Jack Brickey Expert

And you have story points entered in the issues that are not displaying? 

I do not believe this is a rand ly generated number.

No this is not possible. At least you cannot automatically do so OOTB.

Hi @arkadi kaplon , I have never experienced this. I have to wonder if this is some translation gone bad situation. You might ope a support ticket with Atlassian.

Can you please verify that you have “Story points” and “None” in your board settings estimation configuration. If you have ”remaining estimate…” selected that grey bubble will display remaining time not story points.

Hi @jan-willem , I realize this is an old post but I am trying to clean up some of these. Unfortunately there is no way to accomplish your goal out of the box. The one thing you can do is to use JQL in the advanced search and search for your specific epic (as examples below) and then click on the status heading. ”epic…

I’m unsure if you can construct it all in the one action. One idea would be to have a subsequent action to set the duedate and include the following {{issue.dueDate.plusDays(6).toBusinessDay()}} note I have not tried this so some tweaking may be necessary. You should add an action beforehand - re-fetch issue data - to…

Hi Jordan, welcome to the Community. I would suggest you start with this site and enter in the # of users. https://www.atlassian.com/software/jira/pricing that page is for Jira Software. If you want Jira Service Management then look here - https://www.atlassian.com/software/jira/service-management/pricing or if you are…

It appears You have Servicerocket’s attention here. I suspect this an installation issue. You might wish to open a support request with SR directly.

Based on all the information which is excellent by the way thank you so much for that, have you considered creating a separate project entirely for your external users? In my opinion this is the safest path as you can control what they have access to better.

@Monique vdB , I have one on hold. Unsure if I will follow thru or no though. We will see.

@[deleted] , I’m going thru and trying to close out old posts. Are you still experiencing this? If you resolved the issue and recall how it would be great if you could share.

Ah so this is associated with Opsgenie - what-are-responder-alerts and the field is associated with Incidents. 

So actually I do see it as you suggest as an option in queues. I am intrigued, let me poke around a bit.

Hi Erin, I am not familiar with this field and it does not exist in my instance. Is it possible that this is a custom field (admin > issues > custom fields)? Can you educate me on this field?

Hi Eva, Can you share more information about your specific goals and setup. Are your internal users Customers or are they actually Jira users that have access to the application itself? Do you have a mixture of internal users and external users within the same project and are you wanting to have your external users managed…

TMP projects do not use Epic Link, this field is for CMP only.

Can you share an image of one of the issues?

@Sebastián Gonzalez , No creo que sea posible.

Have you attempted to set up the rule as yet? It should look something like this... Trigger - issue created Condition - JQL - request-channel-type = email Condition - Issue Fields Condition - Reporter equals xxxxx Action - edit issue - set fields as desired

Duplicate post

Hi Francesca, welcome to the community. I haven't seen any method of exporting just a page and its children. Whenever I have needed to do this I exported the space and edited out what I didn't need.

@Rob Wickham , just looking to clean up old issues. Is this stigma question for you or did you find the answer?

And if you attempt to add the customer again it throws an error I’m guessing? Assuming so can you check to see if the user appears under the “Users” list.

@Saurabh Jain , welcome to the community. Which app are you using? Were you the one that installed the app and configured it? If not I would reach out to that individual. Otherwise you might reach out to the vendor support page directly and or view the documentation under their support page.

Can you share your rules? I suspect what you’re missing is that you need to create a branch rule for the most recently created issue. Then you can link that issue to the trigger issue.

A few things … * Your post is in JSM. Only licensed agents (users) can be assigned issues. Similarly, for JSW only licensed users can be assigned issues. * You can consider a text field to capture a name but not a user picker since that field type is associated with licensed users. * I am unsure of any app that allows you…

I would probably suggest that you create three boards. Two for releasing by component and a third to see all issues and, if desired, manage the issues thru the workflow. Maybe in this third board you create to swimlanes using the component.

For #1 you will want to have different workflows and screen schemes for your story and your sub-task. This will allow you to configure them to behave differently and as desired. For #2, when do you want to make that field, required? Consider doing this using a validator on your workflow at the specific transition you…

Hi @Itamar Zabari , please help me understand the concept of a “virtual developer”. Moreover is this person going to be a watcher of an issue or assigned the issue or just a custom text field.