Jack Brickey Expert

The way I see it, much of this is manual process. Basically the level to agent manages the issue determines that it needs to be escalated by whatever conditions you have specified here. When they determine this needs to happen they transition the JSM issue to “escalated”. Now that the issue was escalated automation can…

So are you trying to move a project from one Jira instance to another Jira instance? If so your best bet is to export the issues and then after building the project in your new instance import those issues into that project. The reason you’re redirected to the community is because you are on a free account.

Hmmmm, maybe there is a way?

My current understanding is that it is not possible to delete an organization. This post would seem to confirm this - How-do-I-delete-organization-atlassian-administration Regarding your inability to open a support ticket it appears that you are on the free version which does not come with support other than the community…

Oh…I misread the question it appears. I thought change was referring to editing the issue type config. It appears we are talking about a “move” operation. 😖

This would be a Jira admin in most cases but in TMP Project admin.

Can you share an image of your project screen? It may be that you are on a TMP project. If that is the case and you don’t see reports in the sidebar then it may be that that is not turned on. For that project admin would need to go into project settings > features and turn on reports. Also for TMP projects you don’t have…

Yes what Charlie says is the way to go. You can also simply copy the rule and add to desired projects. The advantage of this is unlimited executions which is important for Standard deployments with limits n global automation rules.

Maybe this? custom-charts-for-jira-reports 

Hi Vanessa, My thoughts are to add this into the Jira software product. Anything to do with the product design is associated with software not a service management project. I expect you’ve got automation tying your JSM and JSW projects together such that certain updates in the JSW project will reflect in the JSM project.

That is ugly! so the way to fix this is to rename all of the duplicate unwanted priorities. For example let’s say you have two highest priorities rename one of those to say Highest2 and the same for others, Medium2… Then use JQL search to find all of the xxxxx2 priorities and use book at it to assign them to the…

Nice! Thanks for sharing here

So those are project types and there isn’t a way to add to that list. However you can add project categories which are just text fields. If you go to projects > view all projects you will see that there is the Project categories field and you are free to add whatever you want there. this is basically a project label. I use…

@Max Wallisch , there is a lot of questions and answers about this very thing within the comments. Basically it is not there today but is intended to be there but not till next year. @Yerbol Nisanbayev , I would recommend adding this information into the main post so that future readers will understand this limitation…

Create a new workflow for your subtask. Simply make a copy of your existing workflow that the subtask is assigned to then edit and remove undesired transition screen. Finally add this workflow to your project and associate it to your sub task issue type. 

The thread you mentioned would seem to indicate that this integration creates a Jira user which then could be used to gain access to various projects via permission schemes. However I do not know if in fact a ‘fivetran’ user is in fact created. Can you check on that possibility? 

You need to edit the gadgets and associate a filter and that filter must be shared. Moreover the users must have permission to access the projects and issues.

What do the see when they hit the URL. Make sure you share the filters as well. 

I’m going through this right now. CSV import is challenging especially where fresh desk is concerned. Moreover freshDesk does not make it easy to get historical notes. I’m going to be reaching out to a migration service I found on the marketplace and chatted with previously. You might want to give them a shout.…

Have you attempted to create a single select custom field? Assuming this is a CMP just create a custom build a type of single select and unfortunately add all of your countries in there One of the time

Unlike server cloud does not give you the option to add code to hide the comment field on transition. So unfortunately in Cloud the only way to achieve this is to remove permissions to comment for the individuals. However I suspect that is an untenable solution for you?

Unfortunately not OOTB. There are addon apps that can though.

You can create a JQL filter in the Advanced Search that equates to your backlog and export from there. Assuming your backlog consists of a status of “To Do” then it would look like this project = abc and status = “To Do” and sprint not in opensprints()

give this a try… replace abc for project and use your SLA of interest. project = abc AND assignee is empty AND "Time to resolution" = breached() AND resolution = Unresolved

again I would search the documentation in the link I provided. However I would argue that most of the default fields are self-explanatory. Or you could easily write your own definition for those. Obviously some require more clarity from Atlassian documentation. 

Which fields? Obviously they won’t be definitions from Atlassian on any custom fields that you include. However if you’re looking for specific fields I would point you to the Atlassian document where you can do a fairly simple search. Support.Atlassian.com

But you could start with a template and create a project then change the project to meet your needs and then use the created project as a ‘template” for future projects.

Ok so first an important this is a Customer we are talking about. I am wondering if the issue is that you have this user as both a Customer account and they have an Atlassian account too. see if the exist under administration > user management > users AND under the Jira service management screen as well. If so you should…

Understood unfortunately out of the box I’m unsure how you could achieve that. I suspect with something like script runner you could however.

I don’t think anyone here can help with this. Maybe connect with Hibernate’s forum - https://discourse.hibernate.org/c/hibernate-orm/5