Jack Brickey Expert

I'm not quite seeing the issue but probably missing your point? So for issues that are already complete they will not change. For issues that are not yet done they should re-calculate. In your image there appears to be a single issue it is not done yet. It shows that it has exceeded the SLA but 8 hours 35 minutes. So for…

Those silly stakeholders. When will they learn.

First of all it appears you're doing this within the Queue editor. Let's not do that. Go to the advanced search screen by clicking in the search bar and selecting Advanced issue search. This is a quicker way and safer way to not keep messing up your queues. You also note that I suggested "customer request type", but be…

Warning soapbox… deleting users = very bad. Can you construct a JQL that represents your current board and use that in advance search. I would like to determine what is showing in the assignee field for this deleted user. Ultimately there must be an issue that has a trace of this user in the assignee field. If we can find…

Hi Katherine, Currently there doesn't appear to be any way to sort the issues in the timeline view. I found one open suggestion (JWMCLOUD-52 ) that is related to this. However I can imagine there would be a number of other ways one might want to sort the list.

Hi Sierra, thanks for the added information. So let me ask a simple question if you type the following text into and advanced search does your request type show? If so can you select that and have it returned results? customer request type = "Request Flyer/B I am trying to see if the auto text complete finds your specific…

hi @Sierra , it seems that this is a duplicate thread to the other you and I have been communicating on - /How-to-edit-quot-filter-by-quot-query-to-hide-quot-Cancelled In any event one thing that I noticed here is that in one instance you have a "/" and in another you are not showing that. Can you tell me if the "/" is…

Si está preguntando acerca de la creación de una nueva categoría de tipo de problema" a la existente (Para hacer, En curso, Hecho) entonces eso no es posible. Sin embargo, si simplemente está tratando de agregar un nuevo tipo de problema, entonces ciertamente puede hacerlo. Simplemente vaya al área de administración en…

Now let’s try with just the problematic RT… Status != Cancelled AND "Request Type" = "Request Flyer/Brochure (SL)" anything returned? If not how about… “Request Type" = "Request Flyer/Brochure (SL)"

The avatar should disappear if there are no issues assigned to the individual. Try to find all issues assigned to this person reassign them or set them to unassigned and see if that resolves your issue.

I suspect that your project is not a software project. You might find this article that I created a while back useful - Multiple-boards-in-Business-and-Team-Managed-Projects-You-bet-you-can! 

Unfortunately these default boards are not configurable. You could choose to create a fully configurable board and set the location to your profile then create a shortcut on your project to that board. This will allow you to create whatever quick filters you like.

Thanks for sharing. Indeed all of these post are very similar to your situation. Especially as you are on the free version. Again I cannot assist you with renaming your instance URL only Atlassian can but that only can happen with support which requires Standard or higher. Finally, to be clear, I do not work for Atlassian.…

Oh… should this be translated? Ключ

Can you share a full screen image?

Perplexing. That screen shot is from the Advanced search screen or somewhere else?

Sure. After creating the issues then use the following column structure in the CSV. NewKey l CF1 l CF2 l CF3 the challenge will be ensuring you have a mapping from old key to new key so that the proper CF values are aligned to the new key. be sure to test a single entry to ensure you have it right then proceed with rest.

Just use “Key”

I see this is a TMP so a bit different debugging required. are there any filters applied on the board? User selected? Epic selected? Can you create a JQL like this - project = xxx and status = “new (current ver.)”. 

I would recommend simply creating the URL in your export in excel using the Concatenate function (base url, issue key)

You simply click a button to enable the new features. Admin/Billing/manage subscriptions and click Change link for the desired application.

The only term in your list that truly exists in Jira is Project. with that said… Instance generally refers to the installation of your Jira. In cloud it would be the applications installed n your VM. Products are often represented as Projects n Jira. Projects are the entities that gather your issues into a container that…

Where do you want to display the icon?

Basically the steps are: * create a ‘resolution’ screen that has the Resolution field on it - defining-a-screen * add the screen to the transition to any done statuses. In the workflow double-click the transition to edit it. There is a “Screen” field. Select your new screen in field. * for any ‘re-open’ transitions be sure…

No means of doing that.

Для документов нет корзины. Есть возможность восстановить проект, если проект удален.

make a copy and save in case you need to get back to where you were.

Two ideas…Assuming the company is using JSM * have the company setup your team as JSM users. If they need to limit what your team sees then set up separate project * have the company setup automation in their JSM project. When issue is escalated send email to your Jira project to create an issue. You will need to work out…

There isn’t a limit. Try different browser (doubtful but rule it out). Check with others. Log out and back in. 

Burn down charts are associated with a single scrum board. Some ideas: * check the Marketplace * export the data from sprints into excel and create your own burn down