Jack Brickey Expert

The available OOTB are Average age chart and average time in status gadgets. you might consider add-ons if those don't meet your needs but i'm not personally familiar with those options.

He can't really do that. Any input from the customer needs to be associated with an existing ticket. So the best option would be to use the comment Field.

the current process for managing customers in orgs is very cumbersome unfortunately. i wish i could map customers to orgs with a table/checkbox.

Understood I’m not 100% sure myself. This might be a question for Atlassian support.

Exactly that is what I had mentioned previously for TMP projects.

I have never seen the ability to assign projects to a group within the admin section in cloud. Maybe this is or was something available in server but I am unfamiliar with that. All project access is done at the individual project level. You can create a permissions scheme and use that same scheme across multiple projects.

There is a switch under Project settings > customer notifications for customer invite. Is that what you’re looking for?

Lamentablemente, el suyo no es posible. La única opción sería restaurar a partir de una copia de seguridad muy reciente. Sin embargo, es muy raro que tenga una copia de seguridad inmediatamente antes de eliminar problemas. Y el problema con la restauración de una copia de seguridad es que podría hacer más daño que bien. Lo…

Thanks Mohammed! I must have pasted poorly 😜 Assignee = currentUser() and resolved < startofmonth() and resolved >= startofmonth(-1)

I don’t know what you mean by associate group to project. If you mean you wish to allow access to the project using a predefined group then in CMP this is done in Permission under Project settings. In TMP you define this under Project settings > Access.

In your first screen shot the first entry is where you can enter the desired filter. It appears the current filter is using the project. You could create a filter under the advanced search, save it and the associate within your gadget. Now regarding you green line showing zero, I suspect you ar3 not setting the Resolution…

The link you provided is for Server and it appears you are in cloud. You might read this article on permissions- how-do-jira-permissions-work you can create groups and add users to those groups under admin/user management/groups. In projects you can define your permission scheme using groups.

I see the same thing. I wouldn’t think that would be by design. You might wish to report to Atlassian Support

What exactly are you experiencing? Are you listed as a technical contact? That is required to open a request.

@Baruch Lerner , you cannot change that.

https://support.atlassian.com/contact/#/

Not a different “site” but a different portal. In JSM you have a primary portal URL for the help center then sub-pages for each project. You can created different queues within a project, one for each agent group. However the could still see them if they clicked into the queue.

@Peter Kakris , I will escalate to Atlassian. In the meantime you can use Google to find solution partners in your area as well.

Have you looked at the Atlassian Partner page?

Hi Christine, the former. Basically I think that my development teams effectively leverage Jira, Confluence etc. to work better together. However, my HR team and other teams really don't use it for much more than a to-do list. Some teams do an effective job of managing projects that have a beginning and an end. I just have…

you also need to look at your project permissions. TMP - customize-notifications-in-team-managed-projects CMP - project settings - notifications, check that you are in a group/role associated with desired Notification 

Thanks for sharing the articles Natalie! I am such an extrovert and I always find it interesting to read the differences between the two personalities. Being an extrovert I sometimes don't pay attention to how introverts might see the world.

I pretty much have down what I think works well for my development groups. I'm most interested in insights into how to improve the way other teams work such as HR, marketing, Etc.. We certainly use Jira for many different project teams and we get to the basics to do in progress and done concepts. Just looking for ideas on…

Personally I would use JSM here because then your family members could be non-paying customers! 

What displays on a board is defined by the underlying filter. Given you scenario I might suggest using a different issue type for your public issues then define the board filter accordingly. For example… public - project = 123 and type = ‘public-task’ private - project = 123 and type != ‘public-task’

It depends on your needs/goals. If you are looking for a personal to do app, IMO, there are easier alternatives. If you are looking to manage projects or to-dos with workflows that are beyond basic concepts then Jira is worth looking into. Jira is widely used in business today.

Not all projects and boards are created equal. Look closely at the two projects that appear different. Are the both CMP or TMP? Are the both using Scrum or Kanban boards? Feel free to share screenshots here so that I might comment further.

Sort of….I’m using a JQL query not a JSM queue. You could use a JQL query even in JSM but, as you have seen, this isn’t available in a Queue view.

Interesting. I have never seen that.

This doesn’t make sense to me and I have never witnessed such behavior. Google searches web pages not inside an app. Can you explain?