not work. Moreover who would you display…

That cannot be done out of the box. The only idea that comes to mind here would be to have two different transitions one for custom-a one for custom-b but that's not really ideal here.

thanks! nice app implementation BTW.

that feature does not exist. i checked JAC but did not find any exact suggestions.

there is a lot of churn in project creation and templates so it is hard to keep up. are you a site/jira admin? i am able to create (Use template is not greyed out) the personal task planner.

Yes there are a lot of new templates for various project types rolling out. I am not directly familiar with them myself as I’m not creating a lot of projects right now. regarding Timeline view, I really have no experience with that yet. I’ve seen it but I have not used it. I search the documentation but couldn’t find…