Jack Brickey Expert

cool! you should do a video KB on this. ;-)

Hi Elham, welcome to the Community. You can’t currently use JQL for mentions. There is a good discussion on this in this post you might find helpful. There is an open suggestion here - JRACLOUD-27594 JQL for @mentions 

You cannot configure the working days in a TMP at the moment. You may want to vote for this open suggestion - JSWCLOUD-17666 

So either there is a bug or there simply was not any issues in progress during that date period. It is working fine for me so I don’t really suspect it’s a bug but you never know. From the screenshot it appears to be running successfully as it’s giving you the no issues found message. I would strongly recommend finding a…

Hmmmm… that doesn’t make sense to be honest. Can you share more details of your custom field type and how you changed the name? also when you say it removed all the values where exactly are you looking at this. What happened to the issues that had this custom field? Were they all set to none or something else?

To change the owner of a shared filter go here - https://xxxxxxx.atlassian.net/secure/admin/filters/ViewSharedFilters.jspa replace xxxxxxx with your domain if you don’t see the filter it isn’t shared. Consider simply recreating.

I guess I would recommend Atlassian support at this point. As I am unable to reproduce the problem myself.

What addon? My recommendation would be to go directly to the vendor for support of this issue.

You can’t convert a field from single select to multi select. At least this is my understanding and my experience in cloud. What you could consider doing is create a new multi select with all of the same options. Then you could use CSV to import the values from existing issues. Disclaimer – I have not done this myself but…

Wait, are you doing this search in the “Advanced search” screen? Can you share a full screenshot w/ the JQL?

An interesting test might be to use Google sheets and the associated addon for that. This would help identify if it’s something that’s running Jira itself that is slow or if it’s Excel and its associated addon.

You would need some form of automation or scripting and a custom field that could be incremented each time it enters that status. There are a number of add-ons that will work with post functions on transitions which is another approach.

Any statuses that you wish to be considered complete in a sprint must be in the right most column. The color or status category does not result in completion otherwise.

Unsure. can you try something different…a broader date period? project = PRJ and status was "In Progress" after '2021/09/01'

So I’m not sure how to accomplish this TBH. I was looking for a pattern in your example but it doesn’t seem to exist. In other words if the subtask is always due X-days from the parent that would be a pattern. In any event I’m thinking you might need another date to record the previous due date to calculate the change in…

Hi Eric, welcome to the community. Could you share a bit more information? * is this a CMP or TMP project type? * could you please provide a screenshot of your customer Notifications under project settings * could you go under admin user management Jira service management and check on one more of those customers to see…

What do you mean by the others “follow the process“? Can you give an example showing the dates structure that you want. For example… parent due : 8/15/21 * subtask 1 due = parent due + 10 = 8/25/21 * subtask 2 due = parent + 20 = … * subtask 3 due = parent +30 = … note I haven’t tried anything like this before and I…

Are you the Jira admin? If not Please reach out to that individual and ensure that they have not messed up the permissions Schemes for the various projects .

Well my answer would be to use automation. However I can’t suggest exactly how I would map that out without understanding more about your situation. Where does the Initial due date come from? Maybe you want to create two sub tasks when a parent task is created under certain conditions and the initial due date is in the…

The best answer is dependent on the details of your requirements. But here are some things to consider. I see that you’re on standard and if you were on premium I would suggest using advance road maps which is built in. Having said that you can check out the road map feature that exists in standard. If you’re not familiar…

@Andrew Hickey , a couple of comments… * as Curt indicated the JQL looks correct from what I can see * The odd thing is that The error is saying there is an error at character 59. Well there’s only 51 characters in that check you well. * If you paste that JQL directly in the advanced search does it work? Maybe you’ve…

Hi Ioana, I can’t say for sure why it’s not working. Maybe you can elaborate on the conditions under which the license got suspended. Generally speaking several warning emails are issued to the technical and billing contacts before any action is taken. Are you either of those contacts? If so did you not receive any emails…

Can you reach out to your Jira admin and request assistance? Have them check the status of your user account - admin > user management 

One thing that pops out at me immediately is I believe your JQL may be flawed? As written that JQL will return issues outside of your CS project since you have the OR statement outside of any parentheses. Maybe your JQL should look like this? project = CS and status in (“in review”, “in test”)

Maybe report to Atlassian. I am not experiencing that. 

That is a sizable query but doable. I have to wonder if it is on the Jira side or the client side * restart excel * restart PC * ask colleague to try it * try other smaller queries

Please reach out to support.atlassian.com click contact and choose billing on the drop down. 

@verhoog_s2 , were you able to resolve this issue? If so could you please share the details of what you found?

I’m really unsure why TBH. something unique about this project.

Unfortunately that is not how it works unless you create two different instances; one standard and one premium. But I’m sure that is not desirable.