Jack Brickey Expert

There isn’t a way to highlight the due date. However you could consider using the card color feature to say give it a red bar if the due date is near. Please play with this idea and if you run into issues let me know.

How do you define “feature“ in your instance? Some folks use epic issue type to equate to a feature and the stories under the epic define the work that needs to get done for that feature. If you were to use this approach then you can do swim lanes by epic.

Yep. If you wanted to have two emails for any reason then ensure that you were using different request types. Otherwise just remove it from the Atlassian email and add it to your custom email. 

JSM is a model where you have a support group or a potentially large number of customers. It is intended that customers don’t need full access to the application but rather just the ability to open issues and check the latest status via comments and a portal. Good examples of use cases include an internal IT support desk,…

The reason for your results is that you are using the default software permissions scheme. And that same scheme is used by other projects. To address this you need to create a new permission scheme per project. this article may help - how-do-jira-permissions-work 

Can you please provide the precise add-on that you were using such as the link to the marketplace app?

I understand, and the filter that you use should allow you to change the order. As stated previously this is done by either using a ASC (ascending) or DESC (descending). Can you please provide your filter that you would be using for the gadget and which specific gadget you are using? Once you have the filter displaying the…

If you have a custom field and you have associated a request type to that email address than any email sent to that customer address should result in a ticket being created. Then if say the customer replies to the notification from JSM then a comment should be added to the same issue.

Then my guess would be that you are not setting the resolution field when you are setting issues to a done status.

Not sure what you are looking for exactly but … https://yoursdomain.atlassian.net/issues/?jql=order%20by%20created%20DESC will get you to Advanced Search screen what-is-a-jira-dashboard Will help explain your dashboards and how to create and edit them.

I would come up with your list of questions then search the community for answers. For those where you can’t find an answer post your question. Or reach out to a partner and schedule some time to review your requirements and see how they might be able to assist obviously this last option comes at a cost. This is why I…

When you use a dashboard gadget most require you to specify a filter or project. If you go to advanced search and create any filter, e.g. project = abc and status != done order by created DESC. Then you could save the filter and associate to your dashboard gadget.

I get where you’re coming from because I went through that same thought process when I first began using Atlassian products. However in my opinion what I have found is that Atlassian does a much better job than most companies without a sales team. There is plenty of great documentation out there the community is a great…

I’m not sure I understand. when I export a list of resolved issues I have a resolved column with the date. Are you saying that you cannot get the resolution date in your exports? 

It is quite straightforward I think. Project settings > email requests and add custom email address. See if this helps - add-an-email-account 

The number of tickets you’re bringing over won’t influence or impact your subscription for costs. The only consideration would be if you’re planning on bringing over all of the historic attachments and if that would exceed the allotted amount for cloud standard. If so you may want to consider cloud premium with unlimited…

I would recommend using an automation rule for this. It would be a scheduled rule that would run daily or however often you wish. Since this is a JSW question and not a JSM question you don’t have the SLA feature at your disposal which would allow you to trigger on a breach condition. As such you will want to create a…

You could consider using automation to parse the incoming comment and look for “ approved“. something like this… trigger - yes you commented condition - status equals waiting for approval condition - comment from approval list condition - comet body contains approved action - transition issue to approved status you may…

You might start by looking at Atlassian‘s own product HALP. If that isn’t what you’re looking for then maybe one of the marketplace apps - https://marketplace.atlassian.com/search?hosting=cloud&product=jira-service-management&query=Chat 

Hi @Nigel Pillay , what live chat plug-in are you referring to? You can leverage different chat addon apps from the marketplace. You could consider Slack or Teams or even Atlassian’s Halp solution.

Hi @Zsolt , first let me state that the Community is not Atlassian Support, officially anyway. With that said, I believe that Jira Service Management can meet your goals but there are a lot of missing details here that likely only be uncovered by trying the product out yourself. to begin let me state that there are three…

Yep that was my thought.

What does “anonymously” mean to you exactly? Do you want the Reporter field to not resolve to an actual user or are you simply trying to avoid the customer having to log into the portal? All issues must have a reporter. This will be important to be able to communicate with the reporter via the JSM application. 

Hi Genevieve, that certainly seems odd and buggy. Can you try to search for issues using advanced search for any issues that have the specific sprint value. for example - sprint = mysprint sort by status. Do you see any issue not in a status that equates to the right-most column of your board? what do you mean by the…

@Robert YK , Let me first state that this thread has become messy as we have sort of hijacked Liz’s post resulting in two discussions. I’m not sure how else to state my point (opinion) here but will try to do so once more via, hopefully, some clear bullets. * Issues that are to be considered complete must appear in the…

With CMP projects you can add up to 3 fields on a given card. This applies to sprint/Kanban boards and backlogs. Board settings > card layout

I believe what you are seeing is system fields not custom fields added by an admin. I suspect they are related to the Project Template used to create the project.

Done in scrum or Kanban is the right-most column always without exception. If you don’t want “cancelled” to be a Resolution value for a Done status the then you can have a Cancelled status of type Done status category. You just need to be sure to map Cancelled status to the Done column. Finally if you don’t like Cancelled…

You could “link” the sub-task to multiple tasks but a child can only have a single parent.

If you change your filter to be ORDER BY created DESC